Park Place Lexus Plano

Bought 4 cars from this dealershipCame in for 15k Bought 4 cars from this dealership Came in for 15k service, informed service advisor that I saw a nail in one of the tires. He assures me that techni Bought 4 cars from this dealership Came in for 15k service, informed service advisor that I saw a nail in one of the tires. He assures me that technician did not see any nails, so I ask him to check again. He calls me back, saying no nails, tech checked twice! I come to pick up my car, which was supposed to go through their famous MULTIPLE POINTS INSPECTION as part of the 15k service. What do I see? NAILS  in not one, but 2 tires, which they supposedly checked twice, and did not find any. Not sure whether it's mechanic/technician or service advisor who was informed about the problem and assured me it's not there because "they checked multiple times" but either way, unprofessional, unreliable on so many levels. Really disappointed,  it used to be wonderful service, you'd think that having 4 cars purchased & serviced at that dealership would mean something, but apparently not. Will be exploring my options elsewhere for future service. Worst of all, no one even apologized or acknowledged their mistake More

Nick Jimenez is friendly/professional and the car purchasing experience was made a breeze. Will definitely recommend him to F&F. Park Place lexus has always been my top choice of lexus dealership i purchasing experience was made a breeze. Will definitely recommend him to F&F. Park Place lexus has always been my top choice of lexus dealership in the dfw area. More

My experience was not one that leads to a recommendation. January 25th I visited the dealership to order a 2021 RX 350. Went through what I wanted and the salesman (Trace) said no problem I will get it ent January 25th I visited the dealership to order a 2021 RX 350. Went through what I wanted and the salesman (Trace) said no problem I will get it entered after I leave $1000 deposit. Since I needed the car by end of May I thought these guys were going to do right by me. After 2.5 months without a word from the dealership I decided to visit them and find out where the process was. I found out the process was in the same place it was on 1/25. They claimed they entered the order but now it wasn't there. So they said they would have their sales manager (Patrick Jaccar) start the search process for cars closely matching my wants and should be able to get one pretty quickly, sales manager does this all the time they said and is an expert. OK, not what I wanted to hear but I wanted the car and gave them 2 more weeks, during which no communication from them was received. So I called them up and said refund my deposit, which took almost a month to get credited back to my credit card. The next day I went to Sewell Lexus of Dallas and 15 minutes after sitting down with Jacob Poteet I had an excellent match to the RX I wanted and a time frame for getting it. Originally June 14th but due to a covid out break at a supplier the factory was shut down for two weeks. I get my car delivered to my house on June 30th. I will never again darken the door of Park Place Lexus Plano since they essentially had me loan them $1000 for 5 months while they did nothing to order a car for me or search for matches from to be built inventory. Needless to say I was very surprised by their actions but Sewell Lexus lived up to expectations 100%. They now have a customer for life. We had bout a ES 330 from them in 2006 and should have just returned to them in the first place. Lesson learned, you want the best service, go to Sewell. I sure will from now on. More

Superb service from Nicholas Jimenez; He was very professional and open to listening to my need. He assist in finding the right choice for me, the ES 350. professional and open to listening to my need. He assist in finding the right choice for me, the ES 350. More