Park Place Motorcars Fort Worth

This is THE Man right here! Mr. Ray Charles. Great person, knowledgeable, hard working, and cares deeply for his customers. Awesome service and knows his products well! He is The Best or Nothing per person, knowledgeable, hard working, and cares deeply for his customers. Awesome service and knows his products well! He is The Best or Nothing personified! More

I'm not a very happy camper this morning. My engine light came on while in route to work. For perspective, I'm currently driving a 2018 C300 Coupe. I live in Fort Worth and commute to Dallas daily. For light came on while in route to work. For perspective, I'm currently driving a 2018 C300 Coupe. I live in Fort Worth and commute to Dallas daily. For the most part, I am truly enjoying the car. However, prior to this purchase, I was driving a 2015 C300 sedan that had an engine light problem. No matter what they did, they could never get the engine light issue resolved timely. Later resolving the issue, I decided to go ahead and trade in the 2015 for the 2018 because of my concern over the issues with the check engine light. So, you can imagine my concern while in route at 6:15am when the engine light came on. Because of my concern and being closer to the dealership than my office in Dallas, I pulled off the freeway and waited at the dealership until 8:00am opening. They promptly opened at 8:00am and I was immediately greeted by a concierge. The concierge referred me to Roman, a service consultant, who inquired what was happening. I explained that the engine light came on while driving and that I was concerned. He immediately said "well I'm all booked up for the day but we can get you back in on Thursday." I said, with urgency, that doesn't make me happy to hear as I feel that this is an urgent matter. I don't want to continue to drive my car in this disposition and potentially make it worse. Roman states, very arrogantly, that light means nothing. It's probably just a sensor and you can continue to drive the car until the car starts to act up. Before I continue, I do want to say that I understand his feedback. It wasn't most of his feedback, it was his delivery. And I also understand that the service department can only service a certain amount of autos in a day. However, what I propose to Parkplace is that they consider the service needs of the cars when they are selling the car. When I purchased the car in 2018, the demands in order to get me in the car were unwavering. Either I met the requirement, or I couldn't purchase the car. I met the requirements to purchase and now I expect Parkplace to meet the requirements of an urgent service matter. I do not expect to be placed in front of anyone, but I do expect that when I purchase a car for safety, luxury, and perks, that all of those items are equally extended to me. I also do not pretend to understand the service departments structure. But I would like to suggest that maybe you would offer a standby service and identify categories that would be considered urgent service needs. More

DO NOT HAVE YOUR CAR SERVICED HERE! I can not stress that enough and I hope my review will discourage you from wasting your time & money. In August of 2019 I took my car in for scheduled maintenance an that enough and I hope my review will discourage you from wasting your time & money. In August of 2019 I took my car in for scheduled maintenance and worked with Allison. She called me to tell me my wiper fluid container had a crack in it and needed to be replaced and since it was three weeks past my 5 year warranty MB would not cover the cost to replace. (Seriously this was a manufacturer defect not due to customer negligence.) She also informed me my front tires were showing metal and stressed that for my safety I should replace immediately. I admit it was my own fault for giving in to her pressuring me (they were still under warranty at Discount Tire) but I was dealing with divorce & moving at the time. When I arrived to pick up my car I asked to see the tires and she informed me they were already disposed of and wouldn’t be possible. I was unhappy with the treatment but chalked it up to a lesson learned. In the meantime I had recommended the dealership to my BFF who took her car in for maintenance. Allison called her with a list of things that needed to be fixed. Luckily my friend’s son was a mechanic and had been using & maintaining the car for the past few years so they knew that what my friend was told couldn’t be correct. The son called the mechanic directly and discovered that the items his mom was told needed repair IS NOT what the mechanic told the service rep. And to make matters worse when my friend picked up her car she hear Allison telling a customer that they had the same issue! I was mortified & angry that a company I recommended treated their customers this badly. When I received a follow up email I complained. Which resulted in the manager offering to pay for my next service. Which I accepted and when I took the car in this year I told them about an issue with the headlights (& even provided a photo of the warning on car’s display). When I picked the car up I was told there wasn’t a problem (even though the car displayed it and I confirmed they were not working correctly.) Two days ago I found a bubble in one of the tires so I called and spoke to 2 different employees who informed me that it was still under warranty but since I was into the 2nd year I would be charged only 50% of the price of the tire. Yesterday I took it in and spoke with three different employees who confirmed again that the cost would only be 50% of the tire. When I picked up the car I discovered that I was given only a 28% discount not the 50% that FIVE different employees confirmed I would receive. I have never been treated so poorly before by any dealership. More