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Park Place Motorcars Fort Worth

Fort Worth, TX

4.7
1,075 Reviews

5601 Bryant Irvin Rd

Fort Worth, TX

76132

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Showing 1,075 reviews

October 11, 2017

Online Buyer We had been looking for a suburban in our area for a couple of weeks and hadnt quite found what we were looking for. We came across a vehicle at Park More

by Muñoz1112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Swager
October 11, 2017

Excellent Chris made my first Mercedes purchase experience an amazing experience. The transaction went smoothly. Financing went smoothly. Very personable, since More

by Rhonda P Candler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Swager
October 04, 2017

What a great experience Just bought a re-owned vehicle from Park Place in Fort Worth. It was a pleasure, easily our best buying experience ever with any dealer. The sales More

by Dan & Marcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmanuel Bernardon
October 03, 2017

Park Place rocks! Pleasure working with the team at Park Place Mercedes Benz.They stepped up to the plate and made sure we were satisfied. Contacted us after the sale More

by Msikorsk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Musser, Jonathan Collins, Christopher Swager
Oct 04, 2017 -

Msikorsk responded

I don't know where to start. The vehicle not being prepped, the wait when we got to the dealership, no review of the documents.(if I hadn't reviewed the contract we would have been shorted for the warranty), the flippant attitude of the salesperson can be summed up in the first sentence of their text below. What Park Place "gave" us was 4 months short of the warranty promised. Why am I the bad guy in this? Place Place prides itself on customer service excellence. The points I brought up should be a learning experience to improve, not punish. If the deal was unpalatable, Park Place should have told us and we could have parted ways. I will remove any statement on the review that is not correct and facutal. Please let me know. Received the following text menage below from the sales person after the review went up. "My son wanted to say thank you for trying to get his dad fired. Not only did you make a conscious decision to WAIT longer so we could change the whole contract to put you both on the loan but I also apologized for the 1 mistake I made and gave you a $1500 warranty for free to make up for it. If you could find it in your heart to understand my side of the situation and change or remove the degrading review I sure would appreciate it. I know it wasn't the most pleasant experience and I'm sorry for that. But it was a very busy Saturday (last day of the month tends to be busy). I had no control over time it took to reprint. As for the warranty, I understand it, unfortunately I read a date wrong and it caused the issue. If you feel you were given an unfair deal, I will take the can back and we can agree to part ways. But for your to attack me like that after doing everything I could is unfair and it affects me much more than the one day you feel was wasted."

October 03, 2017

AWESOME EXPERIENCE! I just want to give a huge shout out to Chris Swager at Park Place Mercedes Benz! Treated my car buying experience with nothing but class and integrit More

by fredooch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Swager
October 02, 2017

Emmanuel knows his product!! Every question about the vehicle was answered with a demonstration of how it worked. He took the time to go over multiple financing and/or leasing sce More

by Kelly Schipper
Friendliness
Recommend Dealer
Yes
Employees Worked With
Emmanuel Bernardon
September 30, 2017

Excellence at its best!!!! Oscar doesn't just give up on you because you may want something that not everyone else wants, no! He only tries harder. He's a gentleman and a schola More

by BrooklynQueenC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Barbaro, Oscar Restrepo
September 29, 2017

Best Customer Service Experience Park Place Motorcars of Fort Worth is a world class dealership with a dedicated staff focused con customer service and the customer experience. Darin More

by jshiver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrin Cline
September 28, 2017

Perfect car buying experience! We drove down from Oklahoma to buy a car with Chris. We told him what we were looking for before we got there and he was more than patient trying to f More

by JWood99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Swager
September 27, 2017

Best Dealership Ever!!! We have purchased several Mercedes from this dealership and every transaction has been great. This transaction was no different. We were treated wi More

by GLC43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Collins, Travis Cornett
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