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Park Place Acura
Plano, TX
1,021 Reviews
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April 05, 2017
Unbelievable good!!!!! This was by far and away the best experience I ever had with a car dealer. After getting a very fair price quote through Truecar.com, I meet with Pay This was by far and away the best experience I ever had with a car dealer. After getting a very fair price quote through Truecar.com, I meet with Payam Afshari late on a Saturday afternoon. We had a deal in place in less than one hour (my previous car buy took from 10 AM to 5 PM to come to a deal). When I then said I'd like to sleep on it before committing, Payam understood and didn't push. Unbelievable, right?!?!?! So I came back in the next Tuesday and we took care of all the paperwork. And it turns out the Business Manager Giles and I know several of the same people. I absolutely love my new 2017 TLX. Every step of the way, I was treated with great respect and courtesy. My time was important to Payam and his calm manner and cooperative way of working impressed me thoroughly and is in stark contrast to any other obnoxious, pushy car sales person I've dealt with in the past. I highly recommend Payam and McDavid Acura to anyone considering any kind of car purchase. I certainly won't be going anywhere else on my next car buy. More
by Murray
Employees Worked With
Payam Afshari, Giles Wilson
April 05, 2017
Great experience Iqbal approached my wife and I while we were looking at a CPO MDX. He was great to work with--not pushy at all. We ended up buying an MDX two days lat Iqbal approached my wife and I while we were looking at a CPO MDX. He was great to work with--not pushy at all. We ended up buying an MDX two days later, but began the purchasing process late in the day. Iqbal and the team stayed WAY past closing time to help us get through the purchasing process. My wife ended up needing to come back to complete the purchase, but Iqbal actually came by our house to collect the signed title and drop of keys. He and David McDavid Acura really went above and beyond to give us a great experience. I would absolutely recommend! More
by Zach E
Employees Worked With
Iqbal Hussain
April 04, 2017
5-Star...nice experience. Nice experience...and would consider purchasing again in the future. Salesman, Tim Sechrest was very personable and friendly. Felt comfortable askin Nice experience...and would consider purchasing again in the future. Salesman, Tim Sechrest was very personable and friendly. Felt comfortable asking questions and with the entire process. More
by UsuallyNotImpressed
Employees Worked With
Tim Sechrest
April 04, 2017
Used auto purchase -Straight Forward Competitive pricing and a good negotiating process made this purchase straight forward. Take time to understand your speculative vehicle value and Ti Competitive pricing and a good negotiating process made this purchase straight forward. Take time to understand your speculative vehicle value and Tim will work with you. He is a person of high Integrity. Thanks More
by FrugalBuyer
Employees Worked With
Tim Sechrest
March 30, 2017
Great Experience I came into David McDavid of Acura Plano looking for a vehicle to finance and was welcomed by Tim. I was already anxious because this was my first tim I came into David McDavid of Acura Plano looking for a vehicle to finance and was welcomed by Tim. I was already anxious because this was my first time financing a vehicle, but Tim was polite and accommodating to me for the entire financing process. He answered all of my questions and was not trying to pressure me into making purchases outside of my price range like other dealerships I'd recently gone to, were doing. He made sure I had all of my interest rate options covered and helped me figure out the best route to go with low cost financing, he even got me some money out of the junker car I was trading in that I was honestly not expecting to get anything out of. I felt like he was genuinely taking my needs to heart and that this wasn't just another sale to him. It was a great experience, would definitely recommend him. More
by staceykay
Employees Worked With
Tim Sechrest
March 28, 2017
Honest... Simply Honest and Great to Deal with I walked in and made eye contact with Tim as soon as I stepped into the dealership. He greeted me and introduced himself in a highly professional mann I walked in and made eye contact with Tim as soon as I stepped into the dealership. He greeted me and introduced himself in a highly professional manner. I told him the vehicle I was interested in and he immediately went to work. We test drove the vehicle (Audi A5). Once we got back to the dealership, he asked me did I have any questions or concerns. I had none. He then proceeded to ask me what I wanted to do. I told him I wanted that car. After filling out the application and then speaking with the Sales Director, I waited a little while. Meanwhile, Kennedy walked in unassuming in demeanor. Time passed along and I found out my credit score was better than expected. Kennedy then introduced himself to me. Cool as the other side of the pillow. He told me that his job was to make me smile before I left the dealership. 2 1/2 hours later, I left out with my smile and my car. I couldn't have asked for a better experience in purchasing my car. I WILL BE BACK! More
by NewAudiOwner
Employees Worked With
Tim Sechrest, Kennedy Smith
March 25, 2017
Painless Test drove car Made an offer Counter offer once Came back the next day to sign Took car home Easy process I have ever had ;) Test drove car Made an offer Counter offer once Came back the next day to sign Took car home Easy process I have ever had ;) More
by Ml1683
Employees Worked With
Tim Sechrest
March 21, 2017
Service Department Deception and Lack of Customer Service First, I want to let it be known that I attempted to resolve this issue without resorting to posting an online review. I emailed Josh Callahan, Servic First, I want to let it be known that I attempted to resolve this issue without resorting to posting an online review. I emailed Josh Callahan, Service Director, at jcallahan@mcdavid.com on 2 separate occasions (First on 3/13/17 and again on 3/15/17). Further, I called the service department and left a message with someone at the dealership to have Josh check his email and give me a call back. I have pasted my original email to Josh below, which has remained un-responded to for over a week. I am extremely upset to say the least and I'm not sure McDavid will have my business going forward. Keep in mind that I've purchased and serviced 2 Acura's from McDavid and have, up until this point, been very satisfied. I brought my TLX in for A1 service on Saturday, March 4. I was told that my tires were in excellent shape and were wearing perfectly normal which is indicated on the service report provided to me. I then brought my TLX back to McDavid on Friday, March 10 to install a part that was ordered from my previous service on March 4 (under warranty). The technician, again, performed a multipoint inspection for which I was also provided a service report. Imagine my surprise when the advisor told me told me that there was feathering on all four of my tires and the tread depths were at a 6. This was completely opposite of what I was told on my original visit on March 4. As shown in the the service report, no abnormal wear was noted and tread depths were at 8 and 9. Given that less than a week had passed, I highly doubt the tires deteriorated that quickly. So, that leads me to believe 1 of 2 things. 1) there are some major inconsistencies with McDavid's approach to multipoint inspections and staff have not been properly trained. I am not a car expert. I rely on you (the dealership factory trained experts) to provide me CORRECT information so that I, the consumer, can make an educated decision regarding whether to make or waive a repair. 2) I was misled in order to drum up business for the dealership given I wasn't spending any money because the repairs were under warranty. I want to believe that this was not the case. More
by sburns2011
Employees Worked With
Josh Callahan
March 20, 2017
Used car buyer Had a great experience with everyone there!!a little problem after I purchased my car but it was taken care of 100% and I was very satisfied with my p Had a great experience with everyone there!!a little problem after I purchased my car but it was taken care of 100% and I was very satisfied with my purchase!! More
by Capt Ron
Employees Worked With
Tim Sechrest
March 20, 2017
Superb Dealership They are a friendly and knowledgeable staff. Tim Sechrest, Kelvin Bryant and Giles Wilson provided an excellent car purchasing experience. They gave m They are a friendly and knowledgeable staff. Tim Sechrest, Kelvin Bryant and Giles Wilson provided an excellent car purchasing experience. They gave me the perfect vehicle, excellent price and earned a life time client. I would highly recommend the dealership to others looking to purchase a preowned or new vehicle. More
by Jdonnew
Employees Worked With
Kelvin Bryant , Tim Sechrest, Giles Wilson
