Park Place Lexus Plano

Personal experience at Lexus of Plano and Salesperson Our experience at Park Place Lexus Plano was excellent from start to finish. Our salesperson was Erin Pettijohn-Puckett. She leased us a beautiful 2 Our experience at Park Place Lexus Plano was excellent from start to finish. Our salesperson was Erin Pettijohn-Puckett. She leased us a beautiful 2019 Lexus RX 350. She was very professional, courteous and knowledgeable in educating us about all aspects of the vehicle, what best suited us both in needs and financing. We would recommend Park Place Lexus, as well as Erin for any future Lexus purchase you might have in mind. You will be totally pleased and satisfied with their service. Michael & Hilda Tolson More

Great Buying Experience! Had a great experience working with Brett for the purchase of a new Lexus UX 250h. Brett contacted me as soon as the car I wanted came in and added o Had a great experience working with Brett for the purchase of a new Lexus UX 250h. Brett contacted me as soon as the car I wanted came in and added on a couple small accessories I liked as well. No hassle, great price, and we were happy with the trade-in values for our old cars too. Honestly haven’t had a better experience buying a new car, EVER. Brett is highly recommended. More

Excellent Buying Experience Excellent buying experience. Dealership is great. Great sales team. Great location. Worked everything from one office. No long waiting to finish finan Excellent buying experience. Dealership is great. Great sales team. Great location. Worked everything from one office. No long waiting to finish finance. Great vehicle selection. More

Excellent Customer Service From the moment I started discussing a deal wth Mr. Felton Jones he provided excellent customer service and he took the time to call me even though I From the moment I started discussing a deal wth Mr. Felton Jones he provided excellent customer service and he took the time to call me even though I lived 4 hours away. Good buying experience. More

Excellent service Moe was a pleasure to work with. My husband and I felt no pressure and couldn’t believe we were actually at a car dealership! We highly recommend Moe Moe was a pleasure to work with. My husband and I felt no pressure and couldn’t believe we were actually at a car dealership! We highly recommend Moe and Park Place Lexus to everyone! More

Excellent Service! I couldn't be happier with my experience dealing with Don Mitchell & Park Place Lexus. Not once, did I ever feel that Don didn't have my best interest I couldn't be happier with my experience dealing with Don Mitchell & Park Place Lexus. Not once, did I ever feel that Don didn't have my best interest too when purchasing my new car. I HIGHLY recommend him to anyone looking for someone to help them feel comfortable when making the important decisions necessary while purchasing their vehicle. I will be sending all my friends & family to deal with him in the future More

True Professionals Park Place Lexus provides the best experience possible when buying a new car. My buying criteria were identified quickly and all expectations exceeded Park Place Lexus provides the best experience possible when buying a new car. My buying criteria were identified quickly and all expectations exceeded. Quick, professional, courteous, friendly are the words that are top of mind when considering my buying experience at Park Place Lexus. More

Refused responsibility for cracked windshield Dropped my 6mth old car 2/4 for a service. At intake, they inspect and document everything - a good practice actually. On collecting my car 2/5, befor Dropped my 6mth old car 2/4 for a service. At intake, they inspect and document everything - a good practice actually. On collecting my car 2/5, before leaving the lot, i see a crack in windshield- right in the line of sight. The service advisor (Brandyn), rude and implied i lied about it being a new crack, and said they never did it. The service manager (Rob), said he disputes it’s their fault, but i should claim on my insurance - and they’d pay my deductible ...(why should i get dinged on my insurance for their negligence..?!). Or, they’d pay half and i should pay half!! Really?? A new windshield is $1800, I’ve purchased 2 SUV’s from them in 2 years - i used to drive Merc for 20+ years, my service advisor kept me coming back, till I couldn’t find MB SUV i liked. Bad PR Park Place Lexus, lose a client for $1800....really? Time to move on, #parkplacelexusplano - way to lose a client. David Strawn the sales guy is a gem, pity his back office crew are not customer focused. More

The best car-buying experience hands down I can’t thank Don enough for such an awesome experience buying my first car!! He really took the time to make sure all my wants/needs were heard and h I can’t thank Don enough for such an awesome experience buying my first car!! He really took the time to make sure all my wants/needs were heard and he went above and beyond during every step of the way!! He was truly one of the most professional care sales associates that I have ever encountered. I would 100% recommend Park Place Lexus and Don’s services. More

Second Time Buyer My recent lease is the second vehicle I have leased from Park Place and more specifically, David Parks. I admit I’m kind of, ok, very picky as to what My recent lease is the second vehicle I have leased from Park Place and more specifically, David Parks. I admit I’m kind of, ok, very picky as to what I drive. Most salespeople try to get me into something so I’ll go away. 😆 I don’t take well to pushy sales tactics either. David has the patience of a saint! I probably drove 5 or 6 cars the first time before I settled on one and he was always willing to let me drive whatever I wanted without showing frustration. I came back the following day and picked up an RX350. Fast forward almost two years later and I was ready for a change. I’m sure David got a few facial tics when he saw my text but once again, he was patient and made sure I was comfortable with my selection. I’m now driving a sexy red ES350 I absolutely love! I’ll see you in 2 1/2 to 3 years for my next Lexus! More