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Park Place Motorcars Dallas
Dallas, TX
1,813 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,813 reviews
December 01, 2018
Awesome Salesman They treat you like royalty! Awesome place!! We recommend David Ward hands down!! He is very accommodating, very knowledgeable, and extremely perso They treat you like royalty! Awesome place!! We recommend David Ward hands down!! He is very accommodating, very knowledgeable, and extremely personable. We told him what we were looking for and found the exact vehicle!! More
by stone1986
Employees Worked With
David Ward
December 01, 2018
Great car buying experience! Brad made my car purchase very easy and pleasant. He listened to my needs and helped me choose the perfect vehicle. He is very professional and most Brad made my car purchase very easy and pleasant. He listened to my needs and helped me choose the perfect vehicle. He is very professional and most enjoyable to work with. More
by Kay
Employees Worked With
Brad Sheridan, Ted Petrocco
November 29, 2018
Car emergency - took me 20 + calls to get a response Mr. Morris, I am a customer from Park Place Mercedez Benz. I always choose a Mercedez Benz SUV over other cars because of the promised safety and up Mr. Morris, I am a customer from Park Place Mercedez Benz. I always choose a Mercedez Benz SUV over other cars because of the promised safety and upstanding customer service. Today I took my GLE 2017 to a simple oil change (10,000 miles on it) and when I was on my way back home, my car had a total failure and engine shut off. I was on the side road of I-80 totally afraid because the traffic was speeding next to me. I tried multiple times to call the service department so I can get help and they just sent me to their road assistance, without letting me explain the situation. Once I talked to road assistance service, they said they will take 60-90 minutes to sent a truck (??!?). I called the police and they arrive within 10 minutes and parked behind me to alert traffic. They called another towing company that arrived within 20 minutes. In the meantime, I was calling about 20 times to the service department, salesperson, service person and manager, leaving messages so I can have someone from the dealer to pick me up and nobody did. Finally, the truck driver (towing company) offered me to drive me there. I got a call from a driver coming to pick me up but he said it will take him another 20 min to get there, so I ended up going back on a towing company truck. I am very disappointed about how the whole thing was handled. I am afraid my engine was damaged because apparently someone forgot to replace the oil cap and the car lost all the oil. It was leaking badly. My car has a damaged engine for sure. My car is in service now, and I will see what response I have. I will take it to another shop to verify the accuracy of the diagnosis since the engine is clearly damaged and this will cause my car value to be affected. I am still waiting for an explanation of why this is such a bad service. Again, I selected Mercedes Benz over others because of the customer service. I didn't get better service than a Kia or Honda vehicle. Please do not let this happen to another customer. An emergency is an emergency, and it should be handled as such. Dr Flores More
by DrFlores
Employees Worked With
Brandon, Service. Kevin Sales, Robert Morris
November 28, 2018
Wouldn’t go anywhere else! I have purchased 2 Mercedes from this dealership and had a previous Mercedes serviced at the Dallas location. Ramzi sold me both of my vehicles. He ma I have purchased 2 Mercedes from this dealership and had a previous Mercedes serviced at the Dallas location. Ramzi sold me both of my vehicles. He made my purchasing experience seamless. He walked me throughout the process and was very thorough with making sure I understood everything. He never made me feel pressured and allowed me to make sure I got what I wanted. Ramzi will always be my go to guy! More
by Kimmi
Employees Worked With
Ramzi Baransi
November 28, 2018
Top Knotch Customer Service I was ready to purchase a new car and wasn’t sure what car I wanted. I had a Ford so I started at Ford and after 2 visits decided not to go back. Th I was ready to purchase a new car and wasn’t sure what car I wanted. I had a Ford so I started at Ford and after 2 visits decided not to go back. Then I went to BMW and decided immediately not to return. Both do to lack of interest in my business. I also had appointments at both dealerships when I went in. Disappointed I decided since I was out looking I would stop in the Mercedes dealership. No appointment just looking and then Angelos greeted me kindly and showed a sincere interest in helping me find a new car. I wanted to get out of my large SUV and into a smaller sportier car since I’m an empty nester. He took time listening to my needs and was diligent in making the transaction happen. I’m very happy with my purchase and the experience. Customer for life!!!! More
by Grace
Employees Worked With
Josh Woods, Angelos Iosif, Bryan Podor
November 26, 2018
Great Experience! Highly recomended! I have been leasing Mercedes with Park Place for many years now and have a great experience with every new car. My regular salesperson recently left I have been leasing Mercedes with Park Place for many years now and have a great experience with every new car. My regular salesperson recently left Park Place so I had to work with someone new, Kevin Henochowicz. It was a smooth transition! Highly recommend Kevin. More
by bobdominguez
Employees Worked With
Kevin Henochowicz
November 21, 2018
Easy and wonderful at the same time, glitchless. Michael Brignac made the experience of buying a new car extremely simple and easy - well done Michael. Easy to order the new car, good periodic follow Michael Brignac made the experience of buying a new car extremely simple and easy - well done Michael. Easy to order the new car, good periodic follow up, car delivered on time. More
by Stefano11
Employees Worked With
Michael Brignac
November 21, 2018
Friendly fast competent Excellent advice and product knowledge Jay’s input on warranties and cost benefits were helpful. Appreciate his assistance syncing and explaining Excellent advice and product knowledge Jay’s input on warranties and cost benefits were helpful. Appreciate his assistance syncing and explaining the car’s electronics More
by GPalma
Employees Worked With
Jay Serio
November 21, 2018
Issues The SUV have issue before delivery. I purchased and came back the next day to have it fix the problem. The salesperson Brett very helpful to me. The SUV have issue before delivery. I purchased and came back the next day to have it fix the problem. The salesperson Brett very helpful to me. More
by RT
Employees Worked With
Brett
November 12, 2018
Wonderful Customer Service We had a great experience in leasing another MB with Rola Belew. He was professional and courteous. Rola took us through the process and helped in g We had a great experience in leasing another MB with Rola Belew. He was professional and courteous. Rola took us through the process and helped in getting the new vehicle set up for our use, reviewed the paper work thoroughly and made the experience easy. More
by Tamara
Employees Worked With
Rola' Belew
