Park Place Lexus Plano | Page 204

love my new RCF. This was my second time to purchase a Lexus through Park Place . I absolutely love my new hot rod and have had so many compliments. Brian Safianow was This was my second time to purchase a Lexus through Park Place . I absolutely love my new hot rod and have had so many compliments. Brian Safianow was great! More

Addressed problem to satisfaction One of the ways to tell someone who's there for the long run and cares about the customers' complete satisfaction is how they handle situations when s One of the ways to tell someone who's there for the long run and cares about the customers' complete satisfaction is how they handle situations when something goes wrong. My car was in for service and the workshop accidentally chipped some paint on the hood of the car. Initially, I did not have a good experience discussing this with the service manager, but the GM Chris Brenner did all he could to correct the situation. The damage was repaired to my satisfaction and warranted. I was provided a loaner car for the duration of the repair. I would like to change my one star experience to four stars. Would've rated it five stars if there was no incident at all and I was saved from the trouble, but it's more or less five stars with the excellent follow-up service. Many thanks to Chris/Park Place. More

EXCELLENT Mr Tom Peacock was great and overall experience was great. I have bought many other vehicles from other dealers and thought i had an ok experience wi Mr Tom Peacock was great and overall experience was great. I have bought many other vehicles from other dealers and thought i had an ok experience with them...but this was so easy and no pressure whatsover i didnt feel the buying experience "grind". I will definitely buy and recommend from Mr Peacock and Park Place on future vehicles... More

The Best experience with a new Lease My lease was not due to expire until the end of the year. Brian took the time to keep looking at incentives to try and get me out of my lease early a My lease was not due to expire until the end of the year. Brian took the time to keep looking at incentives to try and get me out of my lease early and into a new one. He took the time to sit and go over all the options and was very informative in the process. He took the time to show us different color options and we finally found the right one. Not only did Brian make the experience painless, he continually kept us informed of the process of the car arriving when promised. He had everything so organized and put together that the experience was better than shoe shopping. I would highly recommend looking for a car through Brian Safianow!. More

A very enjoyable car purchase We have been long time service customers at Park Place Lexus Plano, but this was our first car purchase from the dealership. From the minute we met J We have been long time service customers at Park Place Lexus Plano, but this was our first car purchase from the dealership. From the minute we met Jerry in the used car lot until we drove off in our new car, we couldn't have asked for a better car buying experience than what Jerry delivered. He was the perfect combination of helpful, respectful, friendly, and courteous. Even though we didn't come to terms after our initial visit with Jerry, he continued to work on our behalf. Two days later he called to let us know our offer was accepted, and we were thrilled to purchase the car from him. Jerry embodies what we look for in a salesperson (trustworthy and honest), and we will continue working with him on any car buying needs in the future. More

Awesome car buying experience at Park Place Lexus with Herb! I have purchased 2012 Acura MDX at Park Place Lexus Plano on March 25th 2015. I am very glad to have worked with Herb Simonsen in Pre-owned Car Sales. I have purchased 2012 Acura MDX at Park Place Lexus Plano on March 25th 2015. I am very glad to have worked with Herb Simonsen in Pre-owned Car Sales. It was an enjoyable experience from the moment I first met Herb in the Park Place Lexus to when he finally walked-thru all the features of the car and handed over the vehicle keys. It took about 3 hours from start to finish with a trade-in. Herb was very relaxed, quite attentive and always had positive response to my requests for a better deal. I am happy with the discount that he got me for a car which is on the lot for only little over a week and also for the best possible trade-in value. No typical car sales tactics or pressure! It was a refreshing welcome change in car buying experience for the first time. It was a great pleasure doing business with Herb and Park Place Lexus a great place where excellence in customer experience is the driving force. I'd highly recommend Herb and Park Place Lexus for my friends. More

LOVE LOVE LOVE MY CAR!! This is the 3rd Lexus I have owned and each one has gotten better! I recently purchased the IS350C. I had the pleasure of working with Brian Safiano This is the 3rd Lexus I have owned and each one has gotten better! I recently purchased the IS350C. I had the pleasure of working with Brian Safianow. He was very attentive - literally spent the entire afternoon test driving new and pre-owned vehicles that fit my criteria. And what I really appreciated was that he was concerned about what was in my best interest.....and literally encouraged me toward a less expensive option because it was a better deal and made more sense for me. Then he gave me his cell number and told me if I had questions to call him or text him and we actually finalized some of the details on SUNDAY via phone. He definitely went the extra mile and made me feel important and valued. I would most definitely work with him on my next purchase! Thank you Brian - as I told you after it was said and done, as a single female, a car purchase can be a stressful process and you made it so easy. You rock! More