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Park Place Motorcars Fort Worth
Fort Worth, TX
1,082 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 09, 2012
We came in late on a Monday and were immediately greeted in a friendly manner. Tim listened to what we said we wanted and began to systematically help us focus our attention on a few options. After several in a friendly manner. Tim listened to what we said we wanted and began to systematically help us focus our attention on a few options. After several test drives, Tim asked us to look at a car we had not considered before, and it was perfect--a great mix of all the things we said we needed and wanted. Tim stayed late and got our process started, let us take the car home so we could get our kids settled for the night, and then come back the next day to finish the final paperwork. The whole process took little time and was built for our convenience. Great experience and great post purchase service--we will shop Park Place again for our next car. More
by CSCorley
Employees Worked With
Tim Bloomfield
October 09, 2012
My wife and I drove to Ft. Worth from Lubbock on Friday night with the intent to trade for a new vehicle and drive it home on Saturday. We were driving a Lexus GX-460 (we had previously decided we did not night with the intent to trade for a new vehicle and drive it home on Saturday. We were driving a Lexus GX-460 (we had previously decided we did not believe we wanted another if we found something we liked better that was within our budget) and we looked and test drove a couple of vehicles at nearby Infiniti prior to visiting Park Place Mercedes-Benz at around 10:30. Jason Camacho was the sales person who greeted us and worked with us. We had previously researched Mercedes vehicles and decided that the ML-350 4matic might best serve our needs. Jason allowed us to drive an ML-350 and we decided that this was the vehicle that we wanted to purchase. At some point early in the process, the sales manager (sorry I don't recall his name) introduced himself to us and assured us that he would get things done as quickly as possible and to our satisfaction. We have no previous experience with Mercedes, and were not sure whether this would be an acceptable (or affordable) choice for us. I had previously driven an ML-350 at the Lubbock Mercedes dealer, however, they did not have anything in inventory that interested me (and we wanted to have an opportunityh to consider an Infiniti). My wife had not previously driven a Mercedes. Jason searched the local inventory for an ML-350 equipped to our specifications and found one at the Grapevine location. We began the negotiation process, however, before we completed the negotiations, the vehicle was sold to someone else. Jason then searched for and found an alternate vehicle similarly equipped. We began negotiation on this vehicle and the dealer sent a driver to retrieve the vehicle of interest from the Grapevine location. Due to traffic conditions, it took quite a while for the driver to return with the vehicle. We stayed at the dealership pretty much all day working with the sales and financing staff to negotiate a deal satisfactory to us and to the dealer. We reached a point about mid-afternoon where we needed to go eat (we were getting a bit light-headed since we had last eaten around 7:00 AM). Jason offered that they would like to buy us lunch/dinner due to it taking so long to work out the details and get the vehicle from the other location. We accepted and had a wonderful meal. Working with the finance manager was also a great experience. He was able to find an interest rate better than what we had available back home. We were also interested in purchasing the Mercedes maintenance plan to cover routine maintenance on the vehicle, and he was able to include that in the financing package. We drive our vehicle more than 20,000 miles per year, so we typically run up to the warranty limit fairly quickly. He was able to offer an extended warranty at a reduced price to get us up to 5 years/75,000 muiles for a reduced rate. All said and done, after spending virtually all day with the staff at Park Place Mercedes (we left about 6:30), we came away pleased and successful. We were able to find the vehicle to meet our needs, negotiated a deal within our budget, and drove away in that vehicle the same day Our experience with all staff members encountered was great. All were friendly, courteous, and helpful, whether it was the receptionist at the desk in the front of the store, the sales staff, or the financial folks, we were pleased with our experience. All staff were willing to stay and help us complete the deal. We would not hesitate to recommend this dealership to anyone. Jason Camacho was very professional and helped us reach our goal to drive back to Lubbock in a new vehicle. Nothing but a great experience from the time we arrived until we left. More
by vrmeans
Employees Worked With
Jason Camacho
October 09, 2012
I HAD A VERY GOOD EXPERIENCE WITH THIS DEALERSHIP.THEY WERE VERY PROFESSIONAL AND AND PROVIDED ME WITH OUTSTANDING CUSTOMER SERVICE.RAMI ALNAJJAR AND PAUL GARETT MADE EVERY EFFORT TO MAKE SURE MY TRANSA WERE VERY PROFESSIONAL AND AND PROVIDED ME WITH OUTSTANDING CUSTOMER SERVICE.RAMI ALNAJJAR AND PAUL GARETT MADE EVERY EFFORT TO MAKE SURE MY TRANSACTION WENT SMOOTHLY.THEY WERE VERY KIND AND COURTEOUS. I WOULD RECOMMEND THIS DEALERSHIP TO EVERYONE More
by ollie550
Employees Worked With
PAUL GARRETT, Rami Alnajjar
October 08, 2012
First Mercedes purchase, it was a great experience. They took the time to understand what I needed and came up with a solution which was mutually beneficial. Great people, great service. took the time to understand what I needed and came up with a solution which was mutually beneficial. Great people, great service. More
by ml0180
Employees Worked With
Jonathan Collins
October 01, 2012
Wes did a great job for us. I will not use another dealer again. We will always come back to park place and recomend them to our family and friends. In fact our grandmother just went there to purcha dealer again. We will always come back to park place and recomend them to our family and friends. In fact our grandmother just went there to purchase her new ML. Thanks again Park Place. More
by Farris
September 28, 2012
Rami was very knowledgable about my car, extremely friendly and easy to work with yet very professional. Every person I met was very friendly, courteous and professional. I also liked the idea that wh friendly and easy to work with yet very professional. Every person I met was very friendly, courteous and professional. I also liked the idea that while buying a used car, the cars history and maintenance was also known within the dealership. I will definitely be back and Rami is most definitely someone this upper management should pay attention to and keep around! More
by Bishopgo
Employees Worked With
Rami Alnajjar
September 27, 2012
It was a pleasure dealing with Jonathan Collins during the purchase of our new GLK 350. He was very professional, knowledgeable and patient with us during the time that we test drove various cars and disc the purchase of our new GLK 350. He was very professional, knowledgeable and patient with us during the time that we test drove various cars and discussed purchasing one (even with our 2 small kids in tow). We feel that both Jonathan and the Sales Manager, Herb Lockhart, were very fair and reasonable in the price of the vehicle. Everyone at the Fort Worth Park Place Mercedes Benz that we dealt with was extremely friendly and helpful. We are pleased with our purchase and would recommend this dealership, and specifically Jonathan Collins to anyone looking to purchase a Mercedes Benz. More
by NoreenSalmon
Employees Worked With
Jonathan Collins
September 26, 2012
My entire purchase was handled via email and phone. Mike made the process easy and fun. Ultimately the car was delivered to our home with a bow on it for my wife's birthday...priceless. made the process easy and fun. Ultimately the car was delivered to our home with a bow on it for my wife's birthday...priceless. More
by tony.turner.7777019
September 24, 2012
My wife,Diane and I drove to Ft. Worth to pick up a car that we had see on your website. We had bougt the car through your sister dealership in Dallas. However, since our experience had been so smooth and that we had see on your website. We had bougt the car through your sister dealership in Dallas. However, since our experience had been so smooth and seemless this remarkably didn't seem like a hardship. In Ft. Worth wewere greeted by Bob Mellencamp and were passed to Paul Garrett who was very nice and attentive. He went through the endless things and questions that you must answer in order to purchase a car. Paul did his job with patience and professionalism. While it was late when we got to Ft. Worth and there was an unvailing function going, Paul stayed with us through the process and we were able to get started back to McKinney just before dark. Overall, we ere extremely satisfied with the process and love our car. Since then we have recommended Park Place to several of our friends and would consider buying again there ourselves if that need happened again. Sincerely, Tom Broadhead PS. I don't use Facebook for aything More
by tombroadhead
Employees Worked With
Paul Garrett
