Park Place Acura

They make the service easy and pleasant. Easy to talk to service advisors who keep you informed of progress. Easy to talk to service advisors who keep you informed of progress. More

I was disappointed that it took 5 days to repair a 1 day repair after a made an appointment. Also a 52pt inspection was done in which nothing was found, but had another mechanic show me at least 6 things t repair after a made an appointment. Also a 52pt inspection was done in which nothing was found, but had another mechanic show me at least 6 things that needed attention. More

John was very helpful; and he explained everything in detail. On the day of pick up, he kept everything ready. detail. On the day of pick up, he kept everything ready. More

This was my first visit to Acura of Plano, and I would rate the experience as excellent. Tyson Carter handled the service and was extreemly professional, and helpful. In addition, the facility was very im rate the experience as excellent. Tyson Carter handled the service and was extreemly professional, and helpful. In addition, the facility was very impressive. More

Great people, always professional and accommodating. Repairs are always completed in a timely manner . This is my third vehicle that I purchased thru the Park Place group. Repairs are always completed in a timely manner . This is my third vehicle that I purchased thru the Park Place group. More

Took the 2020 Acura MDX in for manufacturer recall for repair, when done with repair and drive off the dealer, found that engine cover cracked under the hood. The dealer reps (Cassandra) and service depa repair, when done with repair and drive off the dealer, found that engine cover cracked under the hood. The dealer reps (Cassandra) and service department manager (didn't get the name) ignored after pics submitted and many calls. Contact Acura customer relation now and moving forward until dealership planned to replace the broken part. MANY HASSLE AND TROUBLE. PARK PLACE Lexus doing the same thing, I took the Lexus es350 in for service, they stole one of the engine room cover and then ignored when call. More

On Oct 4 I went to the Acura dealer in Plano to get some maintenance done on my MDX. When I arrived, I was asked if I had an appointment and was told that I had to have an appointment to get service done a maintenance done on my MDX. When I arrived, I was asked if I had an appointment and was told that I had to have an appointment to get service done and it would probably be the middle of the following week before I could get an appointment. The individual was not interested in setting up an appointment or helping me do that so I went home. When I got home, I went to the website to set up an appointment and low-and-behold there were appointments for Friday the 4th of October. I set up an appointment and returned to the dealership in the afternoon. When I returned, I was asked if I had an appointment. I said yes, I did. The individual asked for a name which I gave but he said he could not find it. The door was opened and I found myself in what I would describe as a three-ring circus with clowns in charge of every ring. I was told that Mr. Martinez would be with me in a minute. No problem, I waited. A few minutes went by and another individual showed up saying that Mr. Martinez was busy and that he would get the information and get me “checked in” for the work. I told him I needed an “A16” as indicated. He said no problem and I also asked to get the power steering fluid checked and changed if necessary. I asked him to do the same for the brake fluid, check it and change if necessary. He said OK they would do that and told me they would also do a “multi point inspection” on everything. I told him I would wait for the work to be done and be in the waiting area. After a few hours Mr. Martinez was going through the waiting area looking for me. He said that he had been trying to contact me about the work being done. Apparently, he sent a text message to my home phone number which is not a “smart phone” number which is what I told the person at the beginning. I was given the “multi point inspection” and told that I needed to have the power steering fluid and brake fluid changed. I told him that I had requested that it be done at the very beginning of this process. He seemed uninterested and said that I should set up an appointment. He also said that I had a leak “underneath” the car and that they needed to do a “diagnostic” test/work to determine what was wrong. My “xx meter” went off because this car has Never, and I repeat Never, had a “drip” on the garage floor where is usually sits. The photo shows what is much more than “just a drip” as he described. Just to be sure I checked the garage floor when I got home and nothing on the floor! I let the car set for 3 days and looked underneath, again, nothing. However, I saw what I would describe as a mess from where the so-called technician had spilled oil all over the rear transmission and frame work. This person didn’t even try to wipe/clean up the spill. This is one of the oldest scams in the automotive repair shops dating back to the early 70’s. When a customer pulled into a “full service” interstate service station the attendant would start filling up the car and then “find” an oil leak under the rear of the car (he pulls out an oil can spills some on the ground). He tells the customer that they have a leak and that he can fix it so they won’t break down on the interstate. Pure scam! I’m not saying that this what is happening here but it is very, very suspicious. At a minimum the technician is Sloppy and takes no pride in in their work! Additionally, I finally got a copy of my bill that Mr. Martinez said he would send to me when I checked out. He said that I should send him an email with the email address and he would “reply/with a copy.” After two days and several emails trying to get a copy of the bill I get it from a different person. I guess entering an email address when I checked out is a very difficult process and that it takes an IT person to do that. I’m not sure what has happened to the Acura dealership but as a 20 plus year Acura customer I will have to reconsider my next vehicle. More

Avoid this dealership if you can. Do not come here. I've purchased 3 vehicles from this place in which the first 2 I didn't have any issues with. The last vehicle that I purchased (20 Do not come here. I've purchased 3 vehicles from this place in which the first 2 I didn't have any issues with. The last vehicle that I purchased (2024 RDX) back in 2/2024 brand new has had issues since day one. I've had thee absolute worst experience back and forth at the dealership since I got it. While they had my vehicle multiple times the infotainment issue hasn't been resolved. The last time I dropped it off for them to once again ATTEMPT to fix my vehicle, it is now damaged and they stated they are not going to fix it. Go to another dealership. They don't care about the customer, the service they provide, or your vehicle.I will never do business with them again. More

For a premium automobile, this is one of the worst service center experience. - They never have loaners for warranty service unless you book weeks in advance. - After dropping my car, the service service center experience. - They never have loaners for warranty service unless you book weeks in advance. - After dropping my car, the service person went AWOL on me. When I messaged him, he responded a day later. This happened multiple times. My car was there for more than a week for an oil change. They did not keep me up to date at all. - One of the fender liner pins that holds it in place came off loose and the liner started separating from they body. They want to charge me $500 for something that is supposed to be covered under warranty. This is not even a wear and tear item and the car never went through any accidents. They didnt bother to explain why they would not cover it. Other Acura dealership (further out) is covering under warranty as it should be but now I have to make another appointment. Worst place to take your car. More

I scheduled an appointment for a recall over a month ago, but received no notifications or reminders about the upcoming service. While my previous experiences at Vandergriff Acura were excellent, this time t but received no notifications or reminders about the upcoming service. While my previous experiences at Vandergriff Acura were excellent, this time the service and treatment were disappointing. I had to reschedule the recall service, which is now more than a month away again. Next time, I'll choose a brand with outstanding dealers and service. I'm very unhappy with how this recall is being handled and am considering trading in my vehicle for a true luxury brand. More