Park Place Lexus Plano

Very easy and smooth buy Gabriel made us make a quick decision and buy the car !! If not for him our decision to buy the free would have be delayed and postponed . Gabriel made us make a quick decision and buy the car !! If not for him our decision to buy the free would have be delayed and postponed . More

Very easy to work with!! Gabriel provided excellent service throughout the sales process and afterward. He was very easy to work with and kept me well informed. He stayed on Gabriel provided excellent service throughout the sales process and afterward. He was very easy to work with and kept me well informed. He stayed on top of everything for us. More

Amzing experience Gabriel was an excellent salesperson to us he answered all of our questions and gave us the best deals. We are very grateful and we would recommend hi Gabriel was an excellent salesperson to us he answered all of our questions and gave us the best deals. We are very grateful and we would recommend him for anyone looking to get a new car. More

Seamless Experience Our entire experience at Lexus Plano was painless. We were greeted as soon as we walked in by Gabriel. He was patient, knowledgeable and accommodating Our entire experience at Lexus Plano was painless. We were greeted as soon as we walked in by Gabriel. He was patient, knowledgeable and accommodating. He made sure our needs were met and we are extremely satisfied with our purchase! Also LOVE that we didn’t have to bounce back and forth with a finance department. We will absolutely be recommending Park Place Lexus as well as Gabriel :) More

Knowledgeable and friendly Sam was great and incredibly knowledgeable throughout the process! He went the extra mile to make sure that I found the perfect car. He event went so Sam was great and incredibly knowledgeable throughout the process! He went the extra mile to make sure that I found the perfect car. He event went so far as to ensure that my car was tinted prior to delivery so I wouldn’t have to go back for a second visit. Matter of fact my parents will be purchasing their next Lexus from him in a few months! More

Great experience! John Caran was great! He took extra time to explain all the features of my new Lexus, even though I know he was pressed for time with other clients wa John Caran was great! He took extra time to explain all the features of my new Lexus, even though I know he was pressed for time with other clients waiting. The whole experience was seamless and I can't recommend John and Park Place highly enough. More

Top notch service This was my second car purchase at Parkplace Lexus and first time working with Sam. He was warm, friendly, responsive and such a delight to work with This was my second car purchase at Parkplace Lexus and first time working with Sam. He was warm, friendly, responsive and such a delight to work with. If you need a Lexus go there and ask for Sam. You will not be disappointed. More

5th Lexus and counting!! This is my 5th Lexus from Don and Park Place. I will never be able to purchase from anyone ever again, I have become spoiled with the level of service This is my 5th Lexus from Don and Park Place. I will never be able to purchase from anyone ever again, I have become spoiled with the level of service I receive from Don Wood and his assistant Andrew. More

Fraudulent service experience ! Let me start out by saying that I’ve akways heard Lexus provided exceptional high quality service to their customers and that’s what I expected from Let me start out by saying that I’ve akways heard Lexus provided exceptional high quality service to their customers and that’s what I expected from Park Place in Plano. However my last service experience was unbelievably bad. my service advisor recommended that I have an alignment and I requested that someone take a look at a little piece of trim that was loose and making a vibrating noise. I dropped off my RC 350 f sport at 10:15 and it was finally ready at 4. Anyway $150 for alignment and $50 to visually look at the loose piece and quoted a price of $264 to fix a missing clip. I declined the repair thinking it sounded pretty high, paid my bill and left. I expect prices to be a bit higher at the Lexus but at this point I’m willing to pay for honest, quality service done right the first time. I Noticed on the way home my car was really pulling to one side. I let my service advisor know. She told me to bring it in and have it rechecked. I asked if I could just bring it in or do I need to make an appointment ? No answer. When i got home i read the service report and alignment print out and noticed that the tech reported that my “casters” were “worn” and needed replaced in order to bring it back to specifications. So the alignment wasn’t completed to factory specifications and they let me drive off thinking it was. The next day I mentioned this in an email to my advisor. Advisor said that i needed to come back and ride around with the alignment tech. What good would riding with the tech do if there is a part that’s worn and needs replacing ? And why wasn’t I told about it before I left ? And why is this piece worn out on a car that has only 26,000 miles ? Later that evening i decided to try and find the missing clip price online to compare. To my surprise i located a certified Lexus dealership up north that also provides car parts. They provided a helpful numbered diagram so you are certain you are getting the correct part. The part I needed was $1.54! So to be on the safe side I ordered several clips as well as any piece that was associated with that piece of trim because they were all very inexpensive. Total cost with shipping was $31. I called the Lexus shop and asked about a labor quote and the rep told me that I could do the job myself in under 5 min! Wow! Park Place Service manager called me the next day after I complained to the person who does the courtesy follow up calls and said he would have someone get my car, drop off loaner and take my car back to have it checked again. Said he would be willing to eat the price of replacing any worn casters to make things right. I decided to take my car to Brakes plus down the road from my house.At this point I was frustrated and not trusting Park Place. Although Park Place was willing to get my car I wasn’t sure when I would be home long enough to make the exchange. The brakes place did a free check and said my casters were not worn and they just need adjusting and they can do my alignment for $67 in under 20 min. Cheaper, quicker and honesty with far less hassle! I let them do the alignment and after my car drove straight without any pulling. I relayed the info about the alignment and trim piece to the manager at Park Place. I asked for a full refund for alignment including the $50 for the visual check of the missing clip. He counter offered a “in store credit” but did end up agreeing to mailing a check but I had to insist. At this point why would I trust bringing my car back ? The “in store credit” offer was another insult to injury. Later I sent him pictures of my piece that was missing a clip and copies of what I ordered. I have not yet received a reply to justify the huge cost difference between the two dealerships. I’m really upset with Park Place Lexus and how poorly my entire experience was handled. I don’t understand how the alignment issue was not discussed with me by my service advisor before leaving and that I was the one that discovered it was incomplete and knew that driving around with a tech was going to be a waste of time! What a whip! Isn’t it the job of the service advisor to catch these things and to make things go smooth without a hitch ? I wasted my time and energy and feel totally taken advantage of. My friends and family told me that if I was a man that my experience would have been much different. This experience makes me question the entire Lexus brand and that’s not good!I’m hoping with time I’ll feel differently because I’ll probably have this car for a while. Moving forward I plan to take my car to the usual no frills places I’ve used in the past without any issues. I would rate my experience with a negative star if I could! More

Great vehicle and facility The Park Place facility is excellent. The features are amazing and they thought of everything that you could possibly need and put it all in 1 buildi The Park Place facility is excellent. The features are amazing and they thought of everything that you could possibly need and put it all in 1 building. Plenty of vehicles so that you can figure out which one is perfect for you. Brett made sure that we were driving away in our new car as soon as we could. More