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Park Place Lexus Plano
Plano, TX
3,293 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 16, 2018
Above and beyond! We couldn’t have had a better experience in buying a new Lexus GX 460. We had first visited another Lexus dealership and received no follow up. Parker We couldn’t have had a better experience in buying a new Lexus GX 460. We had first visited another Lexus dealership and received no follow up. Parker, however, was attentive and patiently answered every question thoroughly. He even saved us quite a bit on financing when he explained a unique option that was available to us. He went above and beyond what I expected, and even drove the new car to me in the early evening. Exemplary service! More
by K Henley
Employees Worked With
Parker Thomas
May 14, 2018
Great Sales Team!! Went in for a scheduled maintenance service and drove out with a new 2018 RX350! Dean McCaskill and Tristan took outstanding care of us, answered all Went in for a scheduled maintenance service and drove out with a new 2018 RX350! Dean McCaskill and Tristan took outstanding care of us, answered all our questions and made our 2nd purchasing experience just as good if not better than our first one! Big thank u for going above and beyond as I believe we were the last customers to leave! More
by 2ndTimeAround
Employees Worked With
Tristan Capehart, Shawn Clary, Dean McCaskill
May 09, 2018
No pressure dealership I was greeted by very friendly staff. The gentleman that helped me was very nice, very helpful and most important not pushy. He was very patient wi I was greeted by very friendly staff. The gentleman that helped me was very nice, very helpful and most important not pushy. He was very patient with me and my sister More
by Mzepeda22
Employees Worked With
Mahmood Alrawi, Zaffar (Zee) Mahmood
May 09, 2018
Viktor Lied & Ripped Me Off I leased a Lexus in 2016 from the park place in Plano tx. I was working with Viktor and we agreed on 24 months/15,000 miles a year. Viktor came to my I leased a Lexus in 2016 from the park place in Plano tx. I was working with Viktor and we agreed on 24 months/15,000 miles a year. Viktor came to my job and asked me to sign the papers. I signed the lease agreement without looking at it. I trusted him. I never thought that he would trick me and put in the lease agreement something else. Two months before my 24 months lease was up, I went and leased a different car and I sent Lexus financial the check for the last 2 months and called them to let them know I am going to drop off the car to the dealer. That’s when I found out that my lease wasn’t what we agreed on- it was 27 months/12,000 miles a year. So I still have 5 months left and I am already over on my miles. I called every Lexus customer service to ask for help and no one helped me. I called the general manger of the Plano Park Place dealer and he never called me back. I had to park the car in the garage for 3 months and make payments on it and on the other car I leased. Finally, I returned the Lexus and I got a bill for $1349 to pay for the extra miles and charges of excessive wear and use. They told me I need to change my tires because it wasn’t with their standard wear. I know you guys will tell me it’s my fault for not reading the lease agreement. I will say, you guys are right, I thought we’re supposed to trust your sales people when we give them all of our information like our social security number. I will never trust them ever again and I will never buy or lease a Lexus because they don’t care about their customers. I am going to tell my story to everyone I know and make sure my story is on every media website. Viktor tricked me and lied to me to sell this car to make his commission. More
by Ra9999
Employees Worked With
Viktor Koleychik
May 05, 2018
Excellent Dealership No Pressure James Aberle is my type of Salesperson. I had been looking at various SUVs for our new vehicle and James applied no pressure but allowed me to test d James Aberle is my type of Salesperson. I had been looking at various SUVs for our new vehicle and James applied no pressure but allowed me to test drive and get comfortable with himself and Dealership. Everyone we met were professional and in the end I have no regrets. Darren Smith stepped in and assisted up in getting to narrow down our selection and shared insight as to which vehicles had what we were looking for. Just love the SUV and you cannot beat the ride or ambiance. We also appreciated the one on one training on how to set up Navigation system and gauges. We did not leave until we were comfortable. Please see James or Darren, you will walk away smiling!!!! More
by Cavalier
Employees Worked With
Darren Smith, James Aberle
May 05, 2018
Excellent experience! My husband and I had an excellent experience at Park Place Lexus. As we anguished over every possible future scenario and waffled back and forth, Jaso My husband and I had an excellent experience at Park Place Lexus. As we anguished over every possible future scenario and waffled back and forth, Jason Huber patiently and humorously walked us through our lease vs purchase conundrum. By the end of the evening, we were still relatively sane (though Jason is probably still recovering, haha) as we drove away in our newly leased 2018 Lexus RX 350. We could not be happier! More
by DianeDahl
Employees Worked With
Jason Huber
May 05, 2018
Car buying Brett Stein and his partner Jeff made the car buying so easy!! Brett’s easy going, customer friendly helpfulness was appreciated. Jeff’s professional Brett Stein and his partner Jeff made the car buying so easy!! Brett’s easy going, customer friendly helpfulness was appreciated. Jeff’s professional support and excellent knowledge of the RX helped us understand all of the vehicle features. Brett kept us informed of the RX order status by phone and email daily, which assisted us greatly. The RX arrived with all the exact features, colors, and options we asked for. It was prepared beautifully. The price discussions were supportive and professionally done. All in all, Brett was simply outstanding. More
by Jonan
Employees Worked With
Jeff Moore, Brett Stein
May 05, 2018
Great Experience This is my third car from a Park Place Dealership. As always it was a great experience. My sales agent, Brett Stein, made it easy because he listened This is my third car from a Park Place Dealership. As always it was a great experience. My sales agent, Brett Stein, made it easy because he listened to my needs and got me the exact car I was looking for in my price range. He didn't try to push things on me that I didn't want or need. The whole process was fast and efficient. I would definitely recommend Park Place Lexus to my friends. More
by sfanous
Employees Worked With
Brett Stein
April 30, 2018
Viktor was great to work with- Buying a Lexus is a great experience and working with a professional like Viktor Koleychik makes the experience that much easier. Viktor was very know Buying a Lexus is a great experience and working with a professional like Viktor Koleychik makes the experience that much easier. Viktor was very knowledgeable about all of the vehicle styles. This is my 3rd Lexus purchase and if you have not experienced it - you will enjoy it. More
by Kschnagl
Employees Worked With
Viktor Koleychik
April 30, 2018
Best Exprience Chris Kim was outstanding. Very professional and efficient with our time. He guided us appropriately and answered all of our questions. I am extremely Chris Kim was outstanding. Very professional and efficient with our time. He guided us appropriately and answered all of our questions. I am extremely happy with the vehicle, the buying experience and the outstanding service. I would definitely recommend him to anyone who considering the Lexus. More
by mileage77
Employees Worked With
Chris Kim
