Park Place Lexus Plano
Plano, TX
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OUTSTANDING experience!! I started my car hunt about a few months ago and had been going back and forth between the Ford Explorer and Nissan Murano. However, due to bad experi I started my car hunt about a few months ago and had been going back and forth between the Ford Explorer and Nissan Murano. However, due to bad experiences/customer service at the other dealerships I've been to, my husband, who owns a Lexus GS 350, suggested we visit this dealership just to "look around". I was blown away at the service we received right when I walked in; everyone was very nice and approachable. Andrew referred me to Gabriel who was very courteous, helpful and knowledgable. He was very thorough in explaining everything and worked with my busy work schedule. I ended up purchasing the NX 200t and I'm very pleased with the car. The service I received here definitely helped make the choice a lot easier. More
One hour buy Lexus . I bring my wife here at Lexus Plano around 7:15 pm . I was late because I know dealer will close at 8 . but after 20 minutes look around .i found t . I bring my wife here at Lexus Plano around 7:15 pm . I was late because I know dealer will close at 8 . but after 20 minutes look around .i found the color and a car that I like. Blake and his team helped me to drive a car out of dealer within 1 hour. I will buy again from your dealer. Thank you, More
Lexus Owner since the LS400 I was one of the first Lexus owners in the DFW market having bought one of the first LS400s sold by Sewell. I was well aware of Sewell's reputation f I was one of the first Lexus owners in the DFW market having bought one of the first LS400s sold by Sewell. I was well aware of Sewell's reputation for service and had decided the this new Toyota product was right for me. Since then I've owned 5 or 6 LS models, never had one problem with any of them, and bought the last one from Robert Gabriel at Park Place 9 years ago. My wife does not like to part with her Lexus but we decided it was time and to switch to the RX350 this time so went to take a look and asked for Robert. As with our last purchase, Robert Gabriel proved himself to be the nicest person to deal with. He was very patient as we test drove a couple of models and I told him I'd let him know when we were ready. As before, no pressure, no phone calls or incessant emails from Robert and when I contacted him a week later he was ready to take care of us, even helping us decide what features we needed and saving us a lot of money as a result. I wish I could say more about Park Place Lexus Service Department but having never had a service issue with any of my Lexus vehicles I can't comment on that department but know their reputation is impeccable. I did drop in one day to ask question about an issue with getting my Homelink programmed with my security gate remote and their tech guy told me exactly what to do and it worked. I'm a dedicated Park Place Lexus customer and plan to buy from them again, hopefully from Robert, but if not, I hope to see that his assistant Ivan has moved up to a sales position. They both took great care of us and we appreciated their patience and attitude. More
My First Lexus Blake did a great job introducing us to the RX350. He was knowledgable and friendly. He did really well in arranging the drop off, and thoroughly wa Blake did a great job introducing us to the RX350. He was knowledgable and friendly. He did really well in arranging the drop off, and thoroughly walked us thru the car before he left. More
Zane "lap of luxury" Such a wonderful person to business with. I love the way, Zane made me to buy the car. Really fantastic, to do your purchase. I would strongly recomm Such a wonderful person to business with. I love the way, Zane made me to buy the car. Really fantastic, to do your purchase. I would strongly recommend Zane for your purchase. All the Best Zane and Thank You. Happy to business with you. I love my car.. More
Amazing Service Chris Kim was a professional from the start and meet every expectation that I had for my new Lexus. He knew what I wanted and made sure I got what I w Chris Kim was a professional from the start and meet every expectation that I had for my new Lexus. He knew what I wanted and made sure I got what I wanted even if I had to wait a week for it to come in. More
Excellent service in all areas. Don Mitchell is top notch Don handled my purchase in a very professional manner. I live in KY and have a son living in Dallas. Planned to drive to Dallas, turn the GX over to h Don handled my purchase in a very professional manner. I live in KY and have a son living in Dallas. Planned to drive to Dallas, turn the GX over to him and purchase a RX from Park Place, Met Don Mitchell during a previous trip to Dallas. Plan was to arrive in Dallas on Thursday, see Don at 4:000 PM, look at various RX interior and exterior colors,, think about it and make a decision on Friday. Made decision on Friday. Don picked up the ball, Did all the paper work and had the vehicle available Friday afternoon. He also set us up with a Technology Specialist who spent over an hour with my wife and me going over the various electronic gadgets. Time well spent. Thank you Don Mitchell More
Pleasurable experience! From the time I contacted Park Place until I drove my ES350 off the parking lot, I experienced exemplary customer service. My sales rep was friendly, From the time I contacted Park Place until I drove my ES350 off the parking lot, I experienced exemplary customer service. My sales rep was friendly, helpful and very knowledgeable. He made the experience pleasurable. I've already recommended Herb & Park Place to a friend. More
Sales Consultant Just checking out possibility of purchasing a vehicle ended up purchasing one and leasing one. Anish Rajput top notch person. He was professional but Just checking out possibility of purchasing a vehicle ended up purchasing one and leasing one. Anish Rajput top notch person. He was professional but made you feel comfortable like a friend. More
My 2nd car and will keep going back! Excellent service, staff, facility! Love my new car and got a great deal! I'll keep going back. Roger Burton is awesome, my 2nd car I bought from him! Excellent service, staff, facility! Love my new car and got a great deal! I'll keep going back. Roger Burton is awesome, my 2nd car I bought from him! More