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Park Place Acura
Plano, TX
1,023 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 24, 2018
great customer service Javier was my service writer He listened to my concerns - easy to work with Car was ready when promised Greg Garcia was the Master Technic Javier was my service writer He listened to my concerns - easy to work with Car was ready when promised Greg Garcia was the Master Technician who worked on my car He answered my questions about tire wear, explained to me the need for timing belt service not just based on mileage , but also on time At pick up Greg showed me the old parts - including a belt tensioner that looked over due for replacement Ruiz (sp?) at the parts counter was courteous when I purchased an oil filter last week The employees where you pay answered my questions Everyone at David McDavid Acura seems to go out of their way to provide great customer service. More
by Chris
Employees Worked With
Javier DeLeon service writer, Greg Garcia Master Technician, Ruiz parts
October 20, 2018
Lost confidence I've taken my MDX in on two different occasions and received different diagnosis from the multi-point inspection. When I took my car in for an oil ch I've taken my MDX in on two different occasions and received different diagnosis from the multi-point inspection. When I took my car in for an oil change approx. 4 months ago (approx. 2 hours for an oil change with an appt) I was told my front right strut was leaking and would need to be replaced in the near future. Last week I took my car in again for an oil change (this time it took 2:15 for the service) and my car passed the multi-point inspection. The reason I lost confidence is because I didn't have the strut replaced and now it's not leaking. So my question is did/does it really need the costly (unnecessary??) repair or did they not do the inspection this time. To the best of my knowledge a strut can't fix itself if it's leaking. The service manager did call me and said I could bring it back in and we can look at it together to determine if it's leaking and that a possible reason for the discrepancy is that they were swamped and didn't have the time needed to which I replied by saying it took 2:15 for the oil change and in my opinion that is a very long time for a simple oil change. Although the service manager was nice enough I don't think he understood that it doesn't make sense for me to take more time to drive up there only to spend (who knows how long) more time in a small semi-comfortable waiting room. My question is was it an honest mistake or is something "not right" going on, truth is I will never know. I have always been an advocate of the Honda/Acura brand and my last 4 vehicles have been a Honda or Acura but it might be time to rethink my loyalty. If you take your car in for service at David McDavid you might want to get a second opinion before having costly repairs done just to be on the safe side. More
by Lost Confidence
Employees Worked With
Service Manager - name unknown
October 18, 2018
Extra service! First Tim, was easy to work with and got us the deal we wanted on a used car. Got home realizing I forgot to erase my addresses from my navigation on First Tim, was easy to work with and got us the deal we wanted on a used car. Got home realizing I forgot to erase my addresses from my navigation on my trade in, and he took care of it, even called me back when in my car to verify it was done. Great guy, good deal on my new to me car. Easy to work with. More
by Msallencpa
Employees Worked With
Tim Sechrest
October 11, 2018
Best Acura Dealer in DFW I always get my car serviced at David McDavid. They have an excellent customer service and always keep you informed. If you stay there while you get y I always get my car serviced at David McDavid. They have an excellent customer service and always keep you informed. If you stay there while you get your car serviced they have quiet areas to sit at to do work or the main area is also good as well along with a kids room. More
by ramav
Employees Worked With
James Comport
October 07, 2018
Pleasant buying experience Payam and Arthur were very helpful and patient- made for a pleasant buying experience. All features were explained well by Payam, financing was easy Payam and Arthur were very helpful and patient- made for a pleasant buying experience. All features were explained well by Payam, financing was easy thanks to Giles More
by JohnnyCash
Employees Worked With
Arthur Dee, Payam Afshari
October 06, 2018
Sitting Pretty! Great experience purchasing a used car from David McDavid Acura. Tim was very helpful throughout the process and was available for follow up question Great experience purchasing a used car from David McDavid Acura. Tim was very helpful throughout the process and was available for follow up questions. He is highly experienced and we valued his perspective. More
by Coach
Employees Worked With
Tim Sechrest
October 03, 2018
Great service as usual. Had my 2013 TL in for service. No fuss. Service advisor was with me in less than 30 seconds when I arrived for my appointment. I had B1 (oil change, t Had my 2013 TL in for service. No fuss. Service advisor was with me in less than 30 seconds when I arrived for my appointment. I had B1 (oil change, tire rotation, and inspect brakes/ suspension systems) asa well as a state inspection. My service advisor, Javier, told me it would take about an hour and a half. And an hour and a half later my car service was complete and my car washed and clean. Great serve as usual. More
by Jimbo
Employees Worked With
Javier, service advisor.
September 29, 2018
Fast and easy. Worked with Tim to buy a used car. Very easy. After the test drive everything else was done over the phone and email. We showed up to sign the papers Worked with Tim to buy a used car. Very easy. After the test drive everything else was done over the phone and email. We showed up to sign the papers and were out in less than an hour. Very pleased. More
by Mjose
Employees Worked With
Tim Sechrest, Matt Oravetz
September 19, 2018
Quick & easy! My sales consultant Tim Sechrest was very knowledgeable and kind. I was able to go from looking to purchase within a few hours. I would highly recomme My sales consultant Tim Sechrest was very knowledgeable and kind. I was able to go from looking to purchase within a few hours. I would highly recommend Tim and this dealership to others. More
by juliadeutsch
Employees Worked With
Giles , Tim Sechrest
August 24, 2018
Quick,easy, professional Tim Sechrest was our sales consultant. Tim was very professional, no pressure, and as out-of-state buyers made that part of the process very straightf Tim Sechrest was our sales consultant. Tim was very professional, no pressure, and as out-of-state buyers made that part of the process very straightforward. We visited multiple dealers in that area and I'd highly recommend David McDavid Acura. More
by Missouri Shopper
Employees Worked With
Giles Wilson, Tim Sechrest
