Park Place Lexus Plano

Wonderful Experience! I have been a very satisfied Cadillac owner for 25 years with what I thought was the best dealership in the DFW Metroplex until May 3rd, when I purcha I have been a very satisfied Cadillac owner for 25 years with what I thought was the best dealership in the DFW Metroplex until May 3rd, when I purchased a Park Place Lexus. What a tremendous experience it has been! After my CTS was totaled, I started researching cars through Consumers Report and decided to test drive a 2014 CTS and a Lexus ES 350 with my previous dealership. The ES won hands down and was less expensive than the CTS. Getting a comparison quote from Park Place was a very good decision. From the gracious young receptionists, to Nicole Roshto (financial services manager), to Chelsea Fluegel (tech specialist), and to Don Mitchell (sales consultant), I received exemplary service. Park Place is a truly customer friendly dealership. Don Mitchell was very professional, knowledgeable, detailed oriented, honest, patient and not high pressured. Don exudes integrity, kindness and trustworthiness. After agreeing to a purchase price over the phone, the next day Don had added one item to a package at no cost to me that the other dealer had in their package. He also offered to drive to the leasing company so that I might return my rental car and provide a loaner to me until my Lexus was available. This was service beyond anything I had ever experienced! Buying my ES from Don was like buying a car from a close trusted friend. He made me feel as though I was one of his most important clients, as I am sure others have had the same feeling. When I walked into Park Place I was there to comparison shop, when I left I knew I was going to buy my Lexus from Don and Park Place. My sincere thanks to Park Place Lexus and Don Mitchell for the kindness shown to me and excellent service extended to me. More

Excellent Experience I purchased a 2014 Lexus ES350 from Anthony Grant in December 2013. The overall experience was terrific. I don't purchase a new vehicle very often a I purchased a 2014 Lexus ES350 from Anthony Grant in December 2013. The overall experience was terrific. I don't purchase a new vehicle very often as I buy them and keep them, typically for 8+ years, so for me, it's a big event. Anthony was great to work with, knowledgeable, detail oriented and honest. He followed up with me for months until the time was right for me to purchase. Post sale has been very good and I'm taking advantage of the free car washes pretty frequently. Initial service experience at 5K miles was smooth. I really enjoy the customer waiting area, top notch and easy to work from. Thanks to Anthony & the entire Park Place Lexus staff! Phil Kirschner Frisco, TX More

Kelli Hansen Kelli made the car buying experience very easy and hassel free. She went above and beyond to make this an easy and stress free transaction. A+ exper Kelli made the car buying experience very easy and hassel free. She went above and beyond to make this an easy and stress free transaction. A+ experience and will purchase from her again in the future! More

Very kind and responsible I was looking for the new car and visited Lexus. After a test-drive and some discussions, I decided to buy the car. David was very nice during and af I was looking for the new car and visited Lexus. After a test-drive and some discussions, I decided to buy the car. David was very nice during and after the discussions even with email follow-ups. I was very satisfied, how he was very helpful with understanding an idea of buying new car and options that Lexus have. During the entire purchase experiences, I felt like I was very well take care by David B. and Lexus. Again, I felt like I was being a royal customer from Lexus and I highly recommend anyone to purchase a car from Lexus, especially from David B. Thank you, More

God-sent: Kelli Hansen!!!! Kelli was such a blessing to this single mom with two boys. I went in to the Lexus dealership and told her what I could afford and my budget. I also t Kelli was such a blessing to this single mom with two boys. I went in to the Lexus dealership and told her what I could afford and my budget. I also told her that I could not go over that budget. She went to work and found me exactly what I needed. A reliable 2009 RX350. She worked with my budget and I believed God and God came through as always!!! Kelli not just sold me a car, but I was able to trust her with what I was needing and asking for. She did not make me feel ignorant. This is my first car to purchase by myself, but not my first Lexus. The reason I came back was the quality of service that Lexus offers you. As a single mom with not family in the area, I need this especially when it comes to the safety of my family. Thank you Kelli!!! If you are looking for a vehicle for you or your family, please call Kelli Hansen at Park Place Lexus. She is all about you and your Family!!! More

Will always buy from Park Place Plano I am on my 4th Lexus from Park Place Plano. The experience of buying/leasing a new car from them is hands down 5 star. Everything they do here is in e I am on my 4th Lexus from Park Place Plano. The experience of buying/leasing a new car from them is hands down 5 star. Everything they do here is in excellence and you can expect nothing less. Not only do I love driving a Lexus, but the customer care that comes with it is outstanding. I definitely recommend this dealership and I love my sales guys! More

Our first luxury vehicle!! Our family has received a Lexus car bonus from Nerium and were both very excited and very intimidated in moving forward with making the purchase of an Our family has received a Lexus car bonus from Nerium and were both very excited and very intimidated in moving forward with making the purchase of an expensive vehicle. Tony was fabulous in helping us feel very at home at Park Place along with making the process of trading in our vehicle and purchasing our RX seamless. He listened and understood how my car bonus worked with my company and went above and beyond to accommodate the regulations that we were to follow. I now give one of Tonys cards to anyone I know of that is looking to purchase a vehicle, and I will definitely be using him again when we upgrade! More

Loving Lexus This is my third Lexus purchase and it only reinforced why I keep coming back. The cars have all been outstanding but it doesn't stop there. The servi This is my third Lexus purchase and it only reinforced why I keep coming back. The cars have all been outstanding but it doesn't stop there. The service both on the front end (purchase of car from John Pak at Park Place Lexus) and my previous experience with service on the back end of the sale (at Park Place and Sewell) make the entire Lexus ownership experience second to none. John Pak is very knowledgable about the vehicles, worked to give us the best possible deal and very efficiently facilitated the entire purchase and delivery process. He kept in touch with me about the status of my car's arrival from Japan and other matters related to the car's purchase. His assistant Gabriel Delgado was also great to work with, always prompt in answering my questions and doing an outstanding (over an hour) review of the cars operating and technology systems the day we picked up the car. The technology support staff were also very helpful when I called them about some of the features after I had the car at home. I really appreciate Lexus commitment to excellence and Park Place's outstanding service. More

A wonderful experience! I have now purchased two vehicles with Brian Safianow, and both experiences were wonderful. One of the main reasons I came back to Park Place a secon I have now purchased two vehicles with Brian Safianow, and both experiences were wonderful. One of the main reasons I came back to Park Place a second time was Brian, who handled the entire sale from beginning to end with ease. He not only knows the Lexus brand insdie and out, but he is able to tell you everything you need to know as a buyer. He dealt with me fairly and honestly with both of my trade-ins, and made the transaction worth the 300-mile drive up from San Antonio. He has continued to follow up with me after the purchase, to make sure that everything was OK - that has NEVER happened with any other car dealer I've worked with over the past 30 years. Brian is one of the best assets to Park Place, and I personally cannot think of even going to another dealership or salesperson. I highly recommend him to anyone contemplating the purchase of a Lexus vehicle (and I have already done that!), and the Park Place Lexus dealership is simply the best buying experience you could ever have. Brian is the best of the best! More

after the sale support I took delivery of my 2014 Lexus ES350 over a month ago. I had 18 inch wheels installed but did not realize that the ride would be stiffer. I took t I took delivery of my 2014 Lexus ES350 over a month ago. I had 18 inch wheels installed but did not realize that the ride would be stiffer. I took the car back a month later, and had it re inspected without finding anything wrong with the car'. Low profile tires are going to provide a stiffer ride. I talked to KC about my problem. He had 17 inch tires put on at no cost to me. My car was washed as well. I was also provided a new Es350 while my car was being serviced. That's what I call excellent after the sale service. More