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Park Place Lexus Plano
Plano, TX
3,239 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,239 reviews
June 12, 2020
He delivered the best deal! Very honest and great customer service. I totally recommend Herb for your next purchase with Lexus. Another happy customer. Mrs.Moreno Díaz customer service. I totally recommend Herb for your next purchase with Lexus. Another happy customer. Mrs.Moreno Díaz More
by Nelly
Employees Worked With
Herb Simonsen
June 11, 2020
Not sure what to think. I thought the world of this place for many years, have been very loyal and bought many cars from them. Sales is good but my issue is with service. I bought a used car for the firs for many years, have been very loyal and bought many cars from them. Sales is good but my issue is with service. I bought a used car for the first time since it was a third car and was told it was a fantastic deal. It was great for a few months then my son started driving it. I don’t use all the features but he does and he noticed the cruise control wasn’t working. We asked them to check it out at the next service. They then gave the car back saying the cruise was working as it should. I got back and my son checked and again it has the same problem. I was told to take it in again so I did. Then after a day I was told that it had the wrong bumper and logo and so the radar cruise control wouldn’t work with it. Ummmm...then WHY was I told it was “working as it should”?? Not only this but I found out the car had many third party parts put in that I was not told about. I took the risk of buying a used one so I could have swallowed that but having the service department lie to me that it worked as it should is what really alarmed me. The service department manager was quite gruff with me when I wanted an answer and basically laughed in my face when I said that kind of thing is a safety concern. I talked to the owner too. He was nice enough on the phone but when I told him that I never got a proper response about why I was lied to. He did get the service manager to call me back and he proceeded to just say they were really busy and they must have just mistakenly said that. That’s their response?? I’m sure the owner just told him to tell me something to back off. I didn’t bother to pursue it but honestly I think that was very crappy, irresponsible and dangerous. I can never trust them again. They should have shown way more concern for such a big mistake Instead of basically shoo-ing me away. Very disappointing for such a large company. More
by Nd365
Employees Worked With
Naseem Mushtaq
June 10, 2020
Dean was exceptional in Customer Service. He went above and beyond to help us during our visit. We were particularly upset about the Assistant Service Manager Rolland Ismert who was very rude and slightly and beyond to help us during our visit. We were particularly upset about the Assistant Service Manager Rolland Ismert who was very rude and slightly disrespectful for our service appointment. We expressed our disappointment to Dean for the less than expected customer service we received from Rolland Ismert. Dean McCaskill accommodate us as far as coming early to pick up the car. He went above and beyond to explain to me some details about the car which I was not aware of since I have the car for 1 year now. We were so upset by Mr Rolland Ismert bad customer service that we were considering moving to a different company. Fortunately, Dean exceptional Customer Service make us rethink our decision. I would highly recommend him as Sales representative. More
by yemi_ym
Employees Worked With
Dean McCaskill
June 08, 2020
Lexus 2020 I purchased my Lexus 2020 on 30 May 2020 and Viktor was my salesman. This is my first purchase of a Lexus vehicle and Viktor was very knowledgeable o I purchased my Lexus 2020 on 30 May 2020 and Viktor was my salesman. This is my first purchase of a Lexus vehicle and Viktor was very knowledgeable on my vehicle. Viktor is a great salesman who was not pushy and answered all my and my wife's questions. I would recommend Viktor to anyone who wants to purchase a Lexus. More
by jkilseng
Employees Worked With
Viktor Koleychik
June 08, 2020
Great experience buying my new ES We bought a new Lexus ES350 on June 4. Darren Smith was the salesman. It was my first Lexus and the experience was great. He was not pushy and treated We bought a new Lexus ES350 on June 4. Darren Smith was the salesman. It was my first Lexus and the experience was great. He was not pushy and treated us in a very professional manner. He answered all my questions and took care of everything we needed. The car looked perfect when we picked it up. We have already recommended him to a friend and I'm sure they will have the same good experience we did. I would recommend him to anyone. More
by Aliles
Employees Worked With
Darren Smith
June 07, 2020
My husband and I purchased our first Lexus vehicle (RX 350) and Kenny was so helpful in getting us acclimated with the vehicle. He walked us through the operation of it as well as found us a better financ 350) and Kenny was so helpful in getting us acclimated with the vehicle. He walked us through the operation of it as well as found us a better financial source. From the beginning he made us feel that he was concerned about our needs and cared that we found a car that would best fit that need. More
by norma.dixon
Employees Worked With
Norma, Kenny Adekoya
June 07, 2020
Best dealership in the Dallas/Ft. Worth area! I recently purchased my second Lexus at Park Place Lexus Plano. They are the absolutely best dealership I have been to! I have had the pleasure of wor I recently purchased my second Lexus at Park Place Lexus Plano. They are the absolutely best dealership I have been to! I have had the pleasure of working with sales manager Jason Huber both times! He is extremely down to earth,personable,understanding,patient and will work to put you in the right vehicle at the best price. He answered any and every question I had, which I had a lot of questions! I would highly recommend everyone to Park Place Lexus Plano!!! They treat you like family! Be sure to ask for Jason Huber,he will treat you right!!! More
by Gsr2dds
Employees Worked With
Jason Huber, Patrick Jaccar
June 05, 2020
Herb has always been great. I have known him since 2001. I always bring friends and family to the dealership and always work with herb. No doubt he is the best in business. I always bring friends and family to the dealership and always work with herb. No doubt he is the best in business. More
by Ali Chadhar
Employees Worked With
Herb Simonsen
June 02, 2020
Billy is very accommodating.Will refer another person for Billy.I like that their is an unlimited mileage for the car that I got and free maintenance for 2 years. Billy.I like that their is an unlimited mileage for the car that I got and free maintenance for 2 years. More
by ncua2546
Employees Worked With
Billy Clark
