Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Park Place Lexus Plano
Plano, TX
3,238 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 3,238 reviews
April 28, 2015
Love Park Place Lexus I really enjoyed this car buying experience. The dealership is beautiful. Jimmy Bryan, my salesmen, was so helpful and took his time to ensure that my I really enjoyed this car buying experience. The dealership is beautiful. Jimmy Bryan, my salesmen, was so helpful and took his time to ensure that my vehicle preferences were set before I left. More
by bhito
Employees Worked With
Jimmy Bryan
April 27, 2015
custom new car ordered was not what was delivered I'm a female who had a terrible experience trying to custom order an RC350. After ordering Jan 31 and waiting until 4/23 (5 days late), the car prepp I'm a female who had a terrible experience trying to custom order an RC350. After ordering Jan 31 and waiting until 4/23 (5 days late), the car prepped and ready for me was not the model I had ordered. It was close but it was not the AWD I wanted. Somehow, according to the Sales Manager, a real 'honest' fluke-like mistake happened and a Colorado dealer snatched my car and sold it to a man there. In trying to find me a similar car, there was a call to another dealer and there was going to be a second call to arrange a trade between the dealerships to get something close to what I specified (with another 3 - 4 week wait). So if dealers have to call the each other and arrange for cars to be shipped/traded to different locations, then how did my car get sidetracked to CO? I believe someone at Park Place Plano thought that I, a female, would not check the order details and wouldn't realize I was not getting what I paid a deposit to get. I am very disappointed in the Sales customer service. When ordering a new car from Park Place, be sure to check all the details when the car arrives to be sure it is the car you ordered. I personally think females must be very diligent to not be taken advantage of by the dealership. More
by Kayemb
Employees Worked With
David Broadbent, Patrick Jaccar
April 27, 2015
The best car shopping experience ever Mr. Zane Sommer is a true professional. His wonderful service exceeded my expectation and was very impressive. I enjoyed whole process and had my best Mr. Zane Sommer is a true professional. His wonderful service exceeded my expectation and was very impressive. I enjoyed whole process and had my best car shopping experience ever. More
by jin350
Employees Worked With
Zane Sommer
April 24, 2015
Excellent Customer Service Being in Service Industry myself the most important thing to me is providing customers with an excellent service and building a long term relationship Being in Service Industry myself the most important thing to me is providing customers with an excellent service and building a long term relationship with them. Michael Ruscoe knows and understands this. I bought 2015 RX350 F Sport for my wife as a surprise gift on her birthday and Michael made sure the whole transaction was quick and easy. I will definitely come back to him to purchase another vehicle in future. More
by Ridethebest
Employees Worked With
Michael Ruscoe
April 23, 2015
I love my IS250 and Brian Safianow is the best!!!!!!!!!! I owned my Lexus ES 300 for 19 years so obviously I hate change and dreaded the experience. Brian Safianow was recommended to me by Brian Greninger (w I owned my Lexus ES 300 for 19 years so obviously I hate change and dreaded the experience. Brian Safianow was recommended to me by Brian Greninger (who bought 2 Lexus's from Brian) and Cavan Dierckman (who used to work at Park Place Lexus). Before I even came in I spoke with Brian and he made me feel so at ease immediately. I thought I would purchase a Lexus 350 as it would be more like what I had driven for 19 years but as soon as I drove the IS250 I fell in love. Brian was so cool as he could feel my excitement and was so encouraging as he had owned IS250's in the past. He was like a best friend and just wanted me to be happy. I just can't say enough about Brian as he was so wonderful. I bought M.J. (my IS250) the next day. He did all the work for me!! Plus we were there late but he made me feel so fabulous and showed me all about the car. Also his follow up is amazing. Park Place is so lucky to have him. I recommend him so highly as he really is the best!!!!!!!!! More
by Owner of M.J.
Employees Worked With
Brian Safianow
April 21, 2015
Great salesperson Tom was my salesperson and he did a great job communicating with me online trough email. He made the purchase simple and easy! He was able to reserve Tom was my salesperson and he did a great job communicating with me online trough email. He made the purchase simple and easy! He was able to reserve the vehicle for me and fulfil all my requests. More
by Jackwu865
April 21, 2015
Dealership and Salesperson Exceeded all Expectations After visiting another local Lexus dealership looking for a similar vehicle, I was hesitant to continue looking at Lexus due to my negative experience After visiting another local Lexus dealership looking for a similar vehicle, I was hesitant to continue looking at Lexus due to my negative experience. Nevertheless, I took a chance and visited Park Place. Upon entering the sales floor, I was promptly greeted by Zane in a friendly and professional manner. He asked questions to understand what I was looking for and then proceeded to make the deal happen. I have to say that this was one of the best car buying experiences that I've had. This was largely due to Zane who was knowledgable and friendly. Rather than seem like a typical car salesman, he was more of an advocate to assist in the car buying experience. In addition, the sales manager was friendly and helpful in the process. Park Place and Zane exceeded expectations!! More
by Jonlynch78
Employees Worked With
Zane Sommer
April 21, 2015
Thanks park place plano! Park place plano has definately proven themselves I will never go anywhere else. They get deals done quickly and with no hassle. thanks park place pla Park place plano has definately proven themselves I will never go anywhere else. They get deals done quickly and with no hassle. thanks park place plano! I wanted to give a special thanks to Zane sommer he literally made this the best experience from the beginning he made me feel like I could get whatever I wanted regardless of any questions I had in my mind and he put me in exactly what I wanted. Thanks again Zane! More
by Carlyg
Employees Worked With
Zane Sommer
April 20, 2015
Zane Sommer at Lexus is AMAZING!!! I went to the dealership knowing exactly what I wanted to look at. As soon as I walked in I found Zane Sommer! He is by far the best car salesman that I went to the dealership knowing exactly what I wanted to look at. As soon as I walked in I found Zane Sommer! He is by far the best car salesman that I've ever worked with. I hate when you have annoying salesman who are pushy and try to sell you everything you don't need or want but not him. He was very polite and listened to exactly what I wanted. I told him I wanted to look at the NX and the RX. He showed me both and explained the difference. I also told him what was looking for the car to have and what I didn't care about. Rather than trying to upsell me on a bunch of crap I didn't want he told me exactly what package would fit best for what I told him I was looking for. He asked great questions to help me narrow down my options. He suggested an interior color which I hadn't thought about before and I fell in love with it! I explained to him that I would be ready in a couple weeks to purchase it. After I left he sent me an email with the figures we discussed and then I asked him to run some other calculations for me and he immediately sent them over to me. I then told him the exact date I wanted to pick it up and he immediately ordered my new NX and kept me updated on its arrival. He even gave me his personal cell phone. The night before I went to pick it up I asked him if we could make a couple last minute changes and without question he got it taken care of. The day I picked it up he had not only my car ready but the paperwork ready as well. He truly made this the best experience! My car was way better than I had ever imagined and I didn't have to deal with anyone else, no finance people or anything, he took care of it all. I must add that his coworker Tremayne did my trade in appraisal and he definitely hooked me up. All around the people there are great and such a pleasure doing business with them. Go see Zane at Lexus because he will treat you the way everyone hopes to be treated when they are buying a new car! More
by Tyra.stg11
Employees Worked With
Zane Sommer
April 19, 2015
Great dealership experience with Zane I had a great experience at Park Place. The service was friendly and straight-forward. Zane Sommer was very accommodating throughout the entire car bu I had a great experience at Park Place. The service was friendly and straight-forward. Zane Sommer was very accommodating throughout the entire car buying process. I will definitely buy my next Lexus here with Zane again, and I highly recommend him to my family and friends if they ever need a new car. More
by tranhaix
Employees Worked With
Zane Sommer
