Park Place Motorcars Arlington

Ricky was phenomenal to work with, especially with my hectic schedule. 10/10 will do business with this location again! hectic schedule. 10/10 will do business with this location again! More

I’ve been leasing with Park place for the last eight years and every time I go in there, they treat me like family and never make me feel like a number! Thank you, Park Place! years and every time I go in there, they treat me like family and never make me feel like a number! Thank you, Park Place! More

All was knowledgeable and kind. The salesman was point on with all i asked. Thank you all. The salesman was point on with all i asked. Thank you all. More

I purchased a brand new 2025 Mercedes-Benz Sprinter cargo van from Mercedes-Benz of Arlington, TX on March 13, 2025, with only 5 miles on it. Just 15 days later, I noticed an oil leak coming from the engine— van from Mercedes-Benz of Arlington, TX on March 13, 2025, with only 5 miles on it. Just 15 days later, I noticed an oil leak coming from the engine—completely unacceptable for a brand-new commercial vehicle. My van has now been in service for 5 days, and despite having “certified” mechanics, the dealership still can’t locate the source of the leak. This van is essential for my business, and every day it sits in their service department, I am losing money. To make matters worse, the service manager and general manager have been unhelpful. They have refused to offer a replacement or any form of economic compensation, even though this is clearly a factory defect. It makes me wonder—did they already know about this issue and just hid it to make the sale? Now, the service manager has informed me that since they can’t locate the leak, they will have to open the engine to investigate further. This is absolutely unbelievable—I paid over $60,000 for a brand-new vehicle, and now I’m going to be stuck with a rebuilt engine before I’ve even had a chance to fully use it for my business. To add insult to injury, they provided me with a loaner vehicle that is much smaller than my cargo van, making it nearly impossible to use for my business. On top of that, they made me sign an agreement stating that I can’t drive it more than 100 miles per day and that I will be fully responsible for any damages or scratches. Given the nature of my work, the cargo floor will inevitably scratch the moment I load a pallet into it—so this loaner is practically useless. This experience has been incredibly frustrating, and I expected much better from Mercedes-Benz. If you’re considering buying a vehicle from this dealership, think twice. Their lack of accountability, poor customer service, and failure to stand behind their vehicles have left me regretting my purchase. On April 4, 2025, the service manager called me to tell me that they have no clue of where the engine oil leak is coming from. As I mentioned before, my Sprinter cargo van has been at Park Place Motorcars of Arlington for the last 7 days and this is unacceptable. I am an Army Veteran who’s just requesting a cargo van equal exchange but Mercedes executive Mr Jeffrey declined my request by saying that is premature at this time to talk about the exchange and my question is, where’s Merecedes Benz code of ethics? More

We were greeted by Tony shortly after we arrived. He was very patient and answered our questions. Showed us each car we asked about and didn’t rush us. He took the time to explain specific options on He was very patient and answered our questions. Showed us each car we asked about and didn’t rush us. He took the time to explain specific options on the car once we made a decision. The process was very easy. More

Jason is an asset to your organization. My wife Patricia enjoyed and was impressed with the whole process. We'll back in a few months to trade in our 2019 G80 Sport for another mercedes. My wife Patricia enjoyed and was impressed with the whole process. We'll back in a few months to trade in our 2019 G80 Sport for another mercedes. More

TLDR: Jason Li: excellent. Rest: do not expect a positive experience unless you are willing to give them your money no questions asked. Jason Li was our salesperson and extre Rest: do not expect a positive experience unless you are willing to give them your money no questions asked. Jason Li was our salesperson and extremely helpful. He was courteous, respectful and answered all our questions. Highly recommend working with him - nothing negative to say about him. However my experience with the other staff was wholeheartedly underwhelming. I called multiple times seeking a deal for a car knowing it was worth nowhere near the price they wanted and was laughed at or made an insulting counteroffer. Yet as time went on they would lower the price online by several thousand. In addition, I asked for information repeatedly before making my trip to the dealership since I was coming hours from out of town and received no response. Curious why there was no enthusiasm to turn over inventory they had over 5 months ago- basically furniture at that point. I suppose they have plenty of clients to pay their markups no questions asked but I didn’t make my money by making bad deals so they’re out of their mind if I pay what they initially offer - the subsequent markdowns tell me I was right. That is the game of car buying and they have no desire to differentiate from the others. More

Excellent service clean showroom and car wash clean ready and full of gas in and out in 1 hour paperwork financing and all and full of gas in and out in 1 hour paperwork financing and all More

It was fine. The salesman was very helpful. I thank you so much for being patient with me. It was not completely finished what should be done, but he trie The salesman was very helpful. I thank you so much for being patient with me. It was not completely finished what should be done, but he tried his best. More

The dealership was very clean and accommodating throughout my experience. I appreciated that they stayed open an extra hour to ensure I received my vehicle on the promised day, especially since it throughout my experience. I appreciated that they stayed open an extra hour to ensure I received my vehicle on the promised day, especially since it had to be brought in from another location. Although I encountered a traffic jam that delayed my arrival, my salesperson remained calm and professional. Overall, I was satisfied with the timely delivery of my vehicle. More