Park Place Lexus Plano

Horrendous service, scratched car front to back. They scratched my car (My Black RCF) front to back with what look to be large push brooms. I know exactly what the car looked like going in because They scratched my car (My Black RCF) front to back with what look to be large push brooms. I know exactly what the car looked like going in because I just spent $250.00 to have every, single, swirl mark removed by a professional detailer which took 4 hrs! I also took photos of the car before I brought it in. I asked about this upon picking the car up and was told that, We don't use brushes on cars sir, only to view my car security camera which recorded (quite clearly) two Park Place Plano employees taking two foot brushes and vigorously scrubbing it. They also found and unplugged my security camera but fortunately for me, not before it caught them scratching my car. The Service manage told me to my face (and my Wife's) that they do not use brushes which is a complete falsehood. BTW I spent 46 dollars in tolls driving the 190 miles to and from the dealer plus 4 hrs of time. Going to have to spend $250.00 to have the swirl marks removed from my car. I will also have to take a razor blade, take down my security camera which had all the settings wiped due to being unplugged for several days. I feel I could have gotten better treatment from a tote the note dealer. A blight on the Lexus brand. Would leave zero stars if I could. Avoid this place at all costs. More

"The dream car buying experience!" Don Mitchell...the ultimate professional while offering you a wonderful car buying experience!!! I recall dreading those long hours at the dealership Don Mitchell...the ultimate professional while offering you a wonderful car buying experience!!! I recall dreading those long hours at the dealership, negotiating back and forth...not with Don! We've purchased two cars from Don. He listens, identifies your needs, and delivers...exactly what we wanted each time! Don took the "dread" out of car buying. In and out...that's my "dream car buying experience"!!! Oh and did I mention he's a genuine great guy? Can't thank you enough for all you've done for us Don! If we could give you 10 stars, we would...you're the BEST!!! More

No pressure sale. Darren Smith helped us. He was very knowledgeable. Took us for a tour. Let us take our time viewing product and test drive. The experience was best we’ve had buying a car. knowledgeable. Took us for a tour. Let us take our time viewing product and test drive. The experience was best we’ve had buying a car. More

7 cars and still happy I have purchased 7 cars from Herb and he is the best I have ever met in the car world. Top notch all the way around! Herb is honest, helpful, frien I have purchased 7 cars from Herb and he is the best I have ever met in the car world. Top notch all the way around! Herb is honest, helpful, friendly, courteous, kind, caring, and knowledgeable! Every person I have referred to him has always felt the same. Tim Mullaney More

Most painless car purchase I've ever had in my life! The epitome of some shady used car dealership experience scared me, however, from the moment my friend and I walked into this Lexus dealership at Park The epitome of some shady used car dealership experience scared me, however, from the moment my friend and I walked into this Lexus dealership at Park Place, we were greeted warmly and immediately assigned to Sean. We told him what we were there for, and he was upfront that they only had 2 on the lot at the moment and not in the color I wanted but suggested we walk outside and take a look at the inventory. We proceeded to do so and I ended up liking something slightly different. Test drove, scared my friend and Sean with my immaculate driving skills, then went on to paperwork which was a breeze. Not one time where I felt pressured with anything, and hospitality was memorable. Overall Sean made it such a great car-buying experience that changed my mindset on how it should always be everywhere! I walked out happy, with a new car and a great deal all thanks to Sean! More

Excellent experience all around from discussion of the model, color, equipment, pricing, options including lease vs one payment lease vs outright purchase. Excellent training on the operation of the vehic model, color, equipment, pricing, options including lease vs one payment lease vs outright purchase. Excellent training on the operation of the vehicle and setups. More

Buying A new Lexus RX 350 Great working with Blake Cooper. He made the experience of buying a new vehicle easy for us. We would definitively recommend Park Place Lexus Plano. Great working with Blake Cooper. He made the experience of buying a new vehicle easy for us. We would definitively recommend Park Place Lexus Plano. More

Quick & easy In-N-Out of luxury car buying if there's one If you're in the market for a Lexus but don't want to go through what's usually a time-consuming and painful car-buying process, come to Park Place an If you're in the market for a Lexus but don't want to go through what's usually a time-consuming and painful car-buying process, come to Park Place and see Ryan Bacsafra. That's what we did and, to our surprise, discovered that we could actually buy a luxury car in record time under 4 hours (for us, that is, we never bought any car that fast before). Thanks to Ryan Bacsafra - our Sales Experience Manager - an American-born filipino who has the understanding and the culture depth of both worlds, my wife was completely disarmed from deploying her notorious haggling kung-fu chop (come built-in in her wonderful Asian root). Most of the time we spent with Ryan was actually for my wife to select the features she wanted for her Lexus. Thank you, Ryan for providing us an effective and pleasant car buying experience at Park Place. More

As good as it gets, Each visit I make at this dealer is pleasant, professional and enjoyable . Quick, efficient and trustworthy service. Everyone you encounter is pleasan Each visit I make at this dealer is pleasant, professional and enjoyable . Quick, efficient and trustworthy service. Everyone you encounter is pleasant and helpful. Sales or service needs? Don’t go anywhere else. Alex Ruvalcaba has been great every time I need service. He is an asset to Park Place and always willing to work with me. Thanks, alex. More