Park Place Acura

I work in a buisness that is based on good quality customer service and that was exactly what experienced when i purchased my car. I gave the criteria for what I was in the market for and the price ra customer service and that was exactly what experienced when i purchased my car. I gave the criteria for what I was in the market for and the price range i was looking at. Tony was very friendly and helpfull in looking at my options and made me feel comfortable with my desicion. The experience as a whole was great! More

Overall it was a great process - trading in my Honda Accord for a TSX. Arthur was friendly even though I came in with the phrase Please NO PRESSURE! Needless to say I drove off in my new TSX that Mond Accord for a TSX. Arthur was friendly even though I came in with the phrase Please NO PRESSURE! Needless to say I drove off in my new TSX that Monday afternoon. There was definately no pressure and I got a great car w/a great price to boot. thank you Arthur! More

Everything was super great except for the price. I thought almost $900 was high for fixing a rear window that wouldn't go up all the way; fixing a air bag problem and getting a oil change. A labor ch thought almost $900 was high for fixing a rear window that wouldn't go up all the way; fixing a air bag problem and getting a oil change. A labor charge of over $300 for the window seemed a bit much. Carl fully explained what had to be done so we will continue to bring our RL and Honda Pilot back for all of our service needs. The Dealership is excellent. Our RL was originally purchased at McDavid in Round Rock, Texas, May 2000. It runs great, looks great and has a little over 72,000 miles on it. A great car. More

John Vakili was patient with us and let us drive all the cars we were interested in to make sure we were happy with our decision. We worked with him earlier in June when we bought our Acura MDX in which my cars we were interested in to make sure we were happy with our decision. We worked with him earlier in June when we bought our Acura MDX in which my wife drives. He remebered us upon entering the parking lot after an internet inquiry. He said to me ths is the car for you. We looked at it and it was nice and true it was my style and taste. We drve all the other cars and went back with the first choice the Acura TL. The experience was smooth. Every promise made was kept. More

Gabe helped us get a great price to get a tint on our new TSX Wagon. We are very appreciative of his help and the way he took care of us during the entire process. He also made sure that we had a car to TSX Wagon. We are very appreciative of his help and the way he took care of us during the entire process. He also made sure that we had a car to drive while work is being done on our car. What a great customer service! More

Carl was very interested in fixing the issues I had with my car. He put extra effort in making sure they were fixed to my satisfaction. He made the whole experience easy. my car. He put extra effort in making sure they were fixed to my satisfaction. He made the whole experience easy. More

I give McDavid Acura an overall excellent rating becuase of the top-notch service I received. From the time I purchased the car and all the follow-up service I received, I can't help but to say. Wow!!!!! I of the top-notch service I received. From the time I purchased the car and all the follow-up service I received, I can't help but to say. Wow!!!!! I never leave disappointed. I'm always greeted with a smile and a bottled water. Everything is explained in details the service provided on my vehicles and what is recommended to do next to keep my Acura TL running in top condition. If I decided to purchase another vehicle in my lifetime, it will definitely be another Acura. When you are treated like you are part of the Acura family, then you feel like part of the Acura family. 5 thumbs up all the way. Go Acura!!!!!! More

This was my first internet purchase. I looked up all Acura's that met my specifications and contacted a few dealers. One of which was McDavid Acura of Plano Texas. My contact person was Tim Sechrest, Acura's that met my specifications and contacted a few dealers. One of which was McDavid Acura of Plano Texas. My contact person was Tim Sechrest, he was very personable, seemed to be straight forward and I trusted him (as I was 700 miles away and couldn't see the car). We discussed the car, I looked a more pictures and we settled on a price all within a day and a half. We got the financing taken care of with ease. The finance staff was very friendly and accommodating. All the information needed was given over the phone and/or faxed. The sales and finance staff made the process very easy. Four day's before I was scheduled to fly down and pick up the car I received a call from the Manager of the service department. He stated that when they went to move the car from the sales lot that it did not run. Needless to say I was very concerned. They thought it was a computer module that went out. They said they would get it into the shop and assured me they would find out what thbe cause was. Later the same day they call back and said they thought the problem was a computer module and they ordered one and it would take a day. They said when it came in they would call. The part did come in and they did call. They put the new part in and called and said that it still wasn't running and that they had thier best technicians on it and couldn't figure it out so they needed to call Acura for further instruction. That was going to take another day. They called to say that they were working with Acura (this was on a Saturday and I was flyingin to pick up the car on Monday) I was very concerned as I had a non refundable ticket and a car that didn't run. The Service Department Manager understood my concern and said he would not give me a defective car and that if he could not get it fixed to my satisfaction he would buy my plane ticket home. Saturday came and went with nothing being found. I flew out on Monday as planned not knowing if the car was fixed. I did not receive a call on Monday so when I landed I called the dealership and they said good news they found the problem (faulty manifold something?) They said the car runs like it should and were very confident that it would not be a problem. They stated that this was a very unusual occurance. When I got there everyone was very friendly. They had the car in the service department getting detailed. I finished all the paperwork and then took the car out for a test drive and looked it over. I found a couple of very small nicks which they took care of right away. I then sat with one of the technicians (Anthony) and went over the Navigation, and hands free set up. I then headed back home very satisfied. The Customer service was very good the car was as the said, when a problem occured they kept me informed of what was going on and fixed the problem (althought it was cutting it a little close). All the departments staff was very freindly throughout the process. I answered the quality of work question as N/A because it is yet to be determined if the work performed will last. The price was slightly better when compared to other dealerships. I gave the over all experience a 4+ due to the uncertainty of the work performed and the anxiety I had right before I was to pick up the car. More

John clarke was very professional and extremely knowledgeable. He went above and beyond what was expected of him. Never once making me feel pushed towards any particularly car and taking his time a knowledgeable. He went above and beyond what was expected of him. Never once making me feel pushed towards any particularly car and taking his time answering all of my questions. More