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Park Cities Chrysler Dodge Jeep Ram Fiat

Dallas, TX

3.6
544 Reviews

2800 W Mockingbird Ln

Dallas, TX

75235

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Showing 544 reviews

December 03, 2020

Brooks is the best. He did a great job with a smile. However on the day we came to pickup our vehicle that Brooks sold to us, he was not there as he had eye surgery. So things were a little ruff. There More

by KALDONN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Brooks, Mike Mata, Troy Craft, Kevin St. Louis
Dec 13, 2020 -

Park Cities Chrysler Dodge Jeep Ram Fiat responded

We apologize that Michael did not make a good hand-off prior to his eye surgery, as it caused a less than desired delivery process. I'm glad to hear that my team was able to help on the delivery, but we should have done better communicating and planning. I'm grateful for your patience and that you have brought this to my attention. Thank you for your business. Will Carter General Sales Manager UPTOWN Chrysler Dodge Jeep Ram FIAT

December 02, 2020

Great experience on my first car purchase. Jon was nice and patient. He called me a couple days later to make sure I was good on everything. Thanks More

by perry.brown24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mata, Kevin St. Louis, Will Houston`, Jon Huynh
Dec 02, 2020 -

Park Cities Chrysler Dodge Jeep Ram Fiat responded

Perry, Thank you for taking the time to leave a positive review online for others to see. I am so glad that Jon was able to help you with your first car purchase and followed up to make sure that everything worked out. Your positive review encourages him to keep working hard! Our sales team always does a great job at being personable and friendly to our clients, because our customers are our number one priority. Thank you for your business and we would love to have you back at UPTOWN in the future! Will Carter General Sales Manager UPTOWN Chrysler Dodge Jeep Ram FIAT

December 01, 2020

I’m copying and pasting a text I sent to Jibran Martinez, our salesman, the day after we purchased our 2021 Jeep Wrangler from him. As you can see, we’re extremely pleased. We drive 3 hours to purchase this More

by Dana Smith
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Mata, Jibran Martinez, Will Houston`
Dec 02, 2020 -

Park Cities Chrysler Dodge Jeep Ram Fiat responded

Dana, I am so glad to hear about your excellent experience here at UPTOWN and how our sales team was able to go above and beyond to help you. Thank you for sharing your message with Jibran, I am sure that your kind words made his day. I am also glad that Will was a great help. They are constantly working hard to provide great customer service. Thank you for going out of your way to make a purchase at UPTOWN, I can ensure you that every time you come back you will be greeted with the same exceptional customer service. Thank you for your loyalty and recommendation! Will Carter General Sales Manager UPTOWN Chrysler Dodge Jeep Ram FIAT

Dec 02, 2020 -

Dana Smith responded

Thank you Sir!

November 30, 2020

I had been in and out of UPTOWN CDJR trying to find the best deal in town and LD was very helpful and made my first car buying experience less stressful and was willing to help me out with a lot of questio More

by alejandrolmartinez45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
L.D. Upton, Mike Mata, Troy Craft
Nov 30, 2020 -

Park Cities Chrysler Dodge Jeep Ram Fiat responded

Alejandro, Thank you so much for leaving a great review online for others to see! I am so glad that your experience at UPTOWN CDJR was exceptional and our sales team made sure to answer any questions you had during the car buying process. We have shared your review with LD, and he is highly appreciative of your kind words. I am so sorry that you did not leave with a full tank of gas. Please stop by at any time and ask for me personally so that I can make this right and leave you with a full tank of gas. Thank you for bringing this to my attention and we thank you for your business. Will Carter General Sales Manager UPTOWN Chrysler Dodge Jeep Ram FIAT

November 29, 2020

TJ was great, and has been helpful along the way, making the buying and trade in experience as painless as possible. I appreciated the experience and responsiveness. More

by josephwgayneaux
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tavaris "TJ" Johnson
Nov 30, 2020 -

Park Cities Chrysler Dodge Jeep Ram Fiat responded

Joseph, Thank you for taking the time to leave a positive review about your experience at UPTOWN Chrysler Dodge Jeep Ram FIAT! Thank you also for calling out TJ by name, he is constantly going out of his way to create the best experience for our clients. You have my personal commitment that my sales team will always provide amazing customer service in order to make the car buying process as painless as possible. Thank you for your business and we hope to see you back at UPTOWN in the future. Andre Moore Owner & General Manager UPTOWN Dealerships

November 29, 2020

I had a great experience with my sales person Whitney in Fort Worth will be back next time I need Another vehicle. She Did not pressure us at all, was perceptive to what I was looking for, great experience More

by jayne.kraatz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Whitney Alexander
Nov 30, 2020 -

Park Cities Chrysler Dodge Jeep Ram Fiat responded

Jayne, We are so glad to hear that you had an amazing experience with our sales team here at UPTOWN! Thank you for calling Whitney out by name and for recognizing her hard work in order to provide a great customer experience. Positive reviews like this encourage her! Our exceptional sales team is always going above and beyond to provide amazing customer service. Thank you for your business! Andre Moore Owner & General Manager UPTOWN Dealerships

November 28, 2020

Tony did a fantastic job of listening to our search criteria, and educating us on the features our car had before our purchase. Thanks T! More

by Jtdted
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony "Taco" Mendez
Nov 29, 2020 -

Park Cities Chrysler Dodge Jeep Ram Fiat responded

Thank you for stopping by UPTOWN and taking your personal time to leave a positive review online for others to see! Thank you for calling Tony out by name, reviews like this encourage him to keep working hard. Our sales team is highly knowledgable and educated in order to facilitate the car buying process for our clients. Thank you for your business and we hope that you recommend UPTOWN Chrysler Dodge Jeep Ram FIAT to your family and friends! Andre Moore Owner & General Manager UPTOWN Dealerships

November 26, 2020

Great experience with no hassels. Not only was Bazie exceptional when it came to showing me vehicles and helping me narrow down my choice but Troy was patience and informative when it came to financing More

by jessiegregory
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mata, Troy Craft, Bazie Bates
Nov 28, 2020 -

Park Cities Chrysler Dodge Jeep Ram Fiat responded

Jessie, "The Best Car Buying Experience Ever", what an amazing compliment! Thank you so much for sharing online your positive experience with Bazie and Troy, and for recognizing them by name. I'm sure it will make them proud and bring a smile to their faces when I share your review with them. We appreciate your business, and please remember, our service center is just as exceptional as our sales team. Thank you. Andre Moore Owner and General Manager UPTOWN Chrysler Dodge Jeep Ram FIAT

November 25, 2020

Quick and no hassle. Great to do business with. Jibran Martinez in sales and Jay Wilson in the financing dept. were top notch. I highly recommend! More

by Preston
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mata, Jibran Martinez, Jay Wilson
Nov 28, 2020 -

Park Cities Chrysler Dodge Jeep Ram Fiat responded

Preston, Thank you for taking your personal time to recognize Jibran and Jay on our sales and finance teams. We are grateful for your compliment and your recommendation. Thank you for purchasing from UPTOWN, and please trust us with any service or maintenance needs to help endure a positive ownership experience through the life of your vehicle. Will Carter General Sales Manager UPTOWN Chrysler Dodge Jeep Ram FIAT

November 24, 2020

Best customer service and very quick service. Very helpful with all my questions and concerns. Very friendly and called me be my name the whole time. Thanks for all your help More

by Martinezcecilia542
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
L.D. Upton, Andre' Moore, Jay Wilson
Nov 28, 2020 -

Park Cities Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for taking the time to leave a positive review online. I am glad that you had a wonderful experience at UPTOWN! Our employees always make sure to be helpful and friendly to our clients. Thank you for your business! Andre Moore Owner & General Manager UPTOWN Dealerships

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