Park Place Lexus Plano

Long Distance 2015 RX350 Purchase - Excellent Experience A huge thank you to Park Place Lexus in Plano, Texas for making my car buying experience the BEST I HAVE EVER HAD!! A special thanks to Stephen Wedde A huge thank you to Park Place Lexus in Plano, Texas for making my car buying experience the BEST I HAVE EVER HAD!! A special thanks to Stephen Wedderburn, our salesman for being so easy to work with via phone and email and giving us a ‘spot on price’ without the need to us to ‘haggle’. Thanks to Tristan, Stephen’s assistant, for picking us up at the airport and going over all the details about my new 2015 RX350 while driving to the dealership and making sure my ‘technology’ was set up in the car and ready for our drive home. Everyone we encountered at this dealership was professional and went the extra mile for us. We appreciate the 'excellent experience'. Thanks again!! More

Don Mitchell was great to work with! Park Place Lexus Plano made our car buying experience a great one! They were all very attentive and made us feel special. Our sales person, Don Mitc Park Place Lexus Plano made our car buying experience a great one! They were all very attentive and made us feel special. Our sales person, Don Mitchell, was very knowledgeable on their vehicles and helped us through the whole process. The dealership showroom is incredible and the service area is truly state of the art! More

Superb, personalized service. Attentive group of guys. Professional but yet personable. Best used car experience ever. Will be buying my next new vehicle at Park Place Lexus Plano! Attentive group of guys. Professional but yet personable. Best used car experience ever. Will be buying my next new vehicle at Park Place Lexus Plano! More

"Car Buying Made Simple with Excellent Customer Service" My fiance and I had one of the best sales experience with Mike Ruscoe. He was very knowledgeable and supportive throughout the whole process. Mike d My fiance and I had one of the best sales experience with Mike Ruscoe. He was very knowledgeable and supportive throughout the whole process. Mike did anything and everything to make us feel comfortable and a part of the Park Place family even before we closed the deal. It was truly the best car buying experience I have ever had to date. We are most grateful for the after support we have received from Mike in the form of follow up calls and emails to thank us for our business and offer assistance. I appreciate all Park Place Plano has done and I tip my hat to Mike for his excellent service. More

Best buying experience We had the best car buying experience with Don Mitchell. Don gave us the space we need in order to decide what we need and always there to provide us We had the best car buying experience with Don Mitchell. Don gave us the space we need in order to decide what we need and always there to provide us answers when we need it. If you are looking for somebody that will understand your needs and not being too pushy, then look for Don Mitchell. Thanks a lot for the experience, Don. More

Great job Michael Redd~! Michael Redd at Park Place Lexus Plano was fantastic to work with. He was easy-going, knowledgeable and fun. If he didn't have the answer to somethi Michael Redd at Park Place Lexus Plano was fantastic to work with. He was easy-going, knowledgeable and fun. If he didn't have the answer to something - he would find out and give me a call right back. I have already referred him to friends. We love our car and the service we received from Michael. More

What Took Me So Long to Become a Lexus Owner? Thanks to my husband's determination to purchase a top luxury vehicle for me, and also thanks to a friend who has owned several Lexus products, I am n Thanks to my husband's determination to purchase a top luxury vehicle for me, and also thanks to a friend who has owned several Lexus products, I am now driving a pristine 2012 Lexus RX350. I got it in the color I wanted, inside and out! Herb Simonsen just happened to answer our call one Saturday morning, had the car ready for us to take a test drive, and once we knew it was meant for us, the entire purchasing process was smooth and professional. I am so pleased with the style, comfort, and extras of the RX350 and look forward to many happy miles! More

My needs and wants for my Lexus were all taken care of I went in to Park Place Plano knowing what I wanted. A specific CT200 f sport with certain features that I had to have. Right from the front door it w I went in to Park Place Plano knowing what I wanted. A specific CT200 f sport with certain features that I had to have. Right from the front door it was good vibes and a great experience. Dealership looks like something from the future, sales people weren't pushy, and an awesome car selection. Adam made sure everything I wanted and needed was taken care of, as well as multiple other employees of Park Place Lexus. More

Promises made during sale aren't kept after they have your $ I bought a car at a Park Place dealership and now they refuse to give me the "Park Place Preferred" benefits I was promised. I bought a Mercedes at P I bought a car at a Park Place dealership and now they refuse to give me the "Park Place Preferred" benefits I was promised. I bought a Mercedes at Park Place Grapevine. Part of the Park Place sales pitch is that the customer gets access to "Park Place Preferred" membership at ANY Park Place dealership. One of those perks is complimentary car washes. I used the benefit for almost two years (once, maybe twice a month) after buying the car and never had any problems. Now, they're telling me that I'm not eligible for the car wash because I don't service my vehicle at a Park Place dealer. The salesperson, the materials I received when I bought the car, NOR their website lists "using a Park Place dealer for service" as a requirement to be included in "Park Place Preferred" program. I talked to several sales people, all of them said this wasn't Park Place's policy so I continued to try and figure out why I was being denied service under "Park Place Preferred" membership. Ultimately, the Service Manager at Park Place Plano refused to uphold their company's promise saying it IS company policy and I should drive to Grapevine (over 30 miles away) if I want to get my car washed. I get my car serviced at Ewing Mercedes (which is not a Park Place dealer) because it's 25 miles CLOSER than any other Park Place Mercedes dealer. It's insane for them to want me to drive 30 miles to get my car serviced (when I can drive 5) just so I can be included in a program they promised me when I bought the car. On top of all this, I pre-purchased 3 services when I bought the car, which obviously was at a Park Place dealer. So even under their own misrepresented rules, I paid Park Place for service and STILL don't get what they promised me when I bought the car. More

Great I had a great experience with Sean. He was specific with me and didn't lead me on. The whole experience was great and I truly appreciated it. I had a great experience with Sean. He was specific with me and didn't lead me on. The whole experience was great and I truly appreciated it. More