Park Place Lexus Plano

Toward the end of September, I stopped by the new Park Place Lexus dealership in Plano to both look at their inventory and explore the possibility of trading for a new vehicle. Even though we owned a rel Place Lexus dealership in Plano to both look at their inventory and explore the possibility of trading for a new vehicle. Even though we owned a relatively new luxury car, my wife was not pleased with the overall comfort and the cabin noise was excessive. Once entering the dealership, I was greeted by Richard Spotts, sales associate, and he asked how he could be of assistance. After briefly describing the situation to him and telling him of the vehicle of interest, he identified two meeting the specifications we requested, and I scheduled a time for him to meet with me and my wife the next day. Since we had identified cabin noise and comfort as two concerns with the vehicle we owned at the time, he asked my wife to take an extended test drive on a variety of road surfaces without the audio system being turned on. He explained the features of the car and once we returned, my wife was highly complimentary of both the comfort and quietness. We then sat down to discuss the next steps. In less than an hour, we had reached agreement on the trade-in and purchase prices. Since the vehicle we purchased was not onsite, we scheduled the pick-up at a later time. When the vehicle arrived and was prepped, Richard spent almost two hours with my wife and me explaining the features of the car in detail and walked her through the operational processes. He is an extremely patient teacher and makes the customer feel at ease. We left the dealership feeling very good about the car chosen and the Park Place experience. While at the dealership, Richard introduced us to Tyler Hall, our service advisor, and Kendall Richards was a pleasure to work with as well. Richard has made a follow-up call since the transaction and has been insistent that we contact him with any questions whatsoever. Mr. Spotts was a pleasure to work with throughout, and I would highly recommend him to anyone considering the purchase of a Lexus. More

Purchased the car sight unseen, had a great experience. Excellent customer service, attentive to needs and honorable. Would be happy to purchase from Mark again or to recommend him to a friend. Excellent customer service, attentive to needs and honorable. Would be happy to purchase from Mark again or to recommend him to a friend. More

I would very strongly recommend Park Place Lexus. Roger Burton was my Sales Consultant and he was very professional, knowledgeable, and attentive to detail. I have purchased several cars over the years Burton was my Sales Consultant and he was very professional, knowledgeable, and attentive to detail. I have purchased several cars over the years, and Park Place Lexus is the best dealership I have dealt with ..... More

Overall my experience with Park Place Lexus and in particular Anish Rajput has been excellent. I never felt pressured or rushed into making any decisions and all of my questions and concerns were pro particular Anish Rajput has been excellent. I never felt pressured or rushed into making any decisions and all of my questions and concerns were promptly addressed with genuine kindness. I was surprised several times throughout the entire process (sales/finance/service) which has proven to be much more pleasant than my previous experiences at other dealerships. I look forward to working with the Park Place Lexus team in the future and I definitely recommend them to my family and friends. More

I have to admit, Park Place Lexus made buying a car an enjoyable experience rather than the torture I am use to. Greg was excellant to work with and he followed through on every issue just as he said he w enjoyable experience rather than the torture I am use to. Greg was excellant to work with and he followed through on every issue just as he said he would. Great place to do business. More

Park Place Lexus is the best dealership in the Metroplex. This is my third LS sedan purchased there over the last 19 years. Lexus vehicles are superb quality, and I especially love the recent design changes. This is my third LS sedan purchased there over the last 19 years. Lexus vehicles are superb quality, and I especially love the recent design changes. Service is always exemplary. All other dealerships fall short when compared with Park Place Lexus' level of service. More

I had no intention of buying /leasing a lexus yesterday. Ty was extremely disarming and made wonderful attempts to make a positive connection with me without the over selling cheesyness. Ty was great Ty was extremely disarming and made wonderful attempts to make a positive connection with me without the over selling cheesyness. Ty was great More

It just keeps getting better and better. I just purchased my 6th Lexus from Park Place, and Mr. Spotts is one of the best new car salesperson I have worked with over the years. He is courteous, knowledgeable my 6th Lexus from Park Place, and Mr. Spotts is one of the best new car salesperson I have worked with over the years. He is courteous, knowledgeable, efficient, an excellent communicator, and an all around gentleman. He made shopping and purchasing at Park Place a truly rewarding experience. More

Michael was very professional and answered the questions I had. He got me the best deal on my trade-in. I was very pleased with my experience at Park Place. It was by far the easiest buy I've ever experienc I had. He got me the best deal on my trade-in. I was very pleased with my experience at Park Place. It was by far the easiest buy I've ever experienced! Thanks Michael! More

Pat was wonderful to work with. He returned my voice mails promptly and set an appointment that worked well with my scheduled. He was very patient with all my questions. He was very knowledgable about mails promptly and set an appointment that worked well with my scheduled. He was very patient with all my questions. He was very knowledgable about the car and helped set the options to my liking once the purchased was completed. He recommended service personal for the future as place their contact cards in the oweners book. Remember me of the other perks a Lexus owner receives, cash washes, free parking at Ranger Games, etc. Overall, the best car purchasing experience. Chad and Nicole, in Finance, were both efficent and pleasant to work with. Because the ES330 was an older model, they had to presue several areas in order to secure financing. I really appreciate there time and effort. More