Park Place Lexus Plano

Excellent Experience Last week I was in the market for a new vehicle and after doing some research I decided on the 2015 Lexus RC 350 Sport. Originally, I went to Sewell L Last week I was in the market for a new vehicle and after doing some research I decided on the 2015 Lexus RC 350 Sport. Originally, I went to Sewell Lexus in downtown Dallas, but after a negative experience there, and after speaking to Bill Lang at Park Place Lexus in Plano, I decided to purchase from him. Not only was Bill able to give me the best pricing compared to Sewell, he was also able to get me the EXACT car I wanted (special color, upgraded rims, and window tints) for a VERY reasonable price. Not only did Bill helped ensure that the process was a great experience, he was also very personable...I think we spent more time "shooting the breeze" than we did with the actual transaction. I would HIGHLY recommend Park Place Lexus in Plano...especially if Bill is involved. On top of the excellent service I received, Bill was also very helpful in decided on additional warranty options. I'm not usually the one who purchases the additional warranties but Lexus now has a warranty that covers rims, tires, windshields, and dent removal. Bill was very thorough in explaining how the warranty works to me. As I stated, I am not the type of person to buy these normally, but I sure am glad I did. I purchased the car on Saturday 8/8 and while driving to show my brother my car I ran over a pothole and noticed that my car was not driving as smoothly as before. The next day, Monday, I called and spoke to Richard Johnson in the service department. He asked me to bring the car in to have it looked at. Richard was also very helpful. Normally Park Place prefers you set up a service appointment so that they can give you a loaner car, but he said that he would be able to go ahead and reserve one for me. After bringing my car in to have it inspected they found that I had not one, but two bent rims. At this point, I figured I was going to have to come out of pocket to replace the rims, but Richard was EXTREMELY helpful and was able to have Lexus replace BOTH of the rims completely free. Overall, I can honestly say that I have never experienced this level of customer service. Everyone that I have dealt with at Park Place has not only met, but exceeded my expectations. I will definitely be returning to them for my next vehicle purchase and will recommend anyone and everyone I know to them! More

Great experience Gabriel Delgado was very easy to work with. We had a great experience and will be return customers in the future. We appreciated him meeting us with t Gabriel Delgado was very easy to work with. We had a great experience and will be return customers in the future. We appreciated him meeting us with the vehicle. More

Brian Rocks! Brian was so awesome to work with. From the beginning he made me feel at ease and made sure I had all of my questions answered. I was treated with Brian was so awesome to work with. From the beginning he made me feel at ease and made sure I had all of my questions answered. I was treated with respect, honesty and overall fantastic service. I love my new GX 460 and I'll definitely go back and see Brian for my next Lexus. More

Awesome Experience I've never liked shopping for a vehicle. I was in my last one for 7 years just to avoid the past headaches. Gabriel took my car buying experience to a I've never liked shopping for a vehicle. I was in my last one for 7 years just to avoid the past headaches. Gabriel took my car buying experience to an entirely new level. He got everything he needed from me before I drove over there...even the exact vehicle I wanted and had it waiting for me. He was pleasently persistent and truly cared about what I wanted and needed and he got me approved for just that. Everyone at the dealership were very nice and accommodating. I'm very happy with my NX and look forward to seeing my New Park Place family again. More

Great experience!!! It was certainly one of the most painless experiences we have ever had purchasing a car. It was definitely no pressure instead very professional, effi It was certainly one of the most painless experiences we have ever had purchasing a car. It was definitely no pressure instead very professional, efficient and productive thanks to the people that work there. Gabriel Delgado was easy to work with and just a no-nonsense type of sales associate. Bi enjoyed the tour of the facility and the systems that are in-place are very impressive. I've never seen a facility of this kind anywhere. Hats off to the management team. More

An elegant, awesome place! I have purchased 2 pre-owned Lexus automobiles from Mark Dresselhuys at Park Place Lexus. Both times, the experience was fun, easy, satisfying and I w I have purchased 2 pre-owned Lexus automobiles from Mark Dresselhuys at Park Place Lexus. Both times, the experience was fun, easy, satisfying and I was treated like a member of the family----and I came away with 2 of the most beautiful, elegant, dependable cars I have ever owned. These cars were like new and the fine folks in the service department went over them with a fine tooth comb. Mark is an awesome guy and made the entire process so pleasant. I got great deals, too! If you are looking to own the finest luxury car in the world at prices that won't break your budget, go see Mark Dresselhuys at Park Place Lexus in Plano, Tx. More

Wonderful Experience Zane and Anish are absolutely wonderful!! Zane is outstanding because he listens and does not pressure you. He also does what he says he will do. You Zane and Anish are absolutely wonderful!! Zane is outstanding because he listens and does not pressure you. He also does what he says he will do. You simply tell him what you would like or what you are thinking about and he puts you in the exact vehicle. He does not pressure you to get additional features, etc. He simply listens and then guides you. Anish helped me when I went to pick up my new vehicle. Anish is wonderful because he took the time to answer my questions and go over each technology feature with my new car. Both Zane and Anish made me feel like I was their only customer. I look forward to working with them both in the future. More

Great Service and experience Found the car online flew out to Texas Mark picked us up from the airport in a nice Lexus not some smelly shuttle. Everything was ready to go when we Found the car online flew out to Texas Mark picked us up from the airport in a nice Lexus not some smelly shuttle. Everything was ready to go when we showed up, smooth hassle free transaction. More

Excellent customer care and relationship with our family. This is our 4th certified pre-owned Lexus purchase from Park Place. Herb has worked with us on every one and is the primary reason we come back to PP This is our 4th certified pre-owned Lexus purchase from Park Place. Herb has worked with us on every one and is the primary reason we come back to PPL when it is time for an upgrade. In addition, Josh Smith in your service department has been our service advisor for over 10 years and is also great to work with. Between these 2, we have become very loyal customers of the Lexus quality and the care given by Herb and Josh. More