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Park Place Motorcars Arlington
Arlington, TX
493 Reviews
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Showing 493 reviews
August 17, 2023
I'm loyal MB customer but the service I have been receiving lately is below expectations. Last year I purchased a 2022 GLC 300 from Park Place in Arlington, TX with a prepaid maintenance package whic receiving lately is below expectations. Last year I purchased a 2022 GLC 300 from Park Place in Arlington, TX with a prepaid maintenance package which cost me $1780. On August 4,2023, I scheduled a maintenance service with a loan car. My plan was to drop my car and pick up a loan car and be out of there within an hour to go back to work. The advisor wanted me to wait for the service because my loan car is an electric one and is not charged, I declined because I have to go back to work. Then he came back and said I have to pay $395 for the service. I explained to him I had the prepaid maintenance plan. After about 45 minutes, he returned and said I got it on wrong VIN number and the service couldn't done at this time. I offered to pay for the service and get a refund after the VIN number issue is resolved but that also was declined. He said they have to write another policy. It's been two weeks, and no call to let me know the status of my policy. Yesterday August 16,2023, I called park place and demanded to talk to a manager, I was told, the manager Cody is unavailable and he will call be back. It's been 24 hrs and I have not got a call back. At this point, I'm tired of this mediocre service from Park Place Arlington. I'm going to be reaching out to Steve from fox4 investigates to resolve this issue for me. I cannot continue to waist my precious time on a service that I have paid for. More
by Iyabo Olugbodi
Employees Worked With
William Casey
February 23, 2022
I appreciate the help I received from Nia. She made sure I was seen as quickly as possible. I came on a cold day and she walked me to the hot cocoa and coffee that I could sip while waiting t She made sure I was seen as quickly as possible. I came on a cold day and she walked me to the hot cocoa and coffee that I could sip while waiting to be serviced. Greatly appreciate her and her help in my great experience at Mercedes Benz Arlington More
by Liteskin613
Employees Worked With
Nia Hines
June 18, 2021
The sales person Alli was so nice and professional. She was very informative about any questions I had. I would love to have her services in future purchases. was very informative about any questions I had. I would love to have her services in future purchases. More
by Black Panther
Employees Worked With
Alli Boozer
June 04, 2021
This is my second car from Park Place. Alli was very helpful and professional while helping me get a beautiful car. I will be back to Park Place and definitely see Alli again. helpful and professional while helping me get a beautiful car. I will be back to Park Place and definitely see Alli again. More
by trsloan72
Employees Worked With
Shawn Santos, Alli Boozer
June 02, 2021
I liked the place. Good, quick service,clean place,smart employees. Credits goes to herself Alli who demonstrated her ability to perform her job professionally 👌 employees. Credits goes to herself Alli who demonstrated her ability to perform her job professionally 👌 More
by Gerard
Employees Worked With
Alli Boozer
April 26, 2021
I had an extremely bad experience at Park Place Mercedes of Arlington. I purchased a 2017 BMW 750i with 18,900 miles on it. Car was presented as “immaculate”. The recondition document they included in the p of Arlington. I purchased a 2017 BMW 750i with 18,900 miles on it. Car was presented as “immaculate”. The recondition document they included in the packet mentions that brakes were inspected. I bought the car late Friday. Drove it on Saturday and started to feel something was off. I dropped it off first thing Monday at BMW dealer as the car is under warranty. I come to find out the brake rotors are warped and won’t be covered by Warranty, and matter worst, brake pads are on backorder with no ETA. Over the period of 5 days, a back and forth and phone tag. The end result now is Park Place won’t cover the cost of repair, nor unwind the deal. Unfortunate they came recommended as ones who provide exceptional customer service, but my experience I can only describe as “dishonest and dodgy”. If you are considering to buy a car from them, proceed with caution. More
by ayman
Employees Worked With
Bobby Vance, Marc Young
April 01, 2021
Marco Lopez made my experience a positive one. I purchased E300, from the moment I walked in he was very attentive and professional. He answered my questions and provided me with the information I r purchased E300, from the moment I walked in he was very attentive and professional. He answered my questions and provided me with the information I requested. More
by nicoleupton
Employees Worked With
Marco Lopez, Madlen Hamud, Bobby Vance
April 01, 2021
I had a great experience purchasing my new vehicle. Alli Boozer was professional, timely, and transparent. She listened and ensured I was clear and comfortable every step of the process. Boozer was professional, timely, and transparent. She listened and ensured I was clear and comfortable every step of the process. More
by Tameka R.
Employees Worked With
Roderick , Alli Boozer
