Park Place Acura

This is the third Acura I have bought from David McDavid Acura. The sales and service departments continue to remain top notch professionals. Their sales approach is very low pressure and they have always b Acura. The sales and service departments continue to remain top notch professionals. Their sales approach is very low pressure and they have always been respectful of my needs. The service dept has done all the services on my Acura and I have the utmost confidence they will continue taking care of my vehicle in the manner I have come to expect for many years to come. More

I had been servicing my Honda Accord at this dealership for many years. I ended up leasing an Acura 2011 MDX earlier this year. Dealing with Mark and Giles made this the easiest car buying experience. I w for many years. I ended up leasing an Acura 2011 MDX earlier this year. Dealing with Mark and Giles made this the easiest car buying experience. I was in and out of the dealership within 2 hours. Mark went over the entire cars features and controls with me and even programmed my iPhone to the car. I would highly recommend this dealership to all of my friends and family. Carl, my service advisor, makes coming in for routine maintenance extremely easy and fast! More

This is my 2nd Acura purchased from David McDavid - I was confident as a past sales customer that the same positive experience I had in 2005 would carry over into my purchase in 2011. I was pleasently surpri confident as a past sales customer that the same positive experience I had in 2005 would carry over into my purchase in 2011. I was pleasently surprised that even after several years the same positive experience then was experienced again in 2011. The sales team worked together as a whole to make sure I was comfortable with my purchase and assured me that they would continue to support me and maintain my satisfaction long after the sales deal was closed. The service department remains top notch and committed to address any issues brought to their table if needed. Considering you basically put gas, change oil and change tires the car continues to be a maintenance free joy to drive. I have continued to recommend to my friends David McDavid and after letting them see the new 2012 TL they are most interested in upgrading their Acuras too and will be looking for David McDavid to be their home (some already bought their TL at David McDavid already). This dealership continues to be creative in customer satisfaction and continues to adapt and not be rigid as other dealerships I have experienced in my past. All the staff that assisted me, Charlie, Ankur, Murali and Chris in Finance all showed continued commitment and professionalism to ensure my satisfaction. Ankur offered to come to my house if I needed assistance in programming the Homelink to my garage. Most of the staff has 10+ years with the company which shows not only their commitment to selling great cars but a continued loyalty to their customers/clients - past present and future.. Good luck guys on all your future sales - see you again in several years when I am ready to upgrade again. More

I have to thank Tony for his months of patience and hard work! We were very specific about the used vehicle that we wanted, and Tony stuck with us until he found the perfect MDX for us. When I came back t work! We were very specific about the used vehicle that we wanted, and Tony stuck with us until he found the perfect MDX for us. When I came back to the service department to pick up an after-market piece, the staff was very courteous and even installed the cargo cover for me. More

So, I'm a tough customer and I know it. In the Spring of 2010 I moved to Dallas from New York and hadn't owned cars before. I was busy--had just taken a new job, bought a house and the new wife was expecti 2010 I moved to Dallas from New York and hadn't owned cars before. I was busy--had just taken a new job, bought a house and the new wife was expecting a baby. Busy is an understatement. It goes without saying that I didn't have a lot of time to go through what I understand to be the usual hassel of acquiring a car. So, I walked into David McDavid Acura in Plano and quickly greeted by salesperson Drew and manager Charlie. You know what? These were normal straight shooting guys. I didn't get the "car salesman" feel at all. No offense. What did I do? I bought two cars that day because (1) Acura's are great cars, (2) They gave me a great deal, and (3) most of all--I trusted them. Who can usually say that about an automobile transaction? Not many people, except those who have dealt with these two salespeople. Customer service was impeccable in that they answered every question I had, even about the stitching in the leather seats. Quality of work was top notch because they got me a good product at a good price and I was happy. Friendliness--I was laughing more than I was negotiating (maybe this is that Texas charm). Price--they couldn't be beat because trust me I checked. Overall, I'll be there again when it's time for the next Acura and I hope that these folks are still around. More

Outstanding quality customer service as we entered the dealership. Drew treated us respectively, answered all of our questions, and walked us through the entire purchase process. The vehicle delivery wa dealership. Drew treated us respectively, answered all of our questions, and walked us through the entire purchase process. The vehicle delivery was very informative. Drew was patient with us and did not exert pressure. More

David McDavid Acura in Plano is by far the best auto sales and service experience you will ever have. All employees are great to do business with and always deliver by meeting or exceeding expectations sales and service experience you will ever have. All employees are great to do business with and always deliver by meeting or exceeding expectations every time. I have been doing business with this dealership for 8 years and cannot imagine ever going anywhere else! More

A great car that would last me forever, with an amazing lease price and a terrific sales process. No hassle. Just very black and white. What more could I want? lease price and a terrific sales process. No hassle. Just very black and white. What more could I want? More

This dealership is possibly the worst car dealership I have ever dealt with. My family is loyal to Acura and this dealership absolutely ruins the reputation of Acura entirely. The used car sales manager i have ever dealt with. My family is loyal to Acura and this dealership absolutely ruins the reputation of Acura entirely. The used car sales manager is rude and not friendly, she does not treat you like a customer and has a worse attitude with her employees. And above everything else we were told that the timing belt and water pump had been done on a used 2004 White MDX. They were not cooperative about me taking the car to my mechanic because I work full time and wanted to take the car overnight and take it to the mechanic first thing in the morning. We were so frustrated but had already invested so much time into the car that it wasn't worth backing out yet. Until my mechanic had informed me that the water pump and timing belt had in fact not been replaced. The front and back bumpers had terrible paint jobs done indicating they were trying to cover something up. So I took 5 hours off of my job to make sure the car was back before 1 pm to meet the sales manager demand. I asked for the records that the water pump and timing belt had been done and waited for over half an hour until the sales manager finally walked out and said you're right it wasn't down and we have been falsely advertising this car telling people it was done. During negotiation they would not budge on the price at all because they had said that this work was done and cost $1500 dollars. I told her I was pissed and she asked for more time to try and work things out and now decided to be nice. I WILL NEVER EVER GO THERE AGAIN. And we are writing several letters to North America Acura because this is simply unacceptable from the " First Acura dealership in the United States." DO NOT TRUST THEM. They make the image of a used car salesman look like a saint. More

I went to David Mc David Collision Center to get my work done on my Honda after an accident. . I was extremely disappointed. The person(Dennis) who dealt with the repairs on the car did not return calls. He done on my Honda after an accident. . I was extremely disappointed. The person(Dennis) who dealt with the repairs on the car did not return calls. He kept committing dates of completion on the work that he could not meet. . We escalated the matter to a manager who seemed to not care too much and was rather condescending in his attitude towards us. .For a consumer that spends money and expects a decent level of service...take your work elsewhere. More