Park Place Lexus Plano

First class service all the way. I understand a little about how car dealerships work, but my only "complaint" is that I wish a Lexus dealership wouldn;t offer a revided price after I declined the dent zo about how car dealerships work, but my only "complaint" is that I wish a Lexus dealership wouldn;t offer a revided price after I declined the dent zone. The reduced price actually worked, since I bought it, but I wouldn;t have liked it if I bought it for full price and later found out that all I had to do to get it at half cost was to say no. I thought a Lexus dealership might be above that "tactic". But everything else was truly first class and would be proud to recommend. More

We had been to 18 different dealerships, 9 different vehicles, and at least 25 different salespersons looking for the right one. Pat Vannozzi was the first salesperson who knew more about the car we we vehicles, and at least 25 different salespersons looking for the right one. Pat Vannozzi was the first salesperson who knew more about the car we were interested in than I did (I do my research). He spent a LOT of time with us. (He only sounded like a car salesman a couple of times) We liked him, the dealership, and the Certified Pre-Owned Lexus HS 250h Hybrid...we made a deal on the first trip, and that is VERY unusual for us. When we returned to pick up the vehicle, Pat spent an hour going over every detail about our CPO Lexus. We bought a car and found a friend! We also had a great experience with Chad Voss in financing. The experience was smooth, unhurried, and we got a great rate. Absolutely no pressure, great salesman, great people, great dealership, great experience! More

My wife and I want to thank Mr. Anish Rajput for making our RX 350 purchase a pleasant experience. This is our second Lexus purchase from Park Place Lexus in 9 years. Just as the first one, then with a d our RX 350 purchase a pleasant experience. This is our second Lexus purchase from Park Place Lexus in 9 years. Just as the first one, then with a different sales consultant, we were pleasantly satisfied by the ways Mr. Rajput treated us with his professionalism until the last minute we drove the car from the dealer’s service lot. During the many email exchanges (I preferred email negotiations) in particular since we were out of state, his prompt returns with the reliable information to my inquiries were most helpful and trustworthy. When we drove to the Park Place on Saturday, the paper work was already half done and his calm demeanor immediately earned our confidence. After the paper work when he took us to the new car, his patient explanation and demonstration on the new features of the car were very helpful. He even went to my previous Lexus purchase record to find out the color code of the paintbrush and ordered one for me because I needed one to touch up for my old Lexus. And I received it in just two days via UPS. We will heartily recommend Mr. Rajput to our friends, and we commend Park Place for his outstanding professionalism, through which the negotiation and delivery were quick and pleasant. More

This is the second car I've purchased from Brian. As long as he's working for Park Place, I'll always be a customer. He always makes me feel welcome and informed. My experience with the finance depart long as he's working for Park Place, I'll always be a customer. He always makes me feel welcome and informed. My experience with the finance department wasn't quite as impressive but nonetheless, they got the job done. The finance manager missed a page in my contract so I had to return to the dealer to sign (since it was rejected by Lexus Financial). Due to the delay, my account was debited for the payment on the car I had just traded in two weeks prior. When I came back to sign and asked Kendall, the finance manager about it, he actually said it was my fault for not going online to cancel the payment...which I did...and said that Lexus would send me a check. That's it. No apology or offer to help correct the mistake. I know it will work itself out but thanks for the lack of concern, Kendall. Brian is still my hero and I'll come back for my next car as long as he's there. More

I have always owned a BMW. In fact, the last time I bought a car was in 2004. I had never driven a Lexus much less understood the difference between models. I just knew that it was time to make a bought a car was in 2004. I had never driven a Lexus much less understood the difference between models. I just knew that it was time to make a change and I was determined not to get another BMW. I was looking for was a pre-owned, one owner, well priced car with some type of warranty to support the purchase. Jeff understood my needs and then introduced me to Lexus based on my description of what I wanted. We test drove cars and he explained the difference in models and knew all the important features of the cars. In addition, we established a rapport that resulted in a level of trust. It was important to me to feel good about the individual that I would make this decision with and I could not have been more lucky than to have Jeff as my representative. Each step of the buying process was enjoyable and done with great integrity and focus on meeting my goals. The trust in knowing that I was being delivered a quality car that had passed the Lexus standards and the competitive rates for financing, just made my decision easy. It was a turn key experience, as I also traded my very old BMW as part of the deal. I feel comfortable in stating that I am looking forward to being a Lexus owner for a lifetime and equally important, look forward to the service experience at the Park Place Dealership in Plano. Thanks for turning my anxiety about the car buying process into a very enjoyable experience. Sincerely, Marc Miller More

This is my second purchase with Park Place Lexus in Plano. This recent purchase was BY FAR the best car buying experience I have had. Joel was very professional, efficient, and fun. Yes, I said, "f Plano. This recent purchase was BY FAR the best car buying experience I have had. Joel was very professional, efficient, and fun. Yes, I said, "fun!" We discussed my needs over the phone, he found the car that met those needs, set up an appointment that was convenient with my schedule, and had the car prepped and ready when I got there. All paperwork was ready when I arrived and the Financing piece was painless as well. While that was happening, Judy was synching my phone with the car. She explained all aspects of the vehicle to me - highlighting new functionality that my previous vehicle didn't have. Priceless. The best part was the respect for my time - this entire team's efficiency was superb! This dealership definitely conducts its business in a customer-centric manner which I sincerely appreciate and highly recommend. More

This is the second time we've purchased from Park Place Lexus and as good as the first experience was, this was even better. Everyone from the receptionist to the service department was pleasant, courteou Lexus and as good as the first experience was, this was even better. Everyone from the receptionist to the service department was pleasant, courteous and made us feel genuinely welcome. Our salesperson, Blaze Akingbolagun was knowledgeable, helpful and fun. I highly recommend Park Place Lexus and Blaze for your next purchase...I know we wouldn't think of going anywhere else. More

Kelli was very personable,interactive with our issues and clowning around and focused on our getting the best deal. I had found the Lexus RX 350 I wanted at what I found to be the best price out there. Ke clowning around and focused on our getting the best deal. I had found the Lexus RX 350 I wanted at what I found to be the best price out there. Kelli and the dealership was very honest to tell me that the price had been further reduced by the time I got there. I have never had a service department take the time to go over all the features of the car as does this dealership. I was very impressed by all the courtesy my wife and I received. More

I would definitely recommend this dealership to others (actually I already have!). I have never experienced anything like this. "Uncle Herb" went above and beyond his duties to see my deal through to th (actually I already have!). I have never experienced anything like this. "Uncle Herb" went above and beyond his duties to see my deal through to the end. Kai, you are awesome (thanks for listening to my husband "babble" about LSU). I'm a Park Place customer for life, YOU WILL SEE ME AGAIN! More

This purchase of our new Lexus RXI350 was the best experience we have ever had; and, we have purchased many new cars. Shay Crathers was the epitome of knowledge, courtesy, professionalism, helpfuln experience we have ever had; and, we have purchased many new cars. Shay Crathers was the epitome of knowledge, courtesy, professionalism, helpfulness, kindness, and all one could for in making us feel at ease and very special. We didn't ask a question that she couldn't answer, and she wouldn't have answered a question had she not known the answer. She dealt with us fairly and straight. Shay made us feel that we'd been friends for years, and we totally trusted her and her opinion. I told her that we'd never buy a new car again from anyone else, and I meant that sincerely. She gave us our very first wonderful experience in car buying, and we know that she is there for us to answer questions at any time. I must also say that every facet of the Park Place experience was superior. We are delighted to be new members of the Park Place Lexus family, and, equally delighted to have Shay on our side. Lynn & Jerry Laney More