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Park Place Acura
Plano, TX
1,023 Reviews
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Showing 1,023 reviews
July 21, 2020
If I could give 0 stars I would. Worst experience buying a car ever. Horrible customer service and nonstop problems with the dealership. Car was apparently bought without an inspection done, which no one ev a car ever. Horrible customer service and nonstop problems with the dealership. Car was apparently bought without an inspection done, which no one ever mentioned. My temporary plates have been expired for 2 weeks and dealership still won’t give us a straight answer on how they will solve the issue. It’s been 2 months since we’ve purchased the car and it wasn’t until last week they told us why they can’t give us our plates. You would think they’d sell a car with everything done, which is exactly what they told us and gave us a paper stating. Talked to 5 people within the week and still haven’t solved the issue and giving us attitude and problems with getting it solved. Sotero was very pushy with buying the car but after it was purchased he went ghost, not answering phone calls or texts. When he does, he acts like he doesn’t know what we are talking about and cuts the phone call short. The dealership also ran my credit through a different bank without my permission, which affected my credit, when the bank I gave them permission to worked just fine. That’s just the 2 big issues, not even mentioning the smaller ones that’s wrong with this dealership. Never had so many problems with a dealership, especially a big one like this. Save your money and shop somewhere else that actually cares, would never recommend David McDavid Acura again. More
by Zack T
Employees Worked With
Sotero Napoles
July 14, 2020
Best Buying Experience Ever! We had been searching for a specific vehicle type for a while. We always check with David McDavid dealerships first due to excellent experiences in th We had been searching for a specific vehicle type for a while. We always check with David McDavid dealerships first due to excellent experiences in the past. Tim Sechrest provided wonderful and warm customer service from beginning to end! He is a true professional! His experience and knowledge made the discussion and decision very pleasant. I love that he provided the information we needed without any pressure and allowed us the space to make an informed decision. The transaction and completion of paperwork felt so comfortable! It was so different -and much better- than any other car buying experiences we have had over the years. We highly recommend Tim Sechrest at David McDavid Acura of Plano for any of your auto purchase needs. More
by Laurie in Plano TX
Employees Worked With
Kai, and several others who were so helpful and professional. , Tim Sechrest
July 12, 2020
Fast, no hassle, and honesty. A rare experience today! As someone who lives in a smaller town in West Texas I often have to travel to find what I'm looking for. I had a run of bad luck with some other dea As someone who lives in a smaller town in West Texas I often have to travel to find what I'm looking for. I had a run of bad luck with some other dealerships in the DFW area resulting in a wasted 8 hour round trip the previous weekend when searching for this purchase. It was the first time ever I walked away from two deals in the same day and I feel like they treated me like I was born yesterday since I came from out of town, perhaps they were surprised I would go home empty handed. That certainly was not the case though, I'm very upfront and if you try to deceive me for even 5 bucks I'll walk away from good deal on principle. I even told those other guys that at the beginning and I guess they didn't listen. Anyway, enough about the bad and now to what this review is about. I immediately went back to the drawing board on the sedan I was looking for and began looking at V6 TLXs, preferably CPOs. That's what led me to David McDavid Acura and Tim Sechrest and I wish I would have started with them and saved myself the time and aggravation from dealing with the other dishonest people! Tim was straightforward and forthcoming about everything from day 1---he even discussed some of my wife's concerns in great detail with her as she can be the worrying type. We worked the deal by phone and he held the car we wanted until we get there on a Saturday and I felt 100% confident doing so from the very get-go due to Tim's no-nonsense and low pressure approach. This is important to me when I commit to a full day's round trip travel to purchase a vehicle When I arrived the car was 100% as represented and there was no back-and-forth at the financing side, no attempt to tack on a bunch of overpriced add-ons, no hidden fees or costs, just 100% good business practices from people who treat you like a valued customer and not a mark that just walked into the carnival that they need to bilk for every last cent. It was a rare experience in this day and age and I greatly appreciated it. I will be sure to recommend Tim and David McDavid to anyone whenever I can! Thanks again Tim. More
by NGarcia
Employees Worked With
Tim Sechrest
June 29, 2020
First time experience with David McDavid Acura...excellent! . We had a very positive experience throughout the entire process. Tim was professional , respectful, and informative without pressure. We will defin . We had a very positive experience throughout the entire process. Tim was professional , respectful, and informative without pressure. We will definitely return to this dealership again! More
by SD
Employees Worked With
Tim Sechrest, Josh Kubicki
June 24, 2020
I had an excellent and bad experience at the same time. I went to the dealership on a Saturday and I receive an excellent experience from every single person who approached me a soon as I walk in. I went th I went to the dealership on a Saturday and I receive an excellent experience from every single person who approached me a soon as I walk in. I went there just basically to have a look in-person to a particular brand new vehicle, I was helped by an awesome individual who answered all of my questions and in fact, he motivates me to go ahead and test drive the same exact vehicle I was looking to get but in a different color combo. I was definitely so excited after that, but then the only issue I had was that I was looking for another color combo that was not available there. I provide all the details of the exact car, color combo, etc I really wanted (including the dealerships around the area who have it in stock). The individual who was really kind helping me told me that their "Internal System" was down so he couldn't contact any other partner dealership to be able to check and get that car for me. I leave my contact information and everything and they told me that once the "Internal System" gets back "Online" they will reach out to me which never happen, it's been more than two weeks for sure and I never hear back from them, which I was surprised on how could that be even possible, especially that I was looking to buy a brand new vehicle that cost over $45K+. As the title of this review states "I had an excellent and bad experience at the same time". More
by Custom20
Employees Worked With
Gabriel Sotelo
June 16, 2020
Great experience! Great dealership. Everyone was very professional and friendly. We worked with Tim Sechrest and he was great. Would definitely purchase another car fro Great dealership. Everyone was very professional and friendly. We worked with Tim Sechrest and he was great. Would definitely purchase another car from them. Finance department made purchasing easy and worked to get us a good interest rate. More
by TXRoyalT
Employees Worked With
Tim Sechrest
June 07, 2020
I BOUGTH SERVICES AND MAINTENENCE WARRANTY WHEN I BUY THE CAR FROM THEM AND EVERY TIME I GO FOR SERVICES I BEEN CHARGE THEY SAID THEY DIDNT KNOW THAT I HAVE PURCHASE THAT SERVICE APARENTLY I HAVE TO SHOW THE CAR FROM THEM AND EVERY TIME I GO FOR SERVICES I BEEN CHARGE THEY SAID THEY DIDNT KNOW THAT I HAVE PURCHASE THAT SERVICE APARENTLY I HAVE TO SHOW THEM MY PAPER WORK EVERY TIME THAT I GO THERE. VERY BAD CUSTUMER SERVICE SPECIALLY IF YOU ARE NOT A WHI PERSON, LONG TIME WAITING FOR A SERVICE TO BE DONE SOMETIMES MORE THAN 2 HOURS FOR OIL CHANGE IF YOU ARE LUCKY IF NOT THEY KEEP YOUR CAR FOR NEXT DAY AND NO SHUTTLE OR LOANER VEHICLE AVAILABLE FOR YOU ,IF YOU NEED YOUR CAR WASH YOU HAVE TO PAY FOR IT AND WHEN YOU CLAIM YOUR RIGHTS THEY ARE VERY DISRESPECTFULL. More
by O SALMERON
Employees Worked With
Mark Belyavskiy, Matt Oravetz, Alex Kirklighter, Payam Afshari, Kelvin Bryant, James Comport, Victor Quezada, Caleb Wu, Matt Meyer, Chris Palasota
June 05, 2020
We have worked with this dealership for many many years.. & have always had great experience. This time was again a wonderful experience. No pressure ... very honest.. very helpful. & have always had great experience. This time was again a wonderful experience. No pressure ... very honest.. very helpful. More
by BW
Employees Worked With
Michael Rodriguez , Tim Sechrest
May 18, 2020
Acura Certified Preowned Buying Experience Has a great experience with Tim Sechrest. No pressure. Honest & comfortable feeling. No game playing. Helpful and respectful. Made me want to buy Has a great experience with Tim Sechrest. No pressure. Honest & comfortable feeling. No game playing. Helpful and respectful. Made me want to buy from him. More
by ngraswich
Employees Worked With
Tim Sechrest
April 28, 2020
They were very helpful and fast at fixing our issue. Did not stop until our car was working. Fixed our car on same day when it was originally supposed to be finished a few days later. not stop until our car was working. Fixed our car on same day when it was originally supposed to be finished a few days later. More
by SiHwa
Employees Worked With
Carl Dehls
