Park Place Acura

Note...I have hardly ever written a review for any product or service. So it is hard to believe how compelled I feel to share my experience as follows. My service visit turmed out to be the highli product or service. So it is hard to believe how compelled I feel to share my experience as follows. My service visit turmed out to be the highlight of a good day. It went like this... I was met by Carl my service advisor with a sincere smile and wished a good moirning by my name almost before I got out of wife's new MDX. Carl then professionally, yet personally introduced himself with a caring tone. We quickly went to his desk and while confirming some ownership info he helped me understand answers to new ownership service and performance questions that had been lingering in my subconscous until that moment. I immediately felt smarter and happier after the 1st 7 minutes then I could have ever imagined at this point in the day. Carl quickly noticed my IPad and asked if I wanted access to their wifi which helped made me productive and entertained while waiting the short 45 minutes it took to get my vehicle service completed. I coudn't believe all of what was checked and done beyond the oil change that I would not have expected for a $39 fee. I actually felt what good service looks like and Carl was working hard to deserve my loyalty and referencability. For a $39 serviced fee I felt this was almost too good to be true. Oh, lastly, on walking me to my car Carl made feel so comfortable I finally had to admit to someone I could not figure out how to use some buttons on my steering wheel to find certain console info. He very patiently made me feel like everybody has that question and gladly took the time to train me. I I left feeling this experience content and appreciated. Not very often have I had that feeling from any service organization unless when I have been gifted to great expensive hotel. More

We have been a customer of McDavid Acura for just about 20 years - we are happy with the Acura vehicles we have bought and the continuing good service we receive each time we bring our vehicles in for serv 20 years - we are happy with the Acura vehicles we have bought and the continuing good service we receive each time we bring our vehicles in for service. The work is always done in the time estimate we are given and we can trust that the work is done right the first time. More

I work in a buisness that is based on good quality customer service and that was exactly what experienced when i purchased my car. I gave the criteria for what I was in the market for and the price ra customer service and that was exactly what experienced when i purchased my car. I gave the criteria for what I was in the market for and the price range i was looking at. Tony was very friendly and helpfull in looking at my options and made me feel comfortable with my desicion. The experience as a whole was great! More

Overall it was a great process - trading in my Honda Accord for a TSX. Arthur was friendly even though I came in with the phrase Please NO PRESSURE! Needless to say I drove off in my new TSX that Mond Accord for a TSX. Arthur was friendly even though I came in with the phrase Please NO PRESSURE! Needless to say I drove off in my new TSX that Monday afternoon. There was definately no pressure and I got a great car w/a great price to boot. thank you Arthur! More

Everything was super great except for the price. I thought almost $900 was high for fixing a rear window that wouldn't go up all the way; fixing a air bag problem and getting a oil change. A labor ch thought almost $900 was high for fixing a rear window that wouldn't go up all the way; fixing a air bag problem and getting a oil change. A labor charge of over $300 for the window seemed a bit much. Carl fully explained what had to be done so we will continue to bring our RL and Honda Pilot back for all of our service needs. The Dealership is excellent. Our RL was originally purchased at McDavid in Round Rock, Texas, May 2000. It runs great, looks great and has a little over 72,000 miles on it. A great car. More

John Vakili was patient with us and let us drive all the cars we were interested in to make sure we were happy with our decision. We worked with him earlier in June when we bought our Acura MDX in which my cars we were interested in to make sure we were happy with our decision. We worked with him earlier in June when we bought our Acura MDX in which my wife drives. He remebered us upon entering the parking lot after an internet inquiry. He said to me ths is the car for you. We looked at it and it was nice and true it was my style and taste. We drve all the other cars and went back with the first choice the Acura TL. The experience was smooth. Every promise made was kept. More

Gabe helped us get a great price to get a tint on our new TSX Wagon. We are very appreciative of his help and the way he took care of us during the entire process. He also made sure that we had a car to TSX Wagon. We are very appreciative of his help and the way he took care of us during the entire process. He also made sure that we had a car to drive while work is being done on our car. What a great customer service! More

Carl was very interested in fixing the issues I had with my car. He put extra effort in making sure they were fixed to my satisfaction. He made the whole experience easy. my car. He put extra effort in making sure they were fixed to my satisfaction. He made the whole experience easy. More

I give McDavid Acura an overall excellent rating becuase of the top-notch service I received. From the time I purchased the car and all the follow-up service I received, I can't help but to say. Wow!!!!! I of the top-notch service I received. From the time I purchased the car and all the follow-up service I received, I can't help but to say. Wow!!!!! I never leave disappointed. I'm always greeted with a smile and a bottled water. Everything is explained in details the service provided on my vehicles and what is recommended to do next to keep my Acura TL running in top condition. If I decided to purchase another vehicle in my lifetime, it will definitely be another Acura. When you are treated like you are part of the Acura family, then you feel like part of the Acura family. 5 thumbs up all the way. Go Acura!!!!!! More