Park Place Acura

Great Customer Experience I am very glad that I chose David McDavid Acura for my first car buying experience. The process was easy, friendly and thorough. And the follow-up pos I am very glad that I chose David McDavid Acura for my first car buying experience. The process was easy, friendly and thorough. And the follow-up post-purchase has been surprisingly amazing! Great experience from start to finish. More

Easy process, Great team to do the deal with Really enjoying my Acura TLX with Tech package. Authur Dee and Gabe Sotelo gave me what I wanted. Very easy process and a great team to work with. Thi Really enjoying my Acura TLX with Tech package. Authur Dee and Gabe Sotelo gave me what I wanted. Very easy process and a great team to work with. This is my second Acura from David McDavid Acura in Plano. More

Charged $17.95 for Hazardous Waste Disposal on Airbag issue We bought our family's first Acura in 1988 from David McDavid in Plano and have been loyal customers. I brought my mother's latest Acura in last sprin We bought our family's first Acura in 1988 from David McDavid in Plano and have been loyal customers. I brought my mother's latest Acura in last spring for the air bag recall which they knocked out in an afternoon. Last month her airbag/SRS warning light came on. I scheduled an appointment and was promised a loaner car. It took close to an hour to check in with the service advisor, another hour for a base model Ford Focus from Enterprise Rental Car to be delivered, and an hour for them to find her car which was not washed or vacuumed at pickup, It took two days for a tech to even run a diagnosis and tell us everything not covered by the airbag recall needed to replaced to the tune of $1800. I was going to buy my Mom another new Acura for Christmas and decided to wait on the repairs, but after noticing an erroneous charge of $17.95 for a "hazardous waste disposal fee" was charged, the promised $159 diagnostic fee "magically" jumped to $169, and the service advisor whose name doesn't match his voice mail message won't call me back to explain the charges, I will be taking my business elsewhere. My wife uses Sewell Infiniti and I have never had a problem. I think David McDavid has a management/leadership problem. The only saving grace during my experience was the parts manager giving us a free battery for the keyless entry and the young lady in braces, apologizing repeatedly for the wait and absence of the service advisor to explain the erroneous charges. More

Outstanding Service I have only lived in Frisco , Tx for approximately one year and have needed service on my TL twice. The first was to take care of a recall on a defec I have only lived in Frisco , Tx for approximately one year and have needed service on my TL twice. The first was to take care of a recall on a defective airbag and the second was to replace a defective battery under warranty. I must commend David McDavid Acura of Plano. The replacements were both handled promptly with professionalism. Your staff is well trained and really knows what customer service is. My experience has exceeded my expectations. This dealership offers fantastic A+ customer service. I highly recommend David McDavid Acura of Plano to all. Thanks again. Sincerely Gregory Hess More

I believe her name was Linda My name is Tommy Wilcox I have bought two cars from the Plano TX location. I was in on 11/26/16 for a recall issue on the 2011 TSX Acura. She wa My name is Tommy Wilcox I have bought two cars from the Plano TX location. I was in on 11/26/16 for a recall issue on the 2011 TSX Acura. She was very polite and professional. She check my car in and gave me an estimated time of completion. She went above expectations. She follow up 2 additional times letting me know the status of my car. I would expect that this employee being in a management position in the future with the appropriate training. Thank you very much for my service. Acura Recall center department needs to be addressed. I left numerous messages for a call back but no calls were ever returned over a two month duration. So i just drove to the Plano location and addressed the issue my self in person. Thank my service advisor again. Linda was so helpful. Please forward this survey to the correct department if needed. More

Plano Acura This was overall a pleasant experience. Working with Tim was fun and fast. We were able to get a decent deal for a great car. We would recommend to th This was overall a pleasant experience. Working with Tim was fun and fast. We were able to get a decent deal for a great car. We would recommend to those shopping at bigger car lots. More

Very Professional, outstanding Customer Service Tim Sechrest provided an honest upfront approach without any haggling back and forth. Tim made it very clear what David McDavid Acura of Plano could Tim Sechrest provided an honest upfront approach without any haggling back and forth. Tim made it very clear what David McDavid Acura of Plano could do for our situation and honestly presented the information. I have bought at least 10 cars in my life and this was by far the most enjoyable experience in any car dealership across 3 states of buying vehicles. Thank you Tim for the upfront honesty and no haggle experience! More

Fast & Hassle free Not much to say other than it's less hassle to purchase here than the other places we visited, and the sales guy we worked with was intelligent & obse Not much to say other than it's less hassle to purchase here than the other places we visited, and the sales guy we worked with was intelligent & observant. Didn't have to re-explain anything, and when he did say something it wasn't generic and a waste of time -- it was insightful. More

Best customer service! This is the best dealership for Service. I have had the same service manager (Carl Dehls) for over 10 years, and his customer service is why I contin This is the best dealership for Service. I have had the same service manager (Carl Dehls) for over 10 years, and his customer service is why I continue to go back. Everyone working there is super friendly. I highly recommend! More