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Park Place Lexus Plano
Plano, TX
3,240 Reviews
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May 09, 2018
Viktor Lied & Ripped Me Off I leased a Lexus in 2016 from the park place in Plano tx. I was working with Viktor and we agreed on 24 months/15,000 miles a year. Viktor came to my I leased a Lexus in 2016 from the park place in Plano tx. I was working with Viktor and we agreed on 24 months/15,000 miles a year. Viktor came to my job and asked me to sign the papers. I signed the lease agreement without looking at it. I trusted him. I never thought that he would trick me and put in the lease agreement something else. Two months before my 24 months lease was up, I went and leased a different car and I sent Lexus financial the check for the last 2 months and called them to let them know I am going to drop off the car to the dealer. That’s when I found out that my lease wasn’t what we agreed on- it was 27 months/12,000 miles a year. So I still have 5 months left and I am already over on my miles. I called every Lexus customer service to ask for help and no one helped me. I called the general manger of the Plano Park Place dealer and he never called me back. I had to park the car in the garage for 3 months and make payments on it and on the other car I leased. Finally, I returned the Lexus and I got a bill for $1349 to pay for the extra miles and charges of excessive wear and use. They told me I need to change my tires because it wasn’t with their standard wear. I know you guys will tell me it’s my fault for not reading the lease agreement. I will say, you guys are right, I thought we’re supposed to trust your sales people when we give them all of our information like our social security number. I will never trust them ever again and I will never buy or lease a Lexus because they don’t care about their customers. I am going to tell my story to everyone I know and make sure my story is on every media website. Viktor tricked me and lied to me to sell this car to make his commission. More
by Ra9999
Employees Worked With
Viktor Koleychik
May 05, 2018
Excellent Dealership No Pressure James Aberle is my type of Salesperson. I had been looking at various SUVs for our new vehicle and James applied no pressure but allowed me to test d James Aberle is my type of Salesperson. I had been looking at various SUVs for our new vehicle and James applied no pressure but allowed me to test drive and get comfortable with himself and Dealership. Everyone we met were professional and in the end I have no regrets. Darren Smith stepped in and assisted up in getting to narrow down our selection and shared insight as to which vehicles had what we were looking for. Just love the SUV and you cannot beat the ride or ambiance. We also appreciated the one on one training on how to set up Navigation system and gauges. We did not leave until we were comfortable. Please see James or Darren, you will walk away smiling!!!! More
by Cavalier
Employees Worked With
Darren Smith, James Aberle
May 05, 2018
Excellent experience! My husband and I had an excellent experience at Park Place Lexus. As we anguished over every possible future scenario and waffled back and forth, Jaso My husband and I had an excellent experience at Park Place Lexus. As we anguished over every possible future scenario and waffled back and forth, Jason Huber patiently and humorously walked us through our lease vs purchase conundrum. By the end of the evening, we were still relatively sane (though Jason is probably still recovering, haha) as we drove away in our newly leased 2018 Lexus RX 350. We could not be happier! More
by DianeDahl
Employees Worked With
Jason Huber
May 05, 2018
Car buying Brett Stein and his partner Jeff made the car buying so easy!! Brett’s easy going, customer friendly helpfulness was appreciated. Jeff’s professional Brett Stein and his partner Jeff made the car buying so easy!! Brett’s easy going, customer friendly helpfulness was appreciated. Jeff’s professional support and excellent knowledge of the RX helped us understand all of the vehicle features. Brett kept us informed of the RX order status by phone and email daily, which assisted us greatly. The RX arrived with all the exact features, colors, and options we asked for. It was prepared beautifully. The price discussions were supportive and professionally done. All in all, Brett was simply outstanding. More
by Jonan
Employees Worked With
Jeff Moore, Brett Stein
May 05, 2018
Great Experience This is my third car from a Park Place Dealership. As always it was a great experience. My sales agent, Brett Stein, made it easy because he listened This is my third car from a Park Place Dealership. As always it was a great experience. My sales agent, Brett Stein, made it easy because he listened to my needs and got me the exact car I was looking for in my price range. He didn't try to push things on me that I didn't want or need. The whole process was fast and efficient. I would definitely recommend Park Place Lexus to my friends. More
by sfanous
Employees Worked With
Brett Stein
April 30, 2018
Viktor was great to work with- Buying a Lexus is a great experience and working with a professional like Viktor Koleychik makes the experience that much easier. Viktor was very know Buying a Lexus is a great experience and working with a professional like Viktor Koleychik makes the experience that much easier. Viktor was very knowledgeable about all of the vehicle styles. This is my 3rd Lexus purchase and if you have not experienced it - you will enjoy it. More
by Kschnagl
Employees Worked With
Viktor Koleychik
April 30, 2018
Best Exprience Chris Kim was outstanding. Very professional and efficient with our time. He guided us appropriately and answered all of our questions. I am extremely Chris Kim was outstanding. Very professional and efficient with our time. He guided us appropriately and answered all of our questions. I am extremely happy with the vehicle, the buying experience and the outstanding service. I would definitely recommend him to anyone who considering the Lexus. More
by mileage77
Employees Worked With
Chris Kim
April 30, 2018
Very Good Experience First time buyer of Lexus. Im impressed of how they treat their customers. I will definetly come back if decided to buy a new car again. I will recomm First time buyer of Lexus. Im impressed of how they treat their customers. I will definetly come back if decided to buy a new car again. I will recommend this place. My friend recommended this place because of very good customer service. She’s a Lexus buyer.and she’s right. More
by Cris256
Employees Worked With
Eric Lu
April 24, 2018
Satisfied Customer😄 Kelli was wonderful as she helped us with a car we saw on-line! She was patient, knowledable and made our car buying experience painless! The managers Kelli was wonderful as she helped us with a car we saw on-line! She was patient, knowledable and made our car buying experience painless! The managers were friendly and checked with us frequently to see how they could help also! We would definitely come back! More
by 1stTimeLexus
Employees Worked With
Kelli Hansen, Mike McAllister
April 18, 2018
Excellent purchase experience Parker Thomas was efficient, responsive, professional. He answered all questions and even delivered the car to our house due to my difficult work sche Parker Thomas was efficient, responsive, professional. He answered all questions and even delivered the car to our house due to my difficult work schedule. We could not be more pleased with the ease and efficiency of our experience. More
by Langan02
Employees Worked With
Parker Thomas
