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Park Place Lexus Plano
Plano, TX
3,239 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 30, 2021
I had an absolute great time leasing a car here. I called them and the receptionist hooked me up with Blake. He was very nice, listened to my requirements when other dealerships would completely ignore them, them and the receptionist hooked me up with Blake. He was very nice, listened to my requirements when other dealerships would completely ignore them, and gave me the price I wanted without any sort of haggling. Did I mention we did this all over the phone via text? All I had to do was show up to the dealership, esign some paperwork, and had the keys in my hands in under 30 minutes. Blake made the process so easy and quick. I will be back and work with him again. More
by fancynancyd
Employees Worked With
Blake Cooper
July 23, 2021
My husband and I walked into the Lexus dealership to explore different vehicle options for myself, as I have just moved to Dallas. From the very beginning we were met with excellent customer service at explore different vehicle options for myself, as I have just moved to Dallas. From the very beginning we were met with excellent customer service at the front desk; however, what exceeded every expectation that we had was the service we received from Viktor Koleychik! Being newly weds, a decision to collaboratively buy a new car looks very different than buying one independently. Viktor, being the incredible human that he is, provided us with time, no pressure and full transparency to ensure that we were able to make a sound decision. This was our first stop when we went car exploring, and we're happy to say that any other visits to dealerships were cancelled from our daily planner once we saw how wonderfully we were treated. Thank you, again, Viktor! We love our new baby! More
by Sarosh Bhojani
Employees Worked With
Viktor Koleychik
July 20, 2021
From the moment we arrived we were treated like family by Victor. He was knowledgeable, helpful and friendly. Victor went above and beyond to make us comfortable with the entire process. We got an incredible Victor. He was knowledgeable, helpful and friendly. Victor went above and beyond to make us comfortable with the entire process. We got an incredible vehicle at an incredible price and had an amazing experience doing it. More
by Jv87u2
Employees Worked With
Viktor Koleychik
July 08, 2021
Nick Jimenez is friendly/professional and the car purchasing experience was made a breeze. Will definitely recommend him to F&F. Park Place lexus has always been my top choice of lexus dealership i purchasing experience was made a breeze. Will definitely recommend him to F&F. Park Place lexus has always been my top choice of lexus dealership in the dfw area. More
by Sean
Employees Worked With
Nick Jimenez
July 05, 2021
My experience was not one that leads to a recommendation. January 25th I visited the dealership to order a 2021 RX 350. Went through what I wanted and the salesman (Trace) said no problem I will get it ent January 25th I visited the dealership to order a 2021 RX 350. Went through what I wanted and the salesman (Trace) said no problem I will get it entered after I leave $1000 deposit. Since I needed the car by end of May I thought these guys were going to do right by me. After 2.5 months without a word from the dealership I decided to visit them and find out where the process was. I found out the process was in the same place it was on 1/25. They claimed they entered the order but now it wasn't there. So they said they would have their sales manager (Patrick Jaccar) start the search process for cars closely matching my wants and should be able to get one pretty quickly, sales manager does this all the time they said and is an expert. OK, not what I wanted to hear but I wanted the car and gave them 2 more weeks, during which no communication from them was received. So I called them up and said refund my deposit, which took almost a month to get credited back to my credit card. The next day I went to Sewell Lexus of Dallas and 15 minutes after sitting down with Jacob Poteet I had an excellent match to the RX I wanted and a time frame for getting it. Originally June 14th but due to a covid out break at a supplier the factory was shut down for two weeks. I get my car delivered to my house on June 30th. I will never again darken the door of Park Place Lexus Plano since they essentially had me loan them $1000 for 5 months while they did nothing to order a car for me or search for matches from to be built inventory. Needless to say I was very surprised by their actions but Sewell Lexus lived up to expectations 100%. They now have a customer for life. We had bout a ES 330 from them in 2006 and should have just returned to them in the first place. Lesson learned, you want the best service, go to Sewell. I sure will from now on. More
by Tomldtx
Employees Worked With
Patrick Jaccar, Trace Edwards
July 01, 2021
Superb service from Nicholas Jimenez; He was very professional and open to listening to my need. He assist in finding the right choice for me, the ES 350. professional and open to listening to my need. He assist in finding the right choice for me, the ES 350. More
by WRNOLEN
Employees Worked With
Nick Jimenez
June 26, 2021
We bought our new Lexus last week from Nick Jimenez and we had an excellent experience. Nick was very knowledgeable and helpful. Would definitely recommend him! we had an excellent experience. Nick was very knowledgeable and helpful. Would definitely recommend him! More
by Garry Grier
Employees Worked With
Nick Jimenez
June 19, 2021
I have recently purchased Lexus RXL 350 and have worked I have recently purchased Lexus RXL 350 and have worked with Nick Jimenez. Nick is very knowledgeable and helpful in explaining the all the availa I have recently purchased Lexus RXL 350 and have worked with Nick Jimenez. Nick is very knowledgeable and helpful in explaining the all the available features and he is very patient and detailed. It was a great customer experience. More
by DJ
Employees Worked With
Nick Jimenez
June 11, 2021
I just got my new Lexus today and worked with Nick Jimenez. I would definitely say that the whole experience was great and Nick did a great job and did everything to make that time easy and worthwhile Jimenez. I would definitely say that the whole experience was great and Nick did a great job and did everything to make that time easy and worthwhile. I would certainly suggest anyone I know to work with Nick and Plano Lexus if they are in the of honest, effort, and quality. I really appreciate all the effort and going above and beyond to make this a great experience. Additionally, a gentleman named Dean was also integral to getting things done. Extremely helpful and friendly and knowledgeable. More
by natealfers
Employees Worked With
Dean, Nick Jimenez
June 09, 2021
I purchased 2020 preowned vehicle and I love it. Jolly was really great at making sure I got into the vehicle I wanted and the process went fast. was really great at making sure I got into the vehicle I wanted and the process went fast. More
by Aussie
Employees Worked With
Jolly George
