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Park Place Lexus Plano
Plano, TX
3,239 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,239 reviews
August 04, 2020
Very professional and responsive. Made for an easy transaction experience. I would go back for future car needs for me or my family and ask for Viktor. transaction experience. I would go back for future car needs for me or my family and ask for Viktor. More
by Bryanpechersky
Employees Worked With
Viktor Koleychik
August 04, 2020
Awesome dealer great leasing experience. Best ever súper simple Sergio was great. Rey help full and very patient because I have questions to ask Thanks !! súper simple Sergio was great. Rey help full and very patient because I have questions to ask Thanks !! More
by Mario
Employees Worked With
Sergio caballero was my sales experience manager, Patrick Jaccar
July 29, 2020
I am a return customer. Great service!! Easy process and I am so happy with my Lexus. Kelli was a great contact and helped me all the way through the purchase. I love Park Place! I am so happy with my Lexus. Kelli was a great contact and helped me all the way through the purchase. I love Park Place! More
by Bkennedy828
Employees Worked With
Kelli Hansen
July 29, 2020
From start to finish, Dean was friendly and professional! He made the entire car buying process so easy and was a pleasure to work with. He even came in on his day off to make sure we were taken care of the He made the entire car buying process so easy and was a pleasure to work with. He even came in on his day off to make sure we were taken care of the right way! More
by Renee Lunsford
Employees Worked With
Dean McCaskill
July 29, 2020
Dean was fantastic enjoyed dealing with him so many text messages and calls and he would calmly work with me. He even picked me up from the car rental company. I had a very pleasant experience and would rec messages and calls and he would calmly work with me. He even picked me up from the car rental company. I had a very pleasant experience and would recommend him to my friends. VA More
by VAnand
Employees Worked With
Dean McCaskill
July 25, 2020
Excellent customer service. Our sales consultant (Viktor) handled everything for us. No sales managers, no financial consultants to haggle with. We’ll be back for next new car. Be sure and ask for Viktor handled everything for us. No sales managers, no financial consultants to haggle with. We’ll be back for next new car. Be sure and ask for Viktor More
by Lexusfolks
Employees Worked With
Viktor Koleychik
July 21, 2020
I thought my Houston Lexus dealer was the best car buying and maintenance experience I had ever enjoyed. Then, when what I wanted to buy was not available in Houston, I was forced to reach out to other deale and maintenance experience I had ever enjoyed. Then, when what I wanted to buy was not available in Houston, I was forced to reach out to other dealers in Texas and got a quick quote from Park Place Lexus. Dean McCaskill sent me information, pictures, and a great quote. He set up a pre trade meeting and got the car ready so we could drive up and do the deal and drive back to Houston in a day. He excelled in all efforts and succeeded in getting all of our wish list rapidly completed. This in itself is far above the norm even at a Lexus dealership but what takes this to 5 star is just how calm, nice, attentive and professional Dean was to a couple he had never met. I could not ask for a better experience buying a car. More
by jlumsden737
Employees Worked With
Dean McCaskill
July 18, 2020
Excellent Service, Nice and Friendly Dealers and employees. It was a nice experience buying my SUVRX 350 at this location also was and easy closing employees. It was a nice experience buying my SUVRX 350 at this location also was and easy closing More
by Flores.sergiom
Employees Worked With
Erin Pettijohn-Puckett, Shawn Clary
July 16, 2020
1st time at dealership and I was very pleased with experience. Keith Adkins helped me right away. I came to look at a particular vehicle, wasn’t there to view, and Kenneth showed me one similar to it experience. Keith Adkins helped me right away. I came to look at a particular vehicle, wasn’t there to view, and Kenneth showed me one similar to it that wasn’t yet listed. He made sure I was able to see the car I initially came to view. I decided on the car he showed me. Color , price and features was better option. Thanks. More
by Wylie
Employees Worked With
Kenneth Adkins
July 15, 2020
***UPDATE***Following up from my review below, I was ***UPDATE*** Following up from my review below, I was contacted directly by the dealership whom specifically referenced this review. We worked ***UPDATE*** Following up from my review below, I was contacted directly by the dealership whom specifically referenced this review. We worked through a fair and equitable solution whereby it was acknowledged that alignment of the safety systems camera should have been performed in conjunction with the windshield replacement. While it took this review platform to generate action from the dealership, I have been made whole. *** I purchased a pre-owned vehicle from Park Place Lexus in late March. The process and transaction went very smoothly and I felt that they were extremely transparent, going so far as to provide their full reconditioning report and internal invoice. In my case, this included a full windshield replacement. During my early ownership, I had an issue with the lane departure and collision system activating needlessly. I took the vehicle to Acura and was advised that the vehicle was equipped with an aftermarket windshield and that as part of the replacement work instructions, the safety camera is to be calibrated by an authorized Acura dealership. I contacted Park Place to advise that it appeared that they (or their glass vendor) had missed this step. This is where my entire experience with Park Place went south. First I was told by my sales consultant that the vehicle was sold “as is” and he even forwarded me the document in the deal where I agreed to this. I concurred with him, citing however, that I did so under the assumption that they would have completed their reconditioning fully and not skipped steps or taken short cuts. I was then directed to Chris Collins, Pre-Owned Sales Director, who said “Didn’t your salesman call you to tell you that you signed the as-is document?” I advised that he texted me and provided the details of the text. Chris stated “The document you signed clearly states you are accepting the car as is in the condition at that very moment.” I advised that I fully understood that, however, was doing so with the belief that a reputable organization such as Park Place wouldn’t cut corners, particularly with vehicle safety equipment. Chris sat in silence. I asked if they would be doing anything about this, and I was once again reminded of the document I signed. I am shocked at the attitude and complete lack of respect for their customers and the safety of those customers. More
by ProsperDad
Employees Worked With
Chris Collins
