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Parker Cadillac

Little Rock, AR

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27 Reviews

1700 N Shackleford Rd

Little Rock, AR

72212

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Showing 27 reviews

January 30, 2025

I visited Parker Cadillac on January 27 to purchase a new car. I purchased an XT6, 2025, on January 29, 2025 The service was EXCELLENT. JD Duke was my car dealer/ Sales Professional. He walked us throug More

by alindsey7878
Recommend Dealer
Yes
Employees Worked With
JD duke
January 30, 2025

I purchased an XT6, 2025, on January 29, 2025 The service was EXCELLENT. JD Duke was my car dealer/ Sales Professional. He walked us through each crack of the car from front to back. The presentation of o More

by alindsey7878
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JD dukes
December 12, 2023

On October 24, made an appointment for November 20 for non-working AC and dash screen in my 2017 xt5 with 55,000 miles on it (first available appointment). They said it would take 1-2 days for diagnostics More

by Amy
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph
Dec 14, 2023 -

Parker Cadillac responded

We are very sorry that Amy's appointment needed to be rescheduled. However, delays in parts due to the UAW strike has pushed our schedule out far beyond our normal timeframes. Our approach to be proactive, versus having the customer's vehicle at our lot waiting to get in the shop, has been effective in most cases. Our sincere apologies.

Dec 21, 2023 -

Amy responded

I ended up getting an even quicker appointment from a local Chevrolet dealership that got me in within 2 days of me requesting an appointment; got all the parts in to repair my car; and the repairs were completed in less than a week. That UAW strike that Parker is blaming for putting me on a 3 month delay to even have my car looked at doesn't really come across as too credible based on the ease of having another General Motors dealership get me in and get my car fixed in less than a week. And they were also very polite and professional as opposed to Parker.

December 01, 2022

Service is #1, the environment is pleasant and comfortable. The employees are polite and friendly. This is the best dealership both sales and service we've experienced in our 50 years of buying c More

by Hestir73
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Thornton 5 stars, Randy Parsley, Josh Jenkins, James Dillard, Andy Taylor, Jim Adams
November 18, 2022

Our experience was absolutely over the top as far as dealing with a car purchase. Sales answered all our questions. Put no pressure on us. The day we picked up our car was an amazing experience. Since t More

by Hestir73
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Thornton
November 18, 2022

Parker Cadillac continues to provide superior service for my 2019 XTS. The people there also treat you with respect. They are the best. More

by reedwards1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Catt, James Dillard
September 30, 2022

. Everything was perfect! From the minute I dropped it off I knew I was in good hands. Steve kept in touch with the progress and diagnosis. I dropped it off 1 day and it was ready in less than 24 hou More

by Deana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve and Lauren
September 13, 2022

They are a excellent team it always courteous they make sure they handle you with excellence More

by malessiapoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cilfia smith
September 02, 2022

I have taken my car to Parker Cadillac on two occasions for service and by far my most professional and rewarding experience with a dealership! I always feel welcomed and a family oriented atmosphere, each More

by Sheila J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan and Lauren, and other Affiliates.
August 25, 2022

Service is excellent. Made me feel at home during my time there. Constantly checking on my needs. Love the dealership. More

by Ms Cadii
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve, Service Dept
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