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Park Place Lexus Plano

Plano, TX

4.8
3,241 Reviews

6785 Dallas Pkwy

Plano, TX

75024

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Showing 3,241 reviews

July 23, 2017

FANTASTIC Great service, professional sales associates, and a great sense of humor. Would recommend all three employees/managers that I worked with. Great exp More

by Elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Jaccar, Darren Smith, David Parks
July 20, 2017

Perturbed Sales Representative I am specifically giving this sales rep a 1? rating because he was rude and condescending. As a woman, and a consumer, if I am going to make a major p More

by Ivette FC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Acosta
Aug 01, 2017 -

Park Place Lexus Plano responded

We apologize that your experience left you with ill-feelings regarding our sales team and our dealership. We strive to provide only positive purchasing experiences, but it seems we fell short this time around and for that, we apologize. It is our understanding that you declined a visit, and when you wanted us to match a competitor price we set an appointment for you to come to meet with Tony, which you did not show up for. He then proceeded to follow up with an email, in which it was brought to our attention you purchased elsewhere. Thank you for your feedback as we will use it when improving our client communications and we wish you the best with your new vehicle!

Aug 03, 2017 -

Ivette FC responded

Dear Park Place Lexus, I'd like to correct your response, I did NOT want Park Place to "match a competitors price" as the vehicle we went to see (just minutes away from you, was no longer available. I then contacted your sales rep Tony, at Park Place, to make sure that the vehicle I wanted was still available, and then I asked several questions. I informed him I was nearby and that I was at this other dealership. That's where he did a 180 and became quite condescending. And yes, I agreed to meet with him since we were only a few miles away however, after talking it over with my son, who btw, is the person I was buying the vehicle for, we both felt that Tony, and Park Place Lexus, would not be a good fit for us, and decided to do business elsewhere. Solely because of Tony and his demeaning attitude. These are the FACTS of the matter. Respectfully and sincerely, Mrs. I.F. Castro

July 18, 2017

My purchase experience I'm not the easiest person to deal when it comes to purchasing a vehicle. I definitely put my sales guy and financing through a lot, to say that I'm p More

by Kcombs22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Stein
July 17, 2017

Exemplary experience (3rd time) I recently purchased a 2017 NX from David Parks. If you are in the market for a new car, I would urge you to call David FIRST! He is nothing but kind More

by LovedDavidParks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parks
July 13, 2017

Best Experience EVER!! Adam Remington, Mike McAllister, and Tristan Capehart were beyond extraordinary and exceeded my expectations on 7/8/17. Upon walking into Park Place L More

by LuvmyLexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Remington, Tristan Capehart, Mike McAllister
July 13, 2017

Low pressure, high quality Adam had a sincere interest in our requirements, provided up-front pricing and deal, and followed up with caring service and interest in how things we More

by someguynearby
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam Remington
July 13, 2017

Great dealership to buy a vehicle! I bought a used car from Park Place about 10 months ago. Since doing business with them, it has my view on the car buying process in a positive way. T More

by ben1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Adekoya
July 12, 2017

Excellent Thanks Daniel great experience I bought the car of my dreams thanks to your personal service If I have friends looking for a great experience I will More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Moore
July 09, 2017

Very good experience with Jon Ray I hate car shopping, I hate the high pressure and the price haggling. I was not planning to buy a car but my old trustworthy LS460 gave up the ghost More

by DrC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Ray
July 08, 2017

Lease - R U Kidding This was our 4th Lexus that Don has helped us with. I thought I would never lease a car but Don showed us the reasons why a one-check 2 year lease wou More

by Nicoline's
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Wood
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