Park Place Acura

Took the 2020 Acura MDX in for manufacturer recall for repair, when done with repair and drive off the dealer, found that engine cover cracked under the hood. The dealer reps (Cassandra) and service depa repair, when done with repair and drive off the dealer, found that engine cover cracked under the hood. The dealer reps (Cassandra) and service department manager (didn't get the name) ignored after pics submitted and many calls. Contact Acura customer relation now and moving forward until dealership planned to replace the broken part. MANY HASSLE AND TROUBLE. PARK PLACE Lexus doing the same thing, I took the Lexus es350 in for service, they stole one of the engine room cover and then ignored when call. More

On Oct 4 I went to the Acura dealer in Plano to get some maintenance done on my MDX. When I arrived, I was asked if I had an appointment and was told that I had to have an appointment to get service done a maintenance done on my MDX. When I arrived, I was asked if I had an appointment and was told that I had to have an appointment to get service done and it would probably be the middle of the following week before I could get an appointment. The individual was not interested in setting up an appointment or helping me do that so I went home. When I got home, I went to the website to set up an appointment and low-and-behold there were appointments for Friday the 4th of October. I set up an appointment and returned to the dealership in the afternoon. When I returned, I was asked if I had an appointment. I said yes, I did. The individual asked for a name which I gave but he said he could not find it. The door was opened and I found myself in what I would describe as a three-ring circus with clowns in charge of every ring. I was told that Mr. Martinez would be with me in a minute. No problem, I waited. A few minutes went by and another individual showed up saying that Mr. Martinez was busy and that he would get the information and get me “checked in” for the work. I told him I needed an “A16” as indicated. He said no problem and I also asked to get the power steering fluid checked and changed if necessary. I asked him to do the same for the brake fluid, check it and change if necessary. He said OK they would do that and told me they would also do a “multi point inspection” on everything. I told him I would wait for the work to be done and be in the waiting area. After a few hours Mr. Martinez was going through the waiting area looking for me. He said that he had been trying to contact me about the work being done. Apparently, he sent a text message to my home phone number which is not a “smart phone” number which is what I told the person at the beginning. I was given the “multi point inspection” and told that I needed to have the power steering fluid and brake fluid changed. I told him that I had requested that it be done at the very beginning of this process. He seemed uninterested and said that I should set up an appointment. He also said that I had a leak “underneath” the car and that they needed to do a “diagnostic” test/work to determine what was wrong. My “xx meter” went off because this car has Never, and I repeat Never, had a “drip” on the garage floor where is usually sits. The photo shows what is much more than “just a drip” as he described. Just to be sure I checked the garage floor when I got home and nothing on the floor! I let the car set for 3 days and looked underneath, again, nothing. However, I saw what I would describe as a mess from where the so-called technician had spilled oil all over the rear transmission and frame work. This person didn’t even try to wipe/clean up the spill. This is one of the oldest scams in the automotive repair shops dating back to the early 70’s. When a customer pulled into a “full service” interstate service station the attendant would start filling up the car and then “find” an oil leak under the rear of the car (he pulls out an oil can spills some on the ground). He tells the customer that they have a leak and that he can fix it so they won’t break down on the interstate. Pure scam! I’m not saying that this what is happening here but it is very, very suspicious. At a minimum the technician is Sloppy and takes no pride in in their work! Additionally, I finally got a copy of my bill that Mr. Martinez said he would send to me when I checked out. He said that I should send him an email with the email address and he would “reply/with a copy.” After two days and several emails trying to get a copy of the bill I get it from a different person. I guess entering an email address when I checked out is a very difficult process and that it takes an IT person to do that. I’m not sure what has happened to the Acura dealership but as a 20 plus year Acura customer I will have to reconsider my next vehicle. More

Avoid this dealership if you can. Do not come here. I've purchased 3 vehicles from this place in which the first 2 I didn't have any issues with. The last vehicle that I purchased (20 Do not come here. I've purchased 3 vehicles from this place in which the first 2 I didn't have any issues with. The last vehicle that I purchased (2024 RDX) back in 2/2024 brand new has had issues since day one. I've had thee absolute worst experience back and forth at the dealership since I got it. While they had my vehicle multiple times the infotainment issue hasn't been resolved. The last time I dropped it off for them to once again ATTEMPT to fix my vehicle, it is now damaged and they stated they are not going to fix it. Go to another dealership. They don't care about the customer, the service they provide, or your vehicle.I will never do business with them again. More

For a premium automobile, this is one of the worst service center experience. - They never have loaners for warranty service unless you book weeks in advance. - After dropping my car, the service service center experience. - They never have loaners for warranty service unless you book weeks in advance. - After dropping my car, the service person went AWOL on me. When I messaged him, he responded a day later. This happened multiple times. My car was there for more than a week for an oil change. They did not keep me up to date at all. - One of the fender liner pins that holds it in place came off loose and the liner started separating from they body. They want to charge me $500 for something that is supposed to be covered under warranty. This is not even a wear and tear item and the car never went through any accidents. They didnt bother to explain why they would not cover it. Other Acura dealership (further out) is covering under warranty as it should be but now I have to make another appointment. Worst place to take your car. More

I scheduled an appointment for a recall over a month ago, but received no notifications or reminders about the upcoming service. While my previous experiences at Vandergriff Acura were excellent, this time t but received no notifications or reminders about the upcoming service. While my previous experiences at Vandergriff Acura were excellent, this time the service and treatment were disappointing. I had to reschedule the recall service, which is now more than a month away again. Next time, I'll choose a brand with outstanding dealers and service. I'm very unhappy with how this recall is being handled and am considering trading in my vehicle for a true luxury brand. More

Park Place Acura of Plano- Buyer Beware On 11/14/22. I was trading in a GR86. they took photos of my car that night for what they called “appraisal photos.” Working out the numbers, they offered me $31k I was trading in a GR86. they took photos of my car that night for what they called “appraisal photos.” Working out the numbers, they offered me $31k for my trade. I knew it was worth minimum 34-35k felt they lowballed me hard. I had to haggle to get them up to 32k they wouldn’t budge more than that. I put down 3k as a down payment which they said a portion would be my first payment. I didn’t receive any lease paperwork with numbers AT ALL. they told me to hold off on updating my insurance until I was picking up the vehicle after it landed at their dealership. That weekend (Saturday 11/19/22), they texted me to say they found 2 potential buyers for my trade & asked me to bring my GR86 to the dealer to sell it even before my Integra landed at the dealer. They offered me a loaner. I found my car on their preowned cars section & found that without my knowledge or permission the photos they posted of my trade included clearly visible shots of my full personalized TX license plate online. This really upset me. Also, I noticed that they posted my trade at nearly 38k!!! (Remember, they wouldn’t offer me more than $32k, talk about stealership move. They could have offered me 34-35k and made a profit because it was a super quick flip for them. they didn’t give me an any feeling at all that they were doing anything more than leasing me a new Integra. Finally my car landed at the dealer and after they tinted the car (required) it was ready on 11/29/22 and I picked it up in the early evening after work. I expressed my concern about what I thought was a violation of my privacy and rights regarding photos of my trade with my vanity plates on their website without my knowledge and they admitted that they should never have done that and just said “we’re sorry, we promise to do better.” Really sad excuse because they didn’t care about me, they were only worried about selling my trade in to make money and Lock me further into the deal. I magically received a refund of $75 back to my Amex card and asked the Sales Experience Manager about it & she and her accounting dept had no explanation. She said “be happy you got a refund” I vented my frustrations thus far/asked them to remove the tire and wheel protection if they were going to do anything about increasing the value of my trade or somehow making it up to me on the fiasco with posting my plates on their website without my explicit permission. They said they couldn’t cancel it because my lease was anl effective 11/14/22. This was the first time I heard them say my lease start date. I asked them why did my lease start 15 days before my car arrived? They said this is how we do things. So I lost 15 days worth of my first months payment (close to $300). It’s been over 30 days and I haven’t received my registration sticker for transferring my personalized plates. Dealership won’t respond or provide any updates on this issue. Regarding the Corporate Acura Satisfaction survey, they will coach you on exactly how to fill it out. They say fill it out based on your feelings on your experience with your specific sales person (Sales Experience Manager). Dealerships should not be coaching clients (leading them on what to enter in the survey). She even said “even if you feel I only deserve a 9 out of 10 that’s not good enough and they will actually subtract money from my paycheck. please give me a rating of a 10 on all questions and I can get more money in my paycheck.” You think I want to allow the dealership or sales person to make more money on my deal when they didn’t want to pay me a fair value for my trade? When they started my lease over 2 weeks early and I lost close to $300 of my first months payment? Also beware, they wont tell you upfront that Acura/Honda is a captive lease lender... you will be stuck if you dont like your Acura!!! Also, when I picked up my vehicle, nobody was available to go over my new car features. What a horrible experience. More

By far the most professional and transparent dealership experience I’ve ever been a part of. Nathan was extremely helpful in showing the vehicle and communicating with me throughout what usually is a stres experience I’ve ever been a part of. Nathan was extremely helpful in showing the vehicle and communicating with me throughout what usually is a stressful process. But he made it very easy and without any pressure. Rafe, made the finance experience a breeze and extremely helpful, and transparent with all of the numbers, warranty and tire coverage. Even got the chance to test drive the vehicle over night and think things through. Again no pressure whatsoever and no feeling of being rushed. I really appreciate the transparency and professionalism of everyone in this dealership. A truly smooth transaction and experience. More