Park Ford

Worst experience we've ever had. One of our cars has been at Park Ford, in their service department, FOR OVER A MONTH. It was brought in on July 1, for a repair under the company's " One of our cars has been at Park Ford, in their service department, FOR OVER A MONTH. It was brought in on July 1, for a repair under the company's "customer satisfaction, one-time repair program," and has been there since. They haven't called us once for updates; every call has been initiated by my husband, and he's been told various things each time: "waiting to hear if your repair is covered under the program," "waiting on a part," tracing wires," (heard that more than once) "hopefully you'll be hearing from us within 24 hours," (got that one multiple times) and on and on. No apologies whatsoever for how long this is being dragged out, either. And we've been denied a rental car, even after weeks of this, unless we want to pay $60/day, because they still can't tell us if our repair will be covered under the program. Just to be clear, the issue is corrosion in the battery junction box, causing damage to the wires to the point that the car won't start, so it's not like we can just pick it up and drive it somewhere else to be repaired. Or even use it, while we get this sorted out. We've had to get corporate involved, and last we heard was that Park Ford (finally!!!) sent pictures on July 28 to see if our repair would be covered, but we shouldn't expect to hear anything until Monday, Aug 7th. Insane. Never been so frustrated in my life. More

Great help and friendly assistance with no pressure when coming from out of town to look at few options for purchases. coming from out of town to look at few options for purchases. More

Always courteous and helpful with no pressure to buy. Answers questions and easy to talk too. Oh yea..... popcorn is always available.:) Answers questions and easy to talk too. Oh yea..... popcorn is always available.:) More

Great work! Always helpful! They make sure I have everything I need and get exactly what I need Always helpful! They make sure I have everything I need and get exactly what I need More

Francis Depetro was very helpful with getting exactly the information I needed. He definitely listened and worked well to make the transaction completely smooth. I would highly recommend Francis to anyone lo information I needed. He definitely listened and worked well to make the transaction completely smooth. I would highly recommend Francis to anyone looking for a new Ford. More

They were great to deal and made the entire buying process very easy. They went over all of the features and made sure we were comfortable operating everything on our new Bronco Sport. process very easy. They went over all of the features and made sure we were comfortable operating everything on our new Bronco Sport. More

Dale Ewers was very patient in explaining the options on the cars that I was considering. I felt that he clearly listened to what I was looking for in a car and showed me the appropriate vehicles. The tra the cars that I was considering. I felt that he clearly listened to what I was looking for in a car and showed me the appropriate vehicles. The trade in that I received for my old car was fair. I recommend this dealership. More

We already have a a 2015 Escape Titanium and just purchased a new 2023 Escape Platinum from Park Ford in Tallmadge Ohio. Our longtime salesman, Dale, was fantastic as always. He goes the extra mile purchased a new 2023 Escape Platinum from Park Ford in Tallmadge Ohio. Our longtime salesman, Dale, was fantastic as always. He goes the extra mile for us every time. He personally explains all the features and gadgets that come on these new cars. We couldn't ask for a better purchasing experience. More

I can see from reading some of the other reviews that we are not the only people who love Ty Davis! He has been helping us find the Ford vehicles that we need for over twenty-five years. Once you have worke are not the only people who love Ty Davis! He has been helping us find the Ford vehicles that we need for over twenty-five years. Once you have worked with Ty, you will not want to work with any other salesperson. He is warm and friendly, and dedicated to finding you the best vehicle and the best deal, with minimum hassles and a wonderful smile. We just met Francis for the first time, and he was also super friendly and easy to work with. The whole experience at Park Ford was extremely pleasant. More

If you have read any of the reviews you know the person you want to talk to -- Ty Davis. This man is not a salesman. He is a human. He generally wants to know what you want and need. He is there to make su you want to talk to -- Ty Davis. This man is not a salesman. He is a human. He generally wants to know what you want and need. He is there to make sure that you are happy. He goes above and beyond what he NEEDS to do. He didn't try to upsell me. He didn't try to sell me anything. He just talked to me like a human being. I have been looking for a vehicle for 4 months. And I have walked away from vehicles because the salesperson was not the right person. Ty Davis was the right person. More