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Park Place Acura
Plano, TX
1,023 Reviews
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December 22, 2018
Tim was Amazing! We purchased a used 2008 Honda CR-V from your dealership on October 25/26, 2018. The first contact with made with the dealership when the vehicle appe We purchased a used 2008 Honda CR-V from your dealership on October 25/26, 2018. The first contact with made with the dealership when the vehicle appeared online was decent, and not swindling us in any way. That's how we met Tim. Tim Sechrest was just amazing to work with. He understood that we were a young family on a budget, and didn't push us to look at other vehicles unless we were interested. He was accommodating to our work schedules to go on a test drive, and thoroughly knew the history and ins and outs of the CR-V. (Please note that is was a far cry from our last car buying experience, where the sales folks knew nothing about the vehicles, and also tried to sell us a vehicle that had previously been in a flood.) Tim is genuine, and honest with folks. He made this process so simple for us. He even asked the shop to patch a small scratch on the hatch door for us, and we know that most folks won't have even bothered with that. For our next vehicle, we will definitely be contacting Tim. Please know that he is a valuable asset to your team. Thanks for reading this review. More
by SmallTXfam
Employees Worked With
Giles, Tim Sechrest
December 18, 2018
Great service experience DC was a pleasure to work with and has great customer service. Kept me informed of the status of my vehicle and gave me his direct number in case I DC was a pleasure to work with and has great customer service. Kept me informed of the status of my vehicle and gave me his direct number in case I had questions More
by Molly123
Employees Worked With
DC in service
December 16, 2018
A1 oil change . A few things marked in yellow recommended that I did not complete. This was not discussed with me by my service rep I have called Hall and was . A few things marked in yellow recommended that I did not complete. This was not discussed with me by my service rep I have called Hall and was told over the phone by Bob that I needed more things so instead of the less than $100 service that I expected it was well over 400 left late my husband was there and we decided which services we would have in which we would not More
by Ceklund
Employees Worked With
Dc
December 13, 2018
Quick and smooth Easy to make appointment. Went in for routine oil change. My advisor was D C. He was very helpful and attentive. No extra pressure to do other recomme Easy to make appointment. Went in for routine oil change. My advisor was D C. He was very helpful and attentive. No extra pressure to do other recommended services! He directed me to James to discuss a possible new car while I waited. More
by Hyundai Review
Employees Worked With
D C service advisor , James Comport
December 11, 2018
High praise I had a great experience @ this dealership. It was the first time in my life, no haggling was required. The salesman surpassed my expectations immen I had a great experience @ this dealership. It was the first time in my life, no haggling was required. The salesman surpassed my expectations immensely! More
by RoadRunner
Employees Worked With
Giles H, Tim Sechrest, Linda Arsenio
December 07, 2018
McDavid of Plano is no good Can a person give a fraction of a star? If you gain anything from what I can say here, it should be that you need to at minimum try another Acura dea Can a person give a fraction of a star? If you gain anything from what I can say here, it should be that you need to at minimum try another Acura dealership in the area before you come to McDavid in Plano, TX. We purchased a new $43K MDX in Dec 2013 and I remember having 2nd thoughts at the time of signing but I figured it was due to the commitment of it all. In hindsight I should have walked away and made the drive to another dealership in the metroplex. Here's the sum of what you can expect to go thru once you've drove your new car off the lot: 1) Service reps - Like to play the game of "you're asking too much" each and every time you try to get a rattle/pop/click noise fixed in the car. Is it too much to ask to have my MDX less noisy than my 14yo Toyota truck? My 2014 MDX has turned out to be an awful example of a Honda product, and I'm made to feel guilty each time that I bring it in for someone to fix another issue that's suffered infant mortality (seat frame, shocks, suspension, steering column, brake clatter, software that fixes shifting issues, etc). 2) I took the MDX in 3mos ago for ding repairs, and while in the shop a technician thought he found one of the rattles that I've been complaining about (I've described the rattle as emanating from the left rear of the car), but he decided to perform an update on the right middle row seat. Well after getting the car back it now had a loud spring noise coming from the right middl-row seat. I take it back this week and DC is my newly assigned service rep. DC tells me that they found the reason for the noise - an $1100 seat rail (really?!?) I have an extended warranty so DC turns it into the warranty company but the warranty company requires an inspection before they'll pay for it. The warranty company rep is called out to inspect it and rejects the repair. So DC calls me and tells me that the $1100 issue is no longer an issue. Why? because the repair request was rejected by the extended warranty company! I ask DC the obvious question - if it was an $1100 problem when you requested the repair, then why is out now not a problem??? No response from DC. At this point I'm trying to pick up my car and DC wants me to sign the paperwork. Upon reading the paperwork I find a note that says the repair was "rejected by the customer". I refuse to sign and told DC to update the paperwork to read that the repair was refused by the warranty company. At that point DC gets mad but does the update for me. Geez - I paid good money for an extended warranty when I bought this thing and this is what I get. Hmmm...dealer says this part is faulty and the warranty company says they won't fix it. I got the car back and I now wonder what the heck happened because the requested repair wasn't repaired. I'm so glad I spent the money on that warranty... 3) The prior example of being harassed by the service dept employees is just the beginning of what McDavid makes you go through for most complaints when you bring your car in. If it an obvious failure (i.e. a door fell off) you won't have an issue. But if it's ANYTHING that cannot be visually seen then you must go on a test drive and prove it by reproducing the issue. If the issue cannot be reproduced on that test drive then they most likely will not take your car in. It's a total uphill battle with this team of service reps to get anything looked at that can't be reproduced. Think of the last time you called your service provider (internet/phone/etc) and tried to get some satisfaction for an issue you've experienced. This is as close as I can describe the frustration of working with McDavid. I've taken my car to Goodson Acura and had much more cordial service reps. It's a long drive to Goodson so every now and then I go back to McDavid thinking it has to be better - and it's not I realize that my MDX is full of issues and so I don't try to pin that on the dealership. But they are responsible to fix the issues and I'd expect better service from them than what this dealership gives. I'm just trying to do what I can to provide a post-sales experience to others so that they can make a better decision on where to spend their had earned money than what we did. Don't buy from McDavid. More
by yudahoo
Employees Worked With
DC is the Service Rep I was assigned to.
November 27, 2018
Professional Dealership My second purchase from this dealership. Fast, courteous, friendly, professional service staff who aim to please and win the trust of each customer. T My second purchase from this dealership. Fast, courteous, friendly, professional service staff who aim to please and win the trust of each customer. Tim Sechrest was able to put my wife in a pre-owned certified vehicle she absolutely loves. Thanks Tim. More
by rfgullett
Employees Worked With
Tim Sechrest
November 11, 2018
Great place to receive more for your dollar. Bought a 2014 Suburban last week. Had been shopping for some time. It was the best price and deal we found. Great dealership to do business with. Bought a 2014 Suburban last week. Had been shopping for some time. It was the best price and deal we found. Great dealership to do business with. More
by 2014 Suburban
Employees Worked With
Receptionist at front desk - great people skills., Tim Sechrest
November 09, 2018
Tim is the best! Went in looking for a specific used car we had found on line. My husband had talked to Tim on the phone and he met us immediately upon our arrival. Went in looking for a specific used car we had found on line. My husband had talked to Tim on the phone and he met us immediately upon our arrival. We purchased the car, but one of the key fobs didn't work. Tim arranged for us to come back a couple of days later when the "key guy" was there and it was fixed within a matter of minutes. Overall, very pleasant experience with no sales pressure. Would highly recommend this dealership and Tim!! More
by Carmac
Employees Worked With
Tim Sechrest
October 29, 2018
Attentive, Professional and Personable Tim is the best kind of salesperson - knowledgable, honest and low pressure. He was very easy to talk with and followed through on every issue we disc Tim is the best kind of salesperson - knowledgable, honest and low pressure. He was very easy to talk with and followed through on every issue we discussed. Giles in finance was also helpful and made what is generally an unpleasant task quite pleasant. More
by abngreen
Employees Worked With
Tim Sechrest, Giles Wilson
