Park Place Lexus Plano

Complaint RX 350 (2015) Claret Mica Lexus January 17, 2018 Vin # 2T27K1BA2FC176524 To whom it may concern, I purchased a car on January 12, 2018 with use RX 350 (2015) Claret Mica Lexus January 17, 2018 Vin # 2T27K1BA2FC176524 To whom it may concern, I purchased a car on January 12, 2018 with used car salesman Nassim and joint commission with Kenneth Adkins at Lexus of Plano. I picked the car up on yesterday from Lexus (the car was already parked and running) on January 16, 2018 for the first time and took it home. I asked Kenneth if the battery had been changed as requested and he pulled up a service report on the computer and at a quick glance assured me that it had been done. I am not understanding how a vehicle with a new battery does not start or turn on at all. The inside lights do not work nor will the key fab lock or unlock the doors. I immediately sent called and sent a text to Nassim that night before 9pm and thankfully he did call me back and explain that it may be the key fab. Both key fabs had red lights indicating that the battery in each was functioning. I had to get a ride home and back to my vehicle to try the extra key fab and the car still did not turn on or unlock. I have purchased two previous vehicles from Plano Lexus and have had no issued with my vehicle and because of that I have trusted the Lexus brand over others. I am a single woman who works in health care and it is vital that I am present at work and on time without car problems. I spent $27 thousand dollars of my savings on a vehicle that will not turn on. I am not satisfied with my recent purchase. I do not want to be in the same vehicle at all. The customer service that I received was not the best and extremely close to the worst and it had nothing to do with the fact that the car did not work. I do not have the time to type all of my customer service concerns at this time. If you have any questions in regards to the customer service, please feel free to contact be from the number list at the top of this letter. Lexus has claimed that this problem is because of a bad battery which to my knowledge was changed in the service department. The car is not one that I would like to keep. I am returning the vehicle and requesting a full refund of my money. I cannot risk putting any trust in this vehicle that was given to me with in the last 48hours. I spoke with the pre-own car director Chris Collins who made me feel a little better about the process of returning the vehicle to the service department. It very hard for me to put trust in doing a deal and purchasing another vehicle at this time. My plans this morning was to be driving my newly purchased Lexus to Oklahoma City and attending my charity event. Instead, I have this ordeal in my lap. A loaner car has been offered until the non-working car is checked out. I will find a ride home. I do not intend on keeping this vehicle for the obvious reasons. Half of my satisfaction will be complete after I receive a refund for a malfunctioning vehicle received on yesterday. I am so disappointed. I came in with cash and a good credit history and walked out with no vehicle. More

Lease I recently worked with Joel Pechauer. To describe the experience in 25 words-- impossible. Joel is the greatest. He is Park Place Lexus example of "f I recently worked with Joel Pechauer. To describe the experience in 25 words-- impossible. Joel is the greatest. He is Park Place Lexus example of "family". More

Excellent professional service! Jermaine was absolutely excellent, probably the best sales rep I’ve met, we were so impressed that because of the service we chose a Lexus over anothe Jermaine was absolutely excellent, probably the best sales rep I’ve met, we were so impressed that because of the service we chose a Lexus over another car from a different dealership. Will definitely be back! More

Friendly and attentive Jermaine was friendly and patient, explained features of the cars my wife and I were interested in in detail. He was attentive and sensitive to our ti Jermaine was friendly and patient, explained features of the cars my wife and I were interested in in detail. He was attentive and sensitive to our time and tend to our requests for loan, purchase price and questions regarding various part of the vehicle in a prompt manner. More

Extravagant Service!!! Park Place of Lexus is an amazing campus. Erin, my salesperson were very knowledgeable, professional, energetic, and hassle free. Erin taught me so mu Park Place of Lexus is an amazing campus. Erin, my salesperson were very knowledgeable, professional, energetic, and hassle free. Erin taught me so much about all the products that was an interest to me. I was minutes away from purchasing a new Infiniti QX80 and with the experience that I had earlier that month in assisting in purchasing a RX Sport, I decided to visit Erin again. After 30 mins visiting with Erin, I was convince that I should purchase a vehicle from Lexus. The entire process were easy, fast and stress free. I will like to thank you Erin for being passionate about her profession and assisting me with the purchase of my new Lexus truck. More

Exceptional Experience I was in the market for another vehicle and had a list of makes and models I was going to research and test drive. Lexus was #3 of 6 on my list. Erin I was in the market for another vehicle and had a list of makes and models I was going to research and test drive. Lexus was #3 of 6 on my list. Erin happened to be my salesperson and we spent quite a while going through my list of questions and concerns. Erin was so polite and patient. She answered all of my questions thoroughly and put me at ease with her attitude and demeanor. I didn't feel like i was buying a car with Erin, she made it feel like we were partners trying to find a solution together. It is the first time I've ever been at ease shopping for a new car. We ended up test driving an RX350. Erin was able to demonstrate all the features available to a driver and explained everything completely. I have never had such a positive experience buying a car. I am new to the Lexus family, but if this is a norm, I will be a part of this family for a very long time. More

First time Lexus experience! I came to Park Place for information regarding the purchase of a new vehicle and was greeted by Gabriel Delgado. Gabriel took the time to identify my I came to Park Place for information regarding the purchase of a new vehicle and was greeted by Gabriel Delgado. Gabriel took the time to identify my needs and wants for a vehicle and presented possible options and features I desired. I made the decision to do additional research and due diligence; and Gabriel was gracious and provided zero pressure to purchase that initial visit. Because of the level of service and professionalism, I made the decision to return to Park Place and to Gabriel to lease my first Lexus. They worked with my financial requirements as well as product requirements and I was extremely pleased with the overall accommodations and experience. Thank you, Gabriel for assisting me through this process. More

Love Lexus I have driven Lexus for many years because I can trust the car to perform well & hold it’s resale value. I bought a new RX350 from Erin during the Dec I have driven Lexus for many years because I can trust the car to perform well & hold it’s resale value. I bought a new RX350 from Erin during the December to Remember sale. She was great to work with. She spent time explaining new features to me, fought to get me a good deal & has followed up with me after the sale to make sure I was loving my car & everything was going well with it. She is a great Saleswoman to work with. More

Great Job Erin does a great job communicating, handling any issues, verifying the paperwork and explaining the features of the vehicle to you. She listened to Erin does a great job communicating, handling any issues, verifying the paperwork and explaining the features of the vehicle to you. She listened to what my issues my non-Lexus trade in were and showed me features on the Lexus that were helpful and met my needs. I never felt like Erin was pushing me or was trying the hard sell. Thanks for your time and attention Erin! More

David Parks was Awesome to work with & Love Lexus First time Lexus buyer and first time Park Place customer. We were looking for a new 2 door Coupe type Lexus and stumbled upon David Parks by pure lu First time Lexus buyer and first time Park Place customer. We were looking for a new 2 door Coupe type Lexus and stumbled upon David Parks by pure luck and we scored big time. We think he was actually fairly busy with other sales on a busy New Years Eve weekend but he was able to point us to some vehicles to consider and eventually a test drive then when we could get all his attention, he was able to guide us through the process of what car, color, options, availability, prices for the eventual RC 200t 2-Door Coupe sport we chose. We don't take reviews lightly since we are in a service industry so we commend David on a great experience and thankful for the thoroughness he provided from beginning to delivery was an A+++++. Highly recommend anyone to ask for David. Detail oriented, friendly, knowledgeable and made it worth ever second. Thanks again David & we look forward to futrue purchases with you. Paul & Kim Schuler More