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Park Place Lexus Plano
Plano, TX
3,231 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,231 reviews
May 15, 2019
Brilliant The best car buying experience we have ever had. Brett Stein was the most patient, helpful and understanding sales person we have ever encountered. E The best car buying experience we have ever had. Brett Stein was the most patient, helpful and understanding sales person we have ever encountered. Everyone we met and worked with at Park Place Lexus were the warmest most genuinely friendly people we have met while buying a car. Our experience started with David Hagen in Grapevine who was outstanding in every way but when my wife spotted a car in Plano she could not live without David passed us to Brett without hesitation. Both Park Place Lexus locations are the best. I will never shop for a car anywhere else. Dylan Delphine in the Technology section was super helpful and patient with my wife. More
by 450h Couple
Employees Worked With
Dylan Delphine and the young man in the parts department , Brett Stein
Helpful May 14, 2019
Brett Stein Super helpful and easy process. Literally had the deal done in email and spent 20 minutes in dealership to sign papers. Great experience and highly re Super helpful and easy process. Literally had the deal done in email and spent 20 minutes in dealership to sign papers. Great experience and highly recommended. More
by MC@MC
Employees Worked With
Brett Stein
May 13, 2019
Thank you Greg Ebenholtz Greg is a very helpful Lexus Sales Experience Manager and highly recommend calling him when in the market for a car. He is very thorough and will gui Greg is a very helpful Lexus Sales Experience Manager and highly recommend calling him when in the market for a car. He is very thorough and will guide you through the car leasing/buying process. Thanks Greg!! Best, Jeff More
by jscintx
Employees Worked With
Greg Ebenholtz, Tremayne Standberry
May 13, 2019
Super Great Customer Service Ken Madrid is wonderful knowledgeable gives attention to detail describing vehicles and is very friendly. We highly recommend him when searching for a Ken Madrid is wonderful knowledgeable gives attention to detail describing vehicles and is very friendly. We highly recommend him when searching for a new vehicle. More
by Bookworm
Employees Worked With
Ken Madrid
May 10, 2019
A great buying experience We just purchased a certified Lexus from Park Place Lexus Plano. David Gilmour was great throughout the entire process and even suggested (without bei We just purchased a certified Lexus from Park Place Lexus Plano. David Gilmour was great throughout the entire process and even suggested (without being pushy) Lexus financing at an unbelievable rate which was a full percent less than my credit union. We live our new to us but just like new Rx. More
by Mike m
Employees Worked With
David Gilmour
May 09, 2019
stay away from Park Place Plano SERVICE DEPARTMENT. I purchased a brand new car 2019 ES350 from this dealer in February, one month after, my car got a little dent on the door from driver's side, and I t I purchased a brand new car 2019 ES350 from this dealer in February, one month after, my car got a little dent on the door from driver's side, and I turned my car in to Park Place Lexus service department in Plano for them to take a look, they told me that they would do the job the exactly way as same as manufacture required, and it sounds very nice to me, and I decided to drop my car in this dealer for them to repair. But unfortunately they did NOT do a good paint job at the 1st time, the paint was dull and NOT shinning like the way (White Pearl) it is supposed to be, and they made me have to argue with them for over 2 hours to request them to repaint it, finally they agree to redo the job, but guess what, after 2nd time of the paint job they did , they left a BLACK SPOT underneath the paint, and PLUS when they paint the pinstripes on the car, both side of the pinstripes level are OFF, it is NOT on the same level. When I called in to address the issue, they even refused to take a look and they are NOT willing to take their responsibility for it. The service department manager Brian Martin is very unprofessional saying that they are not doing business with me because I filled in the negative survey from Lexus corporation. What a shame of the unprofessional way he is talking to the customer, especially after I paid Over $40K cash to have just bought brand new car from this dealer. Lexus dealer is supposed to represent and provide high quality of work and satisfactory to the customers, period. But the way park place Plano SERVICE DEPARTMENT represent is a shame for Lexus's reputation. All Lexus fan Fellows, Please DO NOT go to Park Place Plano location Service Department to service your cars, they are NOT able to provide good quality of the work to your car, and it is very pathetic that they are not responsible for the mistake they made afterward, because they do NOT CARE, they say one thing before you drop the car and they do different after your car is dropped, it is very FISHY, UNFORTUNATELY, the customers will be the VICTIM. Stay away from this Park Place Plano Service Department. And go to Dallas Swell Lexus Service Department, they are great, I had 11 years wonderful experience with them on my other Lexus car. P.S. 1st time when I picked up my car, they forgot to put door guard on it, 2nd time when I picked up my car, the paint was dull, and 3rd time when I picked up my car, not only I found the a black spot left underneath the car plus pinstripes are NOT even from both side, but also I found out that in the driver's side back door, they even left few white paint spots on the door panel, and I had to clean it by myself, they even did not clean it up before they delivered the car to the customer. From all these, you can tell that Park Place Plano Service Department do NOT pay any detailed attention to their work, guarantee and deliver good quality and care to the customers. At the end of day, after over $1100 repair fee has been paid to Lexus Park Place Plano and they left my car with a black spot underneath paint and it can not be taken off and Plus they left the pinstripes from Driver's side is OFF from passenger's side. What a joke and shame of the way that Lexus Park Place Plano Lexus Service Department represent. If there is Zero star, I would choose it. More
by Nancy
Employees Worked With
Martin Brian, Michael Dagenhurt
May 07, 2019
Fast and Easy David showed me the GS we wanted. Explained the L Certified benefits and we quickly came to terms. I expected a more drawn out process but David made David showed me the GS we wanted. Explained the L Certified benefits and we quickly came to terms. I expected a more drawn out process but David made it all so easy, and we were out the door with the new car. More
by Bobin TX
Employees Worked With
David Strawn
May 07, 2019
New car The wait for the delivery of the car was longer than I was initially told. However, it was well worth the wait! Andrew set up my blue tooth and explai The wait for the delivery of the car was longer than I was initially told. However, it was well worth the wait! Andrew set up my blue tooth and explained the features of my car. I would never purchase a car from any other dealer but Park Place. Always excellent service and no other car compares to a Lexus! More
by Mtaylor
Employees Worked With
Andrew Kirkland
May 06, 2019
Kelli made car buying fun! Kelli Hansen was so wonderful to deal with! I can't say enough good things about her. She responded very promptly to all my internet inquiries, em Kelli Hansen was so wonderful to deal with! I can't say enough good things about her. She responded very promptly to all my internet inquiries, emails and calls, but without pressure. I had done a lot of research and basically knew what I wanted, but Kelli helped me zero in on the perfect car for me. Then, before I drove my dream car off the lot, she took extra time and measures to program a few things for me so that my drive home would be as safe and trouble free as possible. She didn't waste my time and made the entire experience quick, painless and FUN! Thank you Kelli! Come see us on your next trip to Choctaw..😉! More
by JanD
Employees Worked With
Kelli Hansen
May 04, 2019
Very nice!! Friendly staff and management Robert and his assistant Mark were very helpful in helping me lease my new GX I love this car drives very nicely !! I appreciate his scene of humor an Robert and his assistant Mark were very helpful in helping me lease my new GX I love this car drives very nicely !! I appreciate his scene of humor and both of them very nice friendly all around More
by Mcgoron
Employees Worked With
Robert Gabriel
