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Park Place Lexus Plano
Plano, TX
3,239 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 06, 2021
From beginning to end, the Park Place buying experience was a pleasure. Dean McCaskill and each member of the staff we interacted with was courteous, friendly, and helpful. was a pleasure. Dean McCaskill and each member of the staff we interacted with was courteous, friendly, and helpful. More
by mail
Employees Worked With
Dean McCaskill
December 06, 2021
We purchased our first Lexus ES350 in August 2021. Dean McCaskill was our salesperson. He made the purchasing experience so easy and stress free. He is very knowledgeable about the product he is selling. W McCaskill was our salesperson. He made the purchasing experience so easy and stress free. He is very knowledgeable about the product he is selling. We have had no problems with our purchase. The tech department was great helping me understand all our new features. Love my Lexus. More
by karen.husby
Employees Worked With
Dean McCaskill
December 06, 2021
Dean McCaskill is a very professional salesperson! He has extensive knowledge about Lexus products, takes the time to listen to the customer and then puts his talents to work, finding them the vehicle th has extensive knowledge about Lexus products, takes the time to listen to the customer and then puts his talents to work, finding them the vehicle that meets - and even surpasses - their needs and wants. His genuine concern for providing excellent customer service shows in all of his dealings. I highly recommend Dean for a positive purchasing experience. More
by Sally Stein
Employees Worked With
Dean McCaskill
December 04, 2021
I recently brought my Lexus RX300 in for service and my service coordinator Rachel worked with me. Rachel is outstanding and very professional. She took care my service needs quickly and efficiently. I wou service coordinator Rachel worked with me. Rachel is outstanding and very professional. She took care my service needs quickly and efficiently. I would recommend Rachel and Lexus Plano. More
by dfishman1969
Employees Worked With
Service/ Rachil Ellison
November 17, 2021
It was a great experience, the dealer was very helpful in every thing, he took his time explaining everything I needed to know about the vehicle and helped setting up navigation, that helped a lot. Thanks ag every thing, he took his time explaining everything I needed to know about the vehicle and helped setting up navigation, that helped a lot. Thanks again for everything. More
by Dora-valderas
Employees Worked With
Tony Acosta, Dean McCaskill
November 13, 2021
Don't bother unless you can personally be there, or maybe not... I attempted to purchase a vehicle at this dealership only to be told by sales associate Kenneth Adkins that unless I was physically there, I not... I attempted to purchase a vehicle at this dealership only to be told by sales associate Kenneth Adkins that unless I was physically there, I could not make the purchase. With all the dealerships offering online purchasing, I found this very odd. I had no problem putting down a deposit and completing the purchase but was adamantly told that due to "inventory shortage", all buyers must be present - no exceptions - and unless I could be there, there was no point in going any further. While trying to clear my schedule, and arrange a flight, the vehicle I wanted was sold, but oddly not picked up. I later received an email from the sales manager, Shawn Clary with a message of "You can now complete your purchase 100% online at parkplace.com." Really? It's a total disconnect and was a complete waste of time. I reached out to Shawn Clary to discuss my experience before writing this review. He never responded. That, to me, speaks volumes about this dealership. More
by KF
Employees Worked With
Kenneth Adkins, Shawn Clary
November 11, 2021
My husband and I purchased a 2020 Lexus RX and Jolly couldn’t have been more helpful. He was super patient and very detailed. I had been wanting this car for YEARS and it was just never the right time o couldn’t have been more helpful. He was super patient and very detailed. I had been wanting this car for YEARS and it was just never the right time or the right seller. Jolly made sure we got the best deal! He has even checked on us numerous times after our purchase which makes us feel even better about our choice. He wasn’t pushy like most salesman but yet he was more concerned with making sure we would be happy with our new “mommy car”. If you shop with Lexus at Plano be SURE to ask for Mr.Jolly! More
by tonnerica4019
Employees Worked With
Jolly George
November 07, 2021
THANK YOU JOLLY GEORGE !! This guy worked hard to help us as we were on an abbreviated time schedule. He was super responsive, upfront and honest. We buy vehicles regularly. (Usually 1-2 per year). This w us as we were on an abbreviated time schedule. He was super responsive, upfront and honest. We buy vehicles regularly. (Usually 1-2 per year). This was by far the best buying experience we've ever had. Will definitely be back to Park Place. ~ JD and Nicole Kincaid More
by JD and Nic
Employees Worked With
Jolly George
