Park Place Lexus Plano

Sergio helped us with our SUV purchase with complete understanding of our needs, immense patience, and great respect. He handled all paperwork, negotiations, and even activated our new NTTA tag without understanding of our needs, immense patience, and great respect. He handled all paperwork, negotiations, and even activated our new NTTA tag without us doing the running around. Overall, a great experience with Park Place Lexus Plano. More

They are simply the best. Service, sales, questions you name it. Have used them for a long time and have always been pleased. Would refer them to anyone Service, sales, questions you name it. Have used them for a long time and have always been pleased. Would refer them to anyone More

Brendan was my salesman, such a gentleman. Very knowledgeable and professional. I would definitely tell others of my experience Very knowledgeable and professional. I would definitely tell others of my experience More

Very responsive! I actually enjoyed the process, which is rare when buying a car. My salesman, Kenneth Adkins, was helpful but not pushy and they found the car I want I actually enjoyed the process, which is rare when buying a car. My salesman, Kenneth Adkins, was helpful but not pushy and they found the car I wanted in a matter of days. I would definitely recommend them. More

Excellent experience & customer service! Herb was wonderful with providing help & assistance with my vehicle purchase! Herb was wonderful with providing help & assistance with my vehicle purchase! More

My mother and I had a wonderful experience working with Jolly George. He went above and beyond our expectations. He helped my mother to get the car she wanted even with some extensive limits on our end. Jo Jolly George. He went above and beyond our expectations. He helped my mother to get the car she wanted even with some extensive limits on our end. Jolly was kind and thoughtful. Exceptional service! More

They are on the Chase website but bait and switch you to use their own lending in order to make a couple of bucks......xxxx use their own lending in order to make a couple of bucks......xxxx More

All I have to say is the name JOLLY! !! Ask for him!!! You don't be disappointed. If you love someone that is relatable, honest, reliable, stands on his promise and delivers first class s !! Ask for him!!! You don't be disappointed. If you love someone that is relatable, honest, reliable, stands on his promise and delivers first class service you will enjoy working with him. More

We own a new 2019 Lexus NX purchased new for my wife. We had an excellent purchase experience as well as service experience afterwards until last year. We received extensive hail damage and elected to We had an excellent purchase experience as well as service experience afterwards until last year. We received extensive hail damage and elected to have our repairs done at the dealership through Park Place Body Werks at the end of December 2023. I was assured by my adviser, Adam Perry, that he would contact Toyota Financial for approval of repairs so that our extended warranty for body damage would be approved for reimbursement. By the time I discovered this was never done as promised, it was too late to receive reimbursement costing me $1,000 out of pocket. I contacted the dealership asking to speak with the General Manager twice only to be forwarded to a voicemail where I left my contact information never to receive a return call. I never expressed being angry or upset and only mentioned wanting to have a conversation about a resolution leading to a new purchase. I later discovered that the dealership had changed ownership. This would have never happened with the prior ownership. I was told by a previous employee that many customers have been dissatisfied since the ownership change. I do not know about other customers, but I certainly am extremely disappointed and dissatisfied to the extent that I will no longer be visiting this dealership for future business. It has taken me this long to make a decision and post a review because I do not take making a negative review lightly. Hopefully things have gotten better in the past 6-7 months. More

I was very pleased with my salesperson, Jolly George, He was very professional and attentive. His sole purpose on my visit was to provide me with the car I wanted. He paid attention to EVERY detail. His exu was very professional and attentive. His sole purpose on my visit was to provide me with the car I wanted. He paid attention to EVERY detail. His exuberant personality is contagious! Everyone needs a “Jolly” in their lives to assist with a car purchase! Thank you so much!! More