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Park Place Lexus Plano
Plano, TX
3,239 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,239 reviews
August 06, 2018
It was a pleasure to buy a car from Herb at Park Place Lexus I was dreading going to a dealership, weeks earlier, the car that I purchased at a different dealership turned out to be a disappointment. I went to P I was dreading going to a dealership, weeks earlier, the car that I purchased at a different dealership turned out to be a disappointment. I went to Park Place Lexus and from the moment that I walked in, I knew that I was in the right place. Herb Simonsen went above and beyond to make sure I was completely satisfied with the suv that I purchased. He was extremely courteous and professional. He exceeded my expectations and was not in the least bit pushy. It is easy to see why everyone highly recommends Herb, I can’t recommend him enough! More
by Debra
Employees Worked With
Herb Simonsen
August 06, 2018
Seamless Transaction Zane Sommers expertly hand held me through this process of ending an out of state lease to getting into new vehicle. The process took roughly 4 hrs fr Zane Sommers expertly hand held me through this process of ending an out of state lease to getting into new vehicle. The process took roughly 4 hrs from hello to delivery. The tech department helped me sync and connect plus one phone assist to further connect all. I would highly recommend this dealership and look forward to enjoying my new NX 300 H Renee Holland More
by Renee
Employees Worked With
Dylan, Patrick Jaccar, Zane Sommer, Gabriel Delgado
August 06, 2018
As good as it gets! Over the past several years, I have bought my Lexus cars from Herb at Park Place Lexus in Plano. He is the best at what he does and the customer serv Over the past several years, I have bought my Lexus cars from Herb at Park Place Lexus in Plano. He is the best at what he does and the customer service, attention to detail and overall experience is as good as it gets!!! More
by Tony3977
Employees Worked With
Herb Simonsen
August 04, 2018
A Pleasant and Excellent Experience Brett is very knowledgeable and went above and beyond to make sure all of my needs were met! It was the best car buying experience ever! Richard Spott Brett is very knowledgeable and went above and beyond to make sure all of my needs were met! It was the best car buying experience ever! Richard Spotts also did a great job with the initial contact. I highly recommend!! More
by James0802
Employees Worked With
Richard Spotts, Brett Stein
August 01, 2018
Lexus Dealership! Wonderful Experiencen Jermaine was WONDERFUL!! He made my car buying expenses stress free. He was patient and 100% understanding. I expected to be there longer. He was extr Jermaine was WONDERFUL!! He made my car buying expenses stress free. He was patient and 100% understanding. I expected to be there longer. He was extremely attentive and kept the process moving with out me feeling pushed! I’d refer him to anyone! More
by Janikka
Employees Worked With
Jermaine Whitener
July 31, 2018
In GREAT hands I immediately felt comfortable and in great hands with Brett. Actually it bagan prior to meeting Brett I contacted Park Place via the website. Fabulou I immediately felt comfortable and in great hands with Brett. Actually it bagan prior to meeting Brett I contacted Park Place via the website. Fabulous follow up. Upon visiting the dealership I immediately felt at home. Amazing simple experience! And thanks to Sam for his help! More
by Mae
Employees Worked With
Sam, Brett Stein
July 31, 2018
Great This is our fifth car from Park Place and we wouldn’t go anywhere else. From sales to service it’s all good !! The dealership is beautiful and the se This is our fifth car from Park Place and we wouldn’t go anywhere else. From sales to service it’s all good !! The dealership is beautiful and the service department flows like a charm. More
by Bull1
Employees Worked With
Robert Gabriel, Mark Dresselhuys
July 28, 2018
Very helpful! Chris Kim was very kind and very helpful in returning the leased car. We had a great experience with Chris. We will definitely be back if we decide t Chris Kim was very kind and very helpful in returning the leased car. We had a great experience with Chris. We will definitely be back if we decide to lease again. Thank you! More
by greenfish
Employees Worked With
Chris Kim
July 27, 2018
Cheaply made Bought a RX350 (2008) Certified Preowned Lexus in 2009 from PARK PLACE LEXUS OF PLANO, TX. In 2013, I noticed a crack in the dashboard by the driver’ Bought a RX350 (2008) Certified Preowned Lexus in 2009 from PARK PLACE LEXUS OF PLANO, TX. In 2013, I noticed a crack in the dashboard by the driver’s side vent. Called PARK PLACE LEXUS OF PLANO, TX and was told cracks in the dashboard are not under warranty and it may have been caused by what I was using to clean the dashboard. After arguing with the service guy he went to the service manager and they agreed to repair it and they did. Now in 2018, I have two cracks in the dashboard by the passenger air vent. Researched on the internet to see if other Lexus owners had similar issues. To my surprise many owners have this issue and Lexus had offered to replace the entire dashboard if you have cracks or melting of the dashboard. The dealership told me I needed to call corporate to obtain approval for the dashboard replacement. I called corporate office and they did not show the cracked dashboard had been previously repaired and the offer to replace the defective dashboard had expired in October 2017. I asked if they could repair just the cracks like last time and was told that decision is up to the dealership. I called PARK PLACE LEXUS OF PLANO, TX to see if I could still get the dashboard replaced or repaired. Their system showed the crack in the dashboard was repaired in October 2009. The dealership did not correspond to corporate of my previous repair which I have documentation and receipt. After speaking to the service representative and service manager they will not replace the dashboard since it is up to corporate to approve and will not repair the cracks because one of the cracks is in front of the airbag. Bottom line to replace the defective dashboard I will have to pay approximately ~$2,000. I bought a Lexus based on the reputation of a quality vehicle. Had I known it was so cheap that the dashboard would need to be totally replaced in less than 10 years my decision would have been different. I understand vehicle parts wear out and need to be replaced but not a dashboard. This car is always garaged at home and at work and only has 76k miles. A dashboard should not have cracks on a vehicle this soon and definitely not on any quality luxury car. Based on this experience I would strongly recommend others to stay away of a LEXUS and PARK PLACE LEXUS OF PLANO. More
by RX 350 Problem
Employees Worked With
Martin Slattery
July 20, 2018
Love our new Lexus “SCARLET”!!!! (ES 350) Dean McCaskill is a very nice guy to work with in choosing a new car. No high pressure & very helpful in explaining the options. Would recommend Dea Dean McCaskill is a very nice guy to work with in choosing a new car. No high pressure & very helpful in explaining the options. Would recommend Dean for future transactions. More
by New ES 350
Employees Worked With
Shawn Clary, Dean McCaskill
