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Park Place Motorcars Fort Worth
Fort Worth, TX
1,082 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,082 reviews
July 03, 2020
John is one of a kind. Top Reasons to give John the business: He is product savvy which helps since technology isn’t my strong suit. No-pressure, didn't feel rushed. Trustworthy. He listened to business: He is product savvy which helps since technology isn’t my strong suit. No-pressure, didn't feel rushed. Trustworthy. He listened to me. Quick and painless — the dealership and John made the entire process easy. Quick and clear communication. No games. Final price was exactly as negotiated (no last-minute surprises) Professional and polite. John went above & beyond — locating a specific vehicle, delivering vehicle to me, staying after hours, etc. More
by Happy Client
Employees Worked With
Shawn, George Johnson, Brandon Barbaro, John Santos
July 01, 2020
My family and I had an excellent experience at Park Place with Santos! We were able to get my mom a car, my brother and myself a car! Will definitely be back and part of the Park place Family for life.. with Santos! We were able to get my mom a car, my brother and myself a car! Will definitely be back and part of the Park place Family for life.. More
by Knava1999
Employees Worked With
John Santos
June 29, 2020
Great buying experience! Travis did a great job of helping my wife and I through the purchase of our new Mercedes Benz while apprising us of the available incentives and financing options. helping my wife and I through the purchase of our new Mercedes Benz while apprising us of the available incentives and financing options. More
by GMMurphy
Employees Worked With
Travis Cornett
June 26, 2020
John santos was our sales person and he did an amazing job! He made the process easy and went out of his way to setup the car and surprise my wife. I highly recommend and will be buying our cars from the job! He made the process easy and went out of his way to setup the car and surprise my wife. I highly recommend and will be buying our cars from the future from him! Thanks again!!!! More
by Jared.harris
Employees Worked With
Miguel Carreon
June 24, 2020
Amazing experience. Miguel went above and beyond to provide my wife and I the best service possible. His efforts led to us buying a GLE 350. Great work Miguel! We are so happy with our new Mercedes. provide my wife and I the best service possible. His efforts led to us buying a GLE 350. Great work Miguel! We are so happy with our new Mercedes. More
by harry.e.dimitratos
Employees Worked With
Corey Bozo, Miguel Carreon
June 16, 2020
Tony was absolutely amazing to work with. His communication and willingness to meet everyone of my needs was beyond expectation. Mercedes Benz is lucky to have such an awesome employee at hand. communication and willingness to meet everyone of my needs was beyond expectation. Mercedes Benz is lucky to have such an awesome employee at hand. More
by AriannStacy
Employees Worked With
Tony Hernandez
May 23, 2020
I had a great experience with Keenan at Park Place Mercedes today. The finance rep not so much. But he did make things right before I left. I would shop here again because of the customer service Keen Mercedes today. The finance rep not so much. But he did make things right before I left. I would shop here again because of the customer service Keenan gave me! More
by edwinliddie
Employees Worked With
Brandon Barbaro, Keenan Allen
May 13, 2020
TAKE Before and After Pictures of Loaner Cars I received a loaner car to drive while my car was being repaired. I drove the car to my house and into my garage, where was parked until the next mo I received a loaner car to drive while my car was being repaired. I drove the car to my house and into my garage, where was parked until the next morning. There was a weather forecast of thunderstorms in Fort Worth for the evening, and I recall high winds and rain. However, there was no need for me to worry about the vehicle because it was parked in my garage. I returned the car the next day. A different service representative met me, asked me to leave the keys in the loaner car, and go to the cashier inside to pay for my vehicle. Three days later I received a call from (R)- service representative who said he had been trying to reach me because of hail damage to the loaner car. I called him and was informed about the damage and he asked if I wanted to file the claim with my insurance company or pay for it. Needless to say, I was SHOCKED!!! How can a car get hail damage parked in the garage? If I had been at the mall or out driving and it started hailing, I would have shown the damage to the representative when I returned the car, but it was parked and protected inside of my closed garage. There was no damage to the vehicle when I returned it, and now I am being asked to pay for hail damage. I appreciate the convenience of the loaner car, but I WILL NEVER reserve one again, It is my word against their word. The only damage listed on my final invoice for the loaner was a scuff mark that was noted when I initially picked up the loaner. . I have a clear conscience about this matter because I know the car was protected in my garage, and there was no damage when I returned it. My greatest regret is I didn't take before and after pictures. Words of wisdom: Take Before And After Pictures of Loaner Cars to protect yourself. Get clearance paperwork for loaner car when you return it to keep in your own files BEFORE you leave the service center. More
by DWK
Employees Worked With
Roman - Service Department
