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Park Place Lexus Plano
Plano, TX
3,231 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,231 reviews
June 27, 2019
Nice looking dealership but crappy service! I e-mailed my Park Place Lexus of Plano service advisor a detailed description of the service that I wanted to schedule. He told me that he prefers e- I e-mailed my Park Place Lexus of Plano service advisor a detailed description of the service that I wanted to schedule. He told me that he prefers e-mail communications. I explained the service type that I wanted, the date that I wanted to bring my vehicle in for service, the time that I wanted to bring my vehicle in for service, the year, the type of vehicle, the make and model of my vehicle, the mileage on my vehicle, the VIN on my vehicle, my name, my address, my e-mail address and my phone number. Within a hour he responded back with this statement, “When would you like to bring in your vehicle?” This guy never even opened up and read my e-mail. The incompetence at this Lexus dealership has no end. Scan through their reviews on Dealer Rater, Yelp, Google Reviews etc... and see for yourselves. Why doesn’t Lexus Headquarters come in and shake this dealership up and retrain the staff? It’s their brand that is being tarnished here. More
by John C.
Employees Worked With
Service Advisor
Helpful June 26, 2019
Lexus x2! We love our new cars! If you want top notch service, see Douglas B! He is the definition of professionalism and class. Great experience all around. We love our new cars! If you want top notch service, see Douglas B! He is the definition of professionalism and class. Great experience all around. Thank you! More
by CIH
Employees Worked With
Douglas Bazurto
June 24, 2019
First Class Experience! Professional, thorough, and friendly service! James Aberle is First Class and an absolute pleasure to work with. I’ll highly recommend him to other Professional, thorough, and friendly service! James Aberle is First Class and an absolute pleasure to work with. I’ll highly recommend him to others. Thanks James! More
by Bob Safford
Employees Worked With
James Aberle
June 21, 2019
Wonderful Buying Experience Loved my experience of buying an SUV at Park Place. Adam and John were amazing to work with. They listened to my concerns and answered all my questi Loved my experience of buying an SUV at Park Place. Adam and John were amazing to work with. They listened to my concerns and answered all my questions. They made the process simple and no pressure to buy! I will be back and refer other to them! Thank you Adam and John for your help. I love my new SUV! More
by AlisaB
Employees Worked With
John Pak, Adam Remington
June 17, 2019
Great overall expereince From the moment I walked into the dealer until the moment I drove off in my new vehicle, I was treated very warmly and had every single detail in my s From the moment I walked into the dealer until the moment I drove off in my new vehicle, I was treated very warmly and had every single detail in my situation handled with class and the utmost respect for my time. I highly recommend Brett and park place Lexus. More
by NCPierce
Employees Worked With
Patrick Jaccar, Brett Stein, Shawn Clary
June 17, 2019
Great experience! Daniel Moore and Richard Spotts were extremely helpful and provided excellent service from the beginning. This is my 4th Lexus and I would recommend Daniel Moore and Richard Spotts were extremely helpful and provided excellent service from the beginning. This is my 4th Lexus and I would recommend them both without hesitation! More
by Graham
Employees Worked With
Richard Spotts, Daniel Moore
June 15, 2019
Smooth no hassle experience Erin was great to work with, I told her my goals and she helped me stick to them and not compromise on a number of aspects that were important to me Erin was great to work with, I told her my goals and she helped me stick to them and not compromise on a number of aspects that were important to me This made for a great experience and a happy buyer in the end. More
by Mbcarroll01
Employees Worked With
Erin Pettijohn-Puckett
June 12, 2019
15 years-just purchased Lexus #6! Results tell the story. Joel always takes care of me. I will never buy anything other than a Lexus and will only go to Park Place. Results tell the story. Joel always takes care of me. I will never buy anything other than a Lexus and will only go to Park Place. More
by AllGood
Employees Worked With
Joel Pechauer
June 12, 2019
The best experience I’ve ever had They are very professional. Douglas Is very patient and, he offer me very good deal. Thank you for making my first experience with Lexus unforgettable They are very professional. Douglas Is very patient and, he offer me very good deal. Thank you for making my first experience with Lexus unforgettable. More
by farnooshad
Employees Worked With
Douglas Bazurto
June 12, 2019
Quick Hassle Free Experience I needed to purchase a reliable and affordable vehicle quickly and was referred to Park Place from family that have dealt with them in the past. I wor I needed to purchase a reliable and affordable vehicle quickly and was referred to Park Place from family that have dealt with them in the past. I worked with Billy over the phone and online due to being located out of town for the week and he was helpful in getting just the right vehicle for me, sent pictures and started the paperwork with me before I arrived to the dealership the following week, making the final signing as quick and easy as possible. The entire experience was great. More
by Brandon D
Employees Worked With
Billy Clark
