Park Place Motorcars Arlington

The service department is completely unreliable and a ripoff. First after making an appointment they still didn’t even get to my vehicle until days later claiming the Labor Day even though I brought it t ripoff. First after making an appointment they still didn’t even get to my vehicle until days later claiming the Labor Day even though I brought it to them on the Friday morning before Labor Day weekend. I give the service technician his credit and even the few days for warranty clearance but the rest is bogus because nobody beside the service technician kept me potted and when I finally spoke to the service department supervisor almost two weeks of them having my vehicle he had the audacity to tell me twice that he’s just trying to be honest with me, the mechanic has committed to another vehicle. I finally told him from frustration that you’re not doing me a favor by being hon, it’s just something that we’re supposed to do and I reminded him that it’s just about two weeks that they have had my vehicle. Long and short I was so frustrated, to put it nicely, that I told the service technician to put my vehicle back together and I declined service and paid them basically for nothing. They kept my vehicle for two weeks exactly and the really sad part is the small dealership I bought it from replaced the faulty sensor and wouldn’t even accept payment! STAY AWAY FROM PARK PLACE MERCEDES SERVICE DEPARTMENT!!! More

I have been very seriously defrauded. I need immediate answers from the dealership and service department. I need immediate answers from the dealership and service department. More

I have been defrauded by Park Place Mercedes dealership in Arlington. I need immediate answers, in Arlington. I need immediate answers, More

I'm loyal MB customer but the service I have been receiving lately is below expectations. Last year I purchased a 2022 GLC 300 from Park Place in Arlington, TX with a prepaid maintenance package whic receiving lately is below expectations. Last year I purchased a 2022 GLC 300 from Park Place in Arlington, TX with a prepaid maintenance package which cost me $1780. On August 4,2023, I scheduled a maintenance service with a loan car. My plan was to drop my car and pick up a loan car and be out of there within an hour to go back to work. The advisor wanted me to wait for the service because my loan car is an electric one and is not charged, I declined because I have to go back to work. Then he came back and said I have to pay $395 for the service. I explained to him I had the prepaid maintenance plan. After about 45 minutes, he returned and said I got it on wrong VIN number and the service couldn't done at this time. I offered to pay for the service and get a refund after the VIN number issue is resolved but that also was declined. He said they have to write another policy. It's been two weeks, and no call to let me know the status of my policy. Yesterday August 16,2023, I called park place and demanded to talk to a manager, I was told, the manager Cody is unavailable and he will call be back. It's been 24 hrs and I have not got a call back. At this point, I'm tired of this mediocre service from Park Place Arlington. I'm going to be reaching out to Steve from fox4 investigates to resolve this issue for me. I cannot continue to waist my precious time on a service that I have paid for. More

I appreciate the help I received from Nia. She made sure I was seen as quickly as possible. I came on a cold day and she walked me to the hot cocoa and coffee that I could sip while waiting t She made sure I was seen as quickly as possible. I came on a cold day and she walked me to the hot cocoa and coffee that I could sip while waiting to be serviced. Greatly appreciate her and her help in my great experience at Mercedes Benz Arlington More

I liked the place. Good, quick service,clean place,smart employees. Credits goes to herself Alli who demonstrated her ability to perform her job professionally 👌 employees. Credits goes to herself Alli who demonstrated her ability to perform her job professionally 👌 More