
Park Place Lexus Plano
Plano, TX
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GREAT EXPERIENCE! This is the first time buying from Park Place and it was a GREAT experience! Jeremy was awesome. He was not pushy and was knowledgeable and more impo This is the first time buying from Park Place and it was a GREAT experience! Jeremy was awesome. He was not pushy and was knowledgeable and more important, we were in and out in no time! None of this waiting around - I had been dreading the experience, but I was pleasantly surprised! I would recommend Jeremy to anyone who asks! You won't be disappointed! More
Purchased 2 cars from Don Mitchell Excellent experience with my 2 recent purchased from Don Mitchell at Park Place LEXUS in Plano, Texas. Don was patient and helpful while guiding us t Excellent experience with my 2 recent purchased from Don Mitchell at Park Place LEXUS in Plano, Texas. Don was patient and helpful while guiding us to the perfect cars. Don is straightforward and truly cares about developing long term relationships. I am a LEXUS, Park Place and Don Mitchell for life. More

Staff wonderful, Made process easy & pleasant experience. Staff absolutely wonderful. They made the process of getting a new vehicle pleasant and easy. They did not pressure me and didn’t change terms, whic Staff absolutely wonderful. They made the process of getting a new vehicle pleasant and easy. They did not pressure me and didn’t change terms, which was one reason I left a previous dealership. i highly recommend park place Lexus to everyone. More
Great buying experience with Don Mitchell at Park Plano Southern kindness... Yes, kindness, patience and a very professional approach. My wife and I moved to Texas, with a Florida tag in our Lexus. This was Southern kindness... Yes, kindness, patience and a very professional approach. My wife and I moved to Texas, with a Florida tag in our Lexus. This was our first car purchase in TX and was just wonderful. Not only Park Place Lexus offers a great welcoming, good taste kind of atmosphere. Every process there is painless, expedite and timely. Park Place Lexus is made by its people. Don Mitchell made us feel right at home right from the start, and we drove out in our brand new Lexus ES 350!. We came to purchase our existing lease, and we got an even better deal. Thank you, Don, you did a great job! Will come for a new one as soon as this lease matures. More
Great Service and No B.S. This year we bought our 4th Lexus from Park Place and 2nd one from Adam. 3 years ago, when we needed to replace our older SUV, we met Adam. This yea This year we bought our 4th Lexus from Park Place and 2nd one from Adam. 3 years ago, when we needed to replace our older SUV, we met Adam. This year we had to replace our older Lexus and it wasn't a question for us, we only went to Adam at Park Place. Adam is straight forward and to the point. While he has great stories along the way, there's no B.S. getting the deal done. We knew what we wanted and he put the deal together and got it approved. Would gladly recommend him and if we had to replace one of our vehicles, we would only use him again. When we bought our last SUV, we went to several luxury brands. Having experienced Park Place Lexus' service over the last 19 years, we knew what great service looked like. While others have good service and people, none compared to Park Place. This has been reinforced with conversations we've had with friends who have bought other luxury brands in the area. Park Place is just that good. Park Place has excellent service and they stand behind everything they do. Have gladly gone back to them each time for service and new vehicles. More
A big red bow and everything! The big red bow was just the icing on the cake, but an example of Don's exemplary customer service and attention to all the details. I love my new car The big red bow was just the icing on the cake, but an example of Don's exemplary customer service and attention to all the details. I love my new car and enjoyed the whole purchase experience! More
Excellent lease experience Don Mitchell made this by far the easiest leasing experience! Don asked me what I was looking for in a new lease. The next communication was when Do Don Mitchell made this by far the easiest leasing experience! Don asked me what I was looking for in a new lease. The next communication was when Don let me know my new car was at the dealership. New ES was exactly to my specifications. Process was streamline and convenient. My new ES was waiting with a big red bow. Love my new ride and the updated features. I would highly recommend Don. He listened to my needs with regard to what I wanted in a 2018 ES and got it right! More
Great experience We had already had experience with Park Place since my wife purchased a car there several years ago. This time I decided to lease. Don Mitchel and Dar We had already had experience with Park Place since my wife purchased a car there several years ago. This time I decided to lease. Don Mitchel and Darren Smith took great care of me during the transaction, and have made sure everything was perfect since. We will certainly go back to them when my wife is ready for a new vehicle. More
Bad Customer Service No Follow Up I must say my experience with ParkPlace was surprisingly bad. I first dealt with this dealership in 2014. Purchased a GS350 F SPORT. David Broadben I must say my experience with ParkPlace was surprisingly bad. I first dealt with this dealership in 2014. Purchased a GS350 F SPORT. David Broadbent was my sales person and did a good job in negotiating and getting me what I wanted. So 36 months later, of course I come back to David to be treated like he didn't even know who I was. LOL..I was told "I will call you with numbers" never received a call back. So time goes by and hubby says just contact the GM or another sales person. So I did. I contacted Tremayne S. who stated he was a manager..blah..blah..blah. spoke with him 1 time and he never followed up negotiated or anything. I guess he felt I wasn't serious about a car purchase. Ok so that leads me to continue trying to give this dealership a chance, since I am down the street from them. Daniel Moore who is an Internet Sales manager, starts to assist me. Again, I guess these people didn't take me serious. At lease Daniel kept in contact somewhat. My schedule is a bit hectic so I asked if he could bring me the car, his response, "we don't do that". Ok No Problem. I am done at this point. I go to Sewell Dallas. From the start I am assisted communication on point. Negotiations on point...All of this through email and phone. Oh yes and they came from Dallas to bring me the car to drive. Park Place its sad you didn't get my business, and maybe my business doesn't matter. Maybe you are so full that one customer means nothing. Your money must be pretty long...Shame on You...Well this customer will tell everyone to take their business to Sewell. I was approved and will be picking my vehicle up this week. More
The most straight forward and pain free experience I have ever experienced. Mark is straight forward and very experienced. Thank You So Much for a pleasurable experience. I have ever experienced. Mark is straight forward and very experienced. Thank You So Much for a pleasurable experience. More