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Park Place Motorcars Fort Worth
Fort Worth, TX
1,077 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,077 reviews
June 24, 2020
Amazing experience. Miguel went above and beyond to provide my wife and I the best service possible. His efforts led to us buying a GLE 350. Great work Miguel! We are so happy with our new Mercedes. provide my wife and I the best service possible. His efforts led to us buying a GLE 350. Great work Miguel! We are so happy with our new Mercedes. More
by harry.e.dimitratos
Employees Worked With
Corey Bozo, Miguel Carreon
June 16, 2020
Tony was absolutely amazing to work with. His communication and willingness to meet everyone of my needs was beyond expectation. Mercedes Benz is lucky to have such an awesome employee at hand. communication and willingness to meet everyone of my needs was beyond expectation. Mercedes Benz is lucky to have such an awesome employee at hand. More
by AriannStacy
Employees Worked With
Tony Hernandez
May 23, 2020
I had a great experience with Keenan at Park Place Mercedes today. The finance rep not so much. But he did make things right before I left. I would shop here again because of the customer service Keen Mercedes today. The finance rep not so much. But he did make things right before I left. I would shop here again because of the customer service Keenan gave me! More
by edwinliddie
Employees Worked With
Brandon Barbaro, Keenan Allen
May 13, 2020
TAKE Before and After Pictures of Loaner Cars I received a loaner car to drive while my car was being repaired. I drove the car to my house and into my garage, where was parked until the next mo I received a loaner car to drive while my car was being repaired. I drove the car to my house and into my garage, where was parked until the next morning. There was a weather forecast of thunderstorms in Fort Worth for the evening, and I recall high winds and rain. However, there was no need for me to worry about the vehicle because it was parked in my garage. I returned the car the next day. A different service representative met me, asked me to leave the keys in the loaner car, and go to the cashier inside to pay for my vehicle. Three days later I received a call from (R)- service representative who said he had been trying to reach me because of hail damage to the loaner car. I called him and was informed about the damage and he asked if I wanted to file the claim with my insurance company or pay for it. Needless to say, I was SHOCKED!!! How can a car get hail damage parked in the garage? If I had been at the mall or out driving and it started hailing, I would have shown the damage to the representative when I returned the car, but it was parked and protected inside of my closed garage. There was no damage to the vehicle when I returned it, and now I am being asked to pay for hail damage. I appreciate the convenience of the loaner car, but I WILL NEVER reserve one again, It is my word against their word. The only damage listed on my final invoice for the loaner was a scuff mark that was noted when I initially picked up the loaner. . I have a clear conscience about this matter because I know the car was protected in my garage, and there was no damage when I returned it. My greatest regret is I didn't take before and after pictures. Words of wisdom: Take Before And After Pictures of Loaner Cars to protect yourself. Get clearance paperwork for loaner car when you return it to keep in your own files BEFORE you leave the service center. More
by DWK
Employees Worked With
Roman - Service Department
May 07, 2020
Exceptional customer service is an understatement. Nolan is, both, knowledgeable and insightful with car specs and even, suggestions. His expertise is first class! Eric + Tiffany is, both, knowledgeable and insightful with car specs and even, suggestions. His expertise is first class! Eric + Tiffany More
by EAZA76
Employees Worked With
Nolan Bedford
April 20, 2020
Corey and Dangelo were great to work with. All pricing was transparent and the entire deal closed as promised. The first time we ever saw the car was when it was delivered in our driveway. Park Place is a was transparent and the entire deal closed as promised. The first time we ever saw the car was when it was delivered in our driveway. Park Place is a great place to go. More
by Jim M
Employees Worked With
Corey Bozo, D'Angalo Jackson
April 13, 2020
Best experience! So glad we decided to visit Park Place Motorcars MB in Ft Worth!! Our recent car purchase was one of the best if not the best car purchasing experien So glad we decided to visit Park Place Motorcars MB in Ft Worth!! Our recent car purchase was one of the best if not the best car purchasing experiences EVER !! Tom Bartle and Zane Dickey were attentive, helpful, knowledgable, and incredibly kind and patient in our pursuit of the right vehicle for the right price! The process was amazing and enjoyable! And we love our new vehicle!! Thank you Park Place Motorcars, Tom, and Zane for everything! C & R Thompson More
by ccthompson
Employees Worked With
Tom Bartle, Zane Dickey
April 07, 2020
Thank you for everything. Very professional. From working a deal with Tom, to his management team helping with the situation. Highly recommend Park Place Merc for everything. Very professional. From working a deal with Tom, to his management team helping with the situation. Highly recommend Park Place Mercedes More
by TexansFan2002_prz
Employees Worked With
Walter Reed, Tom Bartle, Zane Dickey
April 01, 2020
Great Experience. Darrin Cline is exceptional! Great experience buying a new car from Park Place Fort Worth. Darrin Cline does an excellent job. I don't like buying cars but Darrin made it enjoya Great experience buying a new car from Park Place Fort Worth. Darrin Cline does an excellent job. I don't like buying cars but Darrin made it enjoyable and fast. From start to finish, Darrin is great at what he does! More
by Jay
Employees Worked With
Darrin Cline
