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Park Place Lexus Plano
Plano, TX
3,239 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,239 reviews
May 22, 2018
Great Service and No B.S. This year we bought our 4th Lexus from Park Place and 2nd one from Adam. 3 years ago, when we needed to replace our older SUV, we met Adam. This yea This year we bought our 4th Lexus from Park Place and 2nd one from Adam. 3 years ago, when we needed to replace our older SUV, we met Adam. This year we had to replace our older Lexus and it wasn't a question for us, we only went to Adam at Park Place. Adam is straight forward and to the point. While he has great stories along the way, there's no B.S. getting the deal done. We knew what we wanted and he put the deal together and got it approved. Would gladly recommend him and if we had to replace one of our vehicles, we would only use him again. When we bought our last SUV, we went to several luxury brands. Having experienced Park Place Lexus' service over the last 19 years, we knew what great service looked like. While others have good service and people, none compared to Park Place. This has been reinforced with conversations we've had with friends who have bought other luxury brands in the area. Park Place is just that good. Park Place has excellent service and they stand behind everything they do. Have gladly gone back to them each time for service and new vehicles. More
by LoveourLexus
Employees Worked With
Adam Remington
May 21, 2018
A big red bow and everything! The big red bow was just the icing on the cake, but an example of Don's exemplary customer service and attention to all the details. I love my new car The big red bow was just the icing on the cake, but an example of Don's exemplary customer service and attention to all the details. I love my new car and enjoyed the whole purchase experience! More
by Tracy
Employees Worked With
Don Mitchell
May 21, 2018
Excellent lease experience Don Mitchell made this by far the easiest leasing experience! Don asked me what I was looking for in a new lease. The next communication was when Do Don Mitchell made this by far the easiest leasing experience! Don asked me what I was looking for in a new lease. The next communication was when Don let me know my new car was at the dealership. New ES was exactly to my specifications. Process was streamline and convenient. My new ES was waiting with a big red bow. Love my new ride and the updated features. I would highly recommend Don. He listened to my needs with regard to what I wanted in a 2018 ES and got it right! More
by FeliceW
Employees Worked With
Don Mitchell
May 21, 2018
Great experience We had already had experience with Park Place since my wife purchased a car there several years ago. This time I decided to lease. Don Mitchel and Dar We had already had experience with Park Place since my wife purchased a car there several years ago. This time I decided to lease. Don Mitchel and Darren Smith took great care of me during the transaction, and have made sure everything was perfect since. We will certainly go back to them when my wife is ready for a new vehicle. More
by Pokey46
Employees Worked With
Darren Smith, Don Mitchell
May 20, 2018
Bad Customer Service No Follow Up I must say my experience with ParkPlace was surprisingly bad. I first dealt with this dealership in 2014. Purchased a GS350 F SPORT. David Broadben I must say my experience with ParkPlace was surprisingly bad. I first dealt with this dealership in 2014. Purchased a GS350 F SPORT. David Broadbent was my sales person and did a good job in negotiating and getting me what I wanted. So 36 months later, of course I come back to David to be treated like he didn't even know who I was. LOL..I was told "I will call you with numbers" never received a call back. So time goes by and hubby says just contact the GM or another sales person. So I did. I contacted Tremayne S. who stated he was a manager..blah..blah..blah. spoke with him 1 time and he never followed up negotiated or anything. I guess he felt I wasn't serious about a car purchase. Ok so that leads me to continue trying to give this dealership a chance, since I am down the street from them. Daniel Moore who is an Internet Sales manager, starts to assist me. Again, I guess these people didn't take me serious. At lease Daniel kept in contact somewhat. My schedule is a bit hectic so I asked if he could bring me the car, his response, "we don't do that". Ok No Problem. I am done at this point. I go to Sewell Dallas. From the start I am assisted communication on point. Negotiations on point...All of this through email and phone. Oh yes and they came from Dallas to bring me the car to drive. Park Place its sad you didn't get my business, and maybe my business doesn't matter. Maybe you are so full that one customer means nothing. Your money must be pretty long...Shame on You...Well this customer will tell everyone to take their business to Sewell. I was approved and will be picking my vehicle up this week. More
by cargirl
Employees Worked With
David Broadbent, Daniel Moore, Tremayne Standberry
May 19, 2018
The most straight forward and pain free experience I have ever experienced. Mark is straight forward and very experienced. Thank You So Much for a pleasurable experience. I have ever experienced. Mark is straight forward and very experienced. Thank You So Much for a pleasurable experience. More
by J.D
Employees Worked With
Mark Dresselhuys
May 17, 2018
Excellent experience! Park Place Lexus is without peer in the auto world. Sean McClowry is a top-notch salesman, knowledgeable, friendly, and someone who really listens to Park Place Lexus is without peer in the auto world. Sean McClowry is a top-notch salesman, knowledgeable, friendly, and someone who really listens to a customer. His manner is professional and never overbearing. This is my third Lexus, but first time to buy "L-certified." Am looking forward to driving a beautiful car and having it serviced by Park Place as well--altogether, a top-notch experience. More
by Gregi Lopez
Employees Worked With
Sean McClowry
May 17, 2018
Excellent customer care . Jeremy works with you until a deal is made that meets all your needs and expectations. Jeremy and Shawn go the extra mile to make sure you feel sa . Jeremy works with you until a deal is made that meets all your needs and expectations. Jeremy and Shawn go the extra mile to make sure you feel satisfied with your purchase. More
by Chris1993
Employees Worked With
Shawn Clary, Jeremy Burden
May 17, 2018
Professional, personable, knowledgeable and enjoyable! It was absolutely delightful to work with Adam Remington in selecting our new Lexus NX! He listened to our needs and wants and was resourceful in pu It was absolutely delightful to work with Adam Remington in selecting our new Lexus NX! He listened to our needs and wants and was resourceful in putting together a package that met both. He was gneuine, sincere and fun! Thank you! More
by Vicki1
Employees Worked With
Adam Remington
May 16, 2018
Awesome experience Adam was extremely helpful with any questions I had with the cars or sales process. I would gladly recommend him to any family or friends. Adam was extremely helpful with any questions I had with the cars or sales process. I would gladly recommend him to any family or friends. More
by Jeremy23
Employees Worked With
Adam Remington
