Park Place Lexus Plano

Great service! Don and his team worked hard to meet my demands. Between the three of them, they helped to get what I needed in a timely manner while helping us keep Don and his team worked hard to meet my demands. Between the three of them, they helped to get what I needed in a timely manner while helping us keep our time in the dealership to a minimum. I would highly recommend Don to any of my friends and family. More

Don was amazing! He is a no nonsense guy and doesn’t try to talk you into things. He listens and offers options! Loves it try to talk you into things. He listens and offers options! Loves it More

Don is first class in every aspect of service!!! Don Mitchell is excellent at client service and knowledge of his product. He makes the buying experience enjoyable and easy. I highly recommend him as Don Mitchell is excellent at client service and knowledge of his product. He makes the buying experience enjoyable and easy. I highly recommend him as he customizes the buying experience to the customers needs. More

Don Mitchell was very helpful in tracking down the vehicle we wanted at a fair price. The process was very pleasant from start to finish. vehicle we wanted at a fair price. The process was very pleasant from start to finish. More

I can not say enough good things about this experience with Nick and Rodney! This was my first time leading and the provided the best customer service by far from any dealership and any establishment anyw with Nick and Rodney! This was my first time leading and the provided the best customer service by far from any dealership and any establishment anywhere! They were very personable and understanding to my concerns they never pressured me or manipulated me with deals to get me to sign. Rodney was an absolute joy. So very nice so patient and worked with me and explained each step. Responded back quickly to all written communication and calls! He was a true light and truly an asset at park place Lexus I would always want to buy and refer people to this dealership for these two individuals. Nick is a rockstar and held my hand the whole way! No matter how many Wu I had he went above and beyond and truly cared more about me being happy and at peace with my decision as opposed to making a sale. I am so glad I got my IS 300 from here and got to experience the quality of service I was able to receive. Any one that asks abd anyone looking for a car I will send them to this dynamic duo! Nick and Rodney I could go on and on this experience was truly the best and if I could give a 100 star rating I would they deserve more than 5 or 10! Thank you both. From Spenser More

Big dealer with lots of inventory. But not so many options to choose from. If you need to build your vehicle, it is most likely that you’ll end up buying one that is short of the options you’re lookin options to choose from. If you need to build your vehicle, it is most likely that you’ll end up buying one that is short of the options you’re looking for or pay money for some options that you do not need. More

Amazing Service with the most excellent courtesy Carl, the representative that saw me through the purchase, is very knowledgeable, customer oriented and has the ability to bond a new relationship. Lo Carl, the representative that saw me through the purchase, is very knowledgeable, customer oriented and has the ability to bond a new relationship. Loving the car so much. In a short moment thought me the basics and detailed workings of this machine. More

Horrendous service, scratched car front to back. They scratched my car (My Black RCF) front to back with what look to be large push brooms. I know exactly what the car looked like going in because They scratched my car (My Black RCF) front to back with what look to be large push brooms. I know exactly what the car looked like going in because I just spent $250.00 to have every, single, swirl mark removed by a professional detailer which took 4 hrs! I also took photos of the car before I brought it in. I asked about this upon picking the car up and was told that, We don't use brushes on cars sir, only to view my car security camera which recorded (quite clearly) two Park Place Plano employees taking two foot brushes and vigorously scrubbing it. They also found and unplugged my security camera but fortunately for me, not before it caught them scratching my car. The Service manage told me to my face (and my Wife's) that they do not use brushes which is a complete falsehood. BTW I spent 46 dollars in tolls driving the 190 miles to and from the dealer plus 4 hrs of time. Going to have to spend $250.00 to have the swirl marks removed from my car. I will also have to take a razor blade, take down my security camera which had all the settings wiped due to being unplugged for several days. I feel I could have gotten better treatment from a tote the note dealer. A blight on the Lexus brand. Would leave zero stars if I could. Avoid this place at all costs. More

"The dream car buying experience!" Don Mitchell...the ultimate professional while offering you a wonderful car buying experience!!! I recall dreading those long hours at the dealership Don Mitchell...the ultimate professional while offering you a wonderful car buying experience!!! I recall dreading those long hours at the dealership, negotiating back and forth...not with Don! We've purchased two cars from Don. He listens, identifies your needs, and delivers...exactly what we wanted each time! Don took the "dread" out of car buying. In and out...that's my "dream car buying experience"!!! Oh and did I mention he's a genuine great guy? Can't thank you enough for all you've done for us Don! If we could give you 10 stars, we would...you're the BEST!!! More

7 cars and still happy I have purchased 7 cars from Herb and he is the best I have ever met in the car world. Top notch all the way around! Herb is honest, helpful, frien I have purchased 7 cars from Herb and he is the best I have ever met in the car world. Top notch all the way around! Herb is honest, helpful, friendly, courteous, kind, caring, and knowledgeable! Every person I have referred to him has always felt the same. Tim Mullaney More