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Park Place Lexus Plano
Plano, TX
3,293 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,293 reviews
July 31, 2018
Great This is our fifth car from Park Place and we wouldn’t go anywhere else. From sales to service it’s all good !! The dealership is beautiful and the se This is our fifth car from Park Place and we wouldn’t go anywhere else. From sales to service it’s all good !! The dealership is beautiful and the service department flows like a charm. More
by Bull1
Employees Worked With
Robert Gabriel, Mark Dresselhuys
July 28, 2018
Very helpful! Chris Kim was very kind and very helpful in returning the leased car. We had a great experience with Chris. We will definitely be back if we decide t Chris Kim was very kind and very helpful in returning the leased car. We had a great experience with Chris. We will definitely be back if we decide to lease again. Thank you! More
by greenfish
Employees Worked With
Chris Kim
July 27, 2018
Cheaply made Bought a RX350 (2008) Certified Preowned Lexus in 2009 from PARK PLACE LEXUS OF PLANO, TX. In 2013, I noticed a crack in the dashboard by the driver’ Bought a RX350 (2008) Certified Preowned Lexus in 2009 from PARK PLACE LEXUS OF PLANO, TX. In 2013, I noticed a crack in the dashboard by the driver’s side vent. Called PARK PLACE LEXUS OF PLANO, TX and was told cracks in the dashboard are not under warranty and it may have been caused by what I was using to clean the dashboard. After arguing with the service guy he went to the service manager and they agreed to repair it and they did. Now in 2018, I have two cracks in the dashboard by the passenger air vent. Researched on the internet to see if other Lexus owners had similar issues. To my surprise many owners have this issue and Lexus had offered to replace the entire dashboard if you have cracks or melting of the dashboard. The dealership told me I needed to call corporate to obtain approval for the dashboard replacement. I called corporate office and they did not show the cracked dashboard had been previously repaired and the offer to replace the defective dashboard had expired in October 2017. I asked if they could repair just the cracks like last time and was told that decision is up to the dealership. I called PARK PLACE LEXUS OF PLANO, TX to see if I could still get the dashboard replaced or repaired. Their system showed the crack in the dashboard was repaired in October 2009. The dealership did not correspond to corporate of my previous repair which I have documentation and receipt. After speaking to the service representative and service manager they will not replace the dashboard since it is up to corporate to approve and will not repair the cracks because one of the cracks is in front of the airbag. Bottom line to replace the defective dashboard I will have to pay approximately ~$2,000. I bought a Lexus based on the reputation of a quality vehicle. Had I known it was so cheap that the dashboard would need to be totally replaced in less than 10 years my decision would have been different. I understand vehicle parts wear out and need to be replaced but not a dashboard. This car is always garaged at home and at work and only has 76k miles. A dashboard should not have cracks on a vehicle this soon and definitely not on any quality luxury car. Based on this experience I would strongly recommend others to stay away of a LEXUS and PARK PLACE LEXUS OF PLANO. More
by RX 350 Problem
Employees Worked With
Martin Slattery
July 20, 2018
Love our new Lexus “SCARLET”!!!! (ES 350) Dean McCaskill is a very nice guy to work with in choosing a new car. No high pressure & very helpful in explaining the options. Would recommend Dea Dean McCaskill is a very nice guy to work with in choosing a new car. No high pressure & very helpful in explaining the options. Would recommend Dean for future transactions. More
by New ES 350
Employees Worked With
Shawn Clary, Dean McCaskill
July 20, 2018
Thank You! We had a wonderful experience with Park Place Lexus and Brett. If you want quality service this is the place. We went in to by the GX460 and we’re i We had a wonderful experience with Park Place Lexus and Brett. If you want quality service this is the place. We went in to by the GX460 and we’re in and out In record time. We highly recommend! More
by Jones
Employees Worked With
Brett Stein
July 20, 2018
Experience was great! Brett did a great job taking care of us and making the process very painless. He helped make the day a great birthday for my wife! Brett did a great job taking care of us and making the process very painless. He helped make the day a great birthday for my wife! More
by Kmclain3
Employees Worked With
Brett Stein
July 16, 2018
Great Experience from an Out of State Buyer Working with Brett was smooth and easy. As an out of state buyer not being able to view the car in person or test drive it prior to purchasing, we put Working with Brett was smooth and easy. As an out of state buyer not being able to view the car in person or test drive it prior to purchasing, we put a lot of trust in Brett and Park Place Lexus of Plano. He spent the time to personally inspect the vehicle and provide me with photos of the cars faults. We quickly and easily found common ground for a sales price and the paperwork was a breeze. Brett also helped me line up affordable and quick transport of my vehicle. Sure enough the car arrived in perfect condition with no surprise dents or dings. My wife and I were extremely happy with the level of service, honesty, and integrity in which Brett works. We’d definitely do business with him and this dealership again. More
by Mike from Nashville
Employees Worked With
Brett Stein
July 13, 2018
Awesome Buying Experience Brett answered our internet inquiry through Edmunds within half an hour. He brought an SVU from the Grapevine location that we thought we were intere Brett answered our internet inquiry through Edmunds within half an hour. He brought an SVU from the Grapevine location that we thought we were interested in. However, we made the decision to go with the RX instead of the GX Brett had located for us. He was so helpful and gave us all the information needed to make the best choice with leasing/financing options! Would recommend him to my friends and family! More
by TXsRN1956
Employees Worked With
Brett Stein
July 10, 2018
5 stars! Would buy again from David And Park Place Plano. Was a easy and quick process. David was very personable and seemed to know what we were looking for. Would buy again from David And Park Place Plano. Was a easy and quick process. David was very personable and seemed to know what we were looking for. More
by Cindy
Employees Worked With
David Strawn
July 09, 2018
Happy Lady Joel has been my "go to guy" at Park Place Lexus for many years. He always listens to what I'm looking for and then provides the options. He never t Joel has been my "go to guy" at Park Place Lexus for many years. He always listens to what I'm looking for and then provides the options. He never tries to pressure me to buy more. His professional ethic is beyond my expectation! He is honest and fair and just a really good man. Park Place is fortunate to have him represent Lexus! Joel can't retire before before this senior citizen is through driving!!! More
by Happy lady!
Employees Worked With
Joel Pechauer
