Park Cities Chrysler Dodge Jeep Ram Fiat

I want to say thank you to Michael Brooks, and J Wilson they did an amazing job helping me and the wife get into the vehicle we've been looking for!!! They made my experience nice an easy! they did an amazing job helping me and the wife get into the vehicle we've been looking for!!! They made my experience nice an easy! More

I want to say thank you to Shantel Davis, Michael Brooks, and J Wilson they did an amazing job helping me find a car for me! They made my visit a lovely one. and J Wilson they did an amazing job helping me find a car for me! They made my visit a lovely one. More

I was presently surprised that I was not bombarded with the sales-manager and everyone in between. Jose B. Was great during the process as well as the finance department . the sales-manager and everyone in between. Jose B. Was great during the process as well as the finance department . More

March 18, 2022 This review may take a minute. If you really care about your vehicle you will want to read it before considering taking your vehicle to Uptown Chrysler Dodge Jeep Ram Fiat in Dall If you really care about your vehicle you will want to read it before considering taking your vehicle to Uptown Chrysler Dodge Jeep Ram Fiat in Dallas, Texas. On Monday, March 14th I took my vehicle to our local AutoZone in Athens, Texas because the check engine light in my 2013 Fiat 500 came on. The diagnostic system (which they offer for free) came back as “Replace EVAP Leak Detection Pump Module”. This is a part of the Power Train System in my car. At only 74,000 miles I was a bit surprised, as was the clerk who assisted me. He said “honestly it could be any one of a number of things…like the gas cap not being properly secured after filling it with gas. I would take it to a Fiat dealer to be sure.” That sounded like good advice. I then drove to our local Chrysler dealer in Athens and asked the service technician about doing a “diagnostic test”. Without really taking a moment he said “We can’t service your Fiat. You have to take it to a Dealer specializing in Fiat.” I told him I thought Chrysler owned Fiat? He confirmed they do but “we can’t do any service work on your Fiat here…” I asked for the “closest Fiat Dealer…” He said “Well, there is one in Arlington, Dallas, Houston….” I asked for the number for the one in Dallas. As soon as I got home I called Uptown CDJRF which was the number he gave me. “Jarrett” answered my call. I explained what had happened and that I needed to have further “diagnostics” run. I asked if I needed to “make an appointment?” Jarrett said “Yes…” We settled on Weds, March 16th at 10:30am. The first appointment he offered was at 8am the next day but I said “Well, I have to drive there from Athens…it’s a LONG way and that is pretty early…” He said “Wow…Ok…then Weds at 10:30am.” I asked Jarrett where they were located and he asked for the last 8 of the VIN number on my car and after some other questions I said “is there anything else I need to know? We are driving quite a ways to be there so I want to be sure I bring anything you need…” “Nope…the VIN is all I really need.” We arrive at the dealership on Wednesday at 10:20am. As we pull up I notice quite a few cars in each bay. We are the 3rd one in line in the first bay area. The Technician helping the person in front of us said “Do you have a Technician you are working with?” I said “Well, I spoke to Jarrett when I made the appointment.” He said “He will be right with you.” After a few minutes Jarrett comes to our car. I explain who I am and he remembers what we are there for. He then says “Just so you know up front the fee for a diagnostic on your car is $155.00.” I said “What? I mean we thought there might be a fee but $155.00?” My Husband (who came with me is not looking happy at this moment). I said “Why didn’t you disclose that to me when we were on the phone 2 days ago? I specifically asked you if there was ANYTHING I needed to know!!! We just drove all the way from Athens, Texas and NOW you are telling me this?” He said “Yeah….I don’t know where that is. I’m not from around here.” I said “What? Again, I told you where I was driving from and that it was a long way from here! Now you tell me you ‘have no idea where that is’??? We just drove over 100 miles to be here today…” He said “Wow….yeah, I have no idea where that is.” Now my Husband and I have to decide whether we want to pay $155.00 for them to tell us that possibly the gas cap wasn’t properly secured! My Husband said “It’s your car…” Jarrett then offers “You will probably be here about 2-3 hours…” I said “What? Are you kidding me? What is the point of an appointment if I will still have to wait 2-3 hours here?” I’m now just as unhappy as my Husband! I said “Well, we are here and now we are committed to this!” Jarrett asked me about the diagnostic test I had done at AutoZone and whether I still had it. I said “As a matter of fact yes…here it is” IT WOULDN’T BE UNTIL LATER I REALIZED HOW STUPID THIS MOVE WAS! I was so aggravated by his revelations I didn’t stop to think “Why do they need this?” We then begin our sojourn in the lobby waiting area with the other “victims”. As we are waiting for some news on my car we see multiple Technicians coming into the waiting are like Doctors delivering bad news to patients. Over the course of the next hour and ½ we hear a variety of bad news. They all started the same way “Well, unfortunately I have some bad news for you….your oil leak, transmission (insert your car malady here!) is worse than you thought….it’s going to be $1,500.00, $2,450.00, $3000 and we are going to have to keep your car 2 days, 4 days, 3 days…” One lady was on the phone telling her clients “I’m so sorry I’m going to have to cancel everything tomorrow, they are saying my oil leak has made my car completely un-driveable!” This would be a constant theme. I went into the Technician area and said “Is there any news on my car, Jarrett?” He is sitting down at his computer and points to the screen saying “you see this here? They are running the diagnostics and as soon as this turns blue I will have some information for you.” GREAT Customer Service, Jarrett. Interestingly when they took my car back I began receiving Text Messages “Hi Laura! This is Uptown CDJRF. Please text or call us if you need anything. Reply STOP to unsubscribe. MSG & Data Rates May Apply.” This was at 10:37am. I replied “I’d like to speak to your Service Manager.” No response. So much for “if you need anything.” At 12:17pm we receive another text “Your vehicle has moved to a new step: Diagnosis in Progress. Click the link to see where it’s at in the process (link inserted).” At no point did Jarrett come to us to offer any information. At one point I went into the Technician area and asked for the last 8 of my VIN so I could ask their Parts department about a non-related part. Finally, my Husband went back in to to ask Jarrett to please give us an update. Jarrett wrote on a sticky note the “issues” with my car. I couldn’t read his handwriting so I walked in to ask “What is this and what does it mean…all I see is the $1700.00 price tag!”. He said “Well, fuel is leaking into your EVAP canister and it and the fuel pump need to be replaced.” He is pointing at his screen (still hasn’t bothered to stand up and speak directly to us). He continues “It will take about 3 days to get everything fixed…there are also 7 other issues which require immediate attention…brake flush…” I interrupted him and asked “So what happens if I don’t get this fixed? I mean we are 100 miles from home and didn’t bring another car…3 days? Seriously?” He said “well, your car won’t accelerate and the motor will shut down. You won’t be able to drive it…” I said “You know what…just give us the car back. And, I want copies of all this stuff…” He said “It was sent to you via text….” I said “No, I want it emailed to me.” We stood there and watched him email it to me. He never got out of his chair the entire time we spoke. After 15 minutes of “putting my car back together” they pulled it up front. I verified I had received the email (with an embedded link), we paid our $155.00 and while at the payment counter I noticed on the invoice “Warranty Work”. As I gazed at it I realized they had done some warranty work on my car. Again, NO ONE CAME TO US TO ASK ABOUT ANY WARRANTY WORK OR ASK IF THEY SHOULD PROCEED TO DO IT. NO EXPLANATION. I asked the Cashier for copies of the paperwork and she gave them to us. At 12:45pm we had our car back and were on our journey back home. We stopped to get gas and when we started the car back up the CHECK ENGINE LIGHT WAS OFF! My Husband and I just looked at each other….WHAT? My car drove beautifully with no issues all the way back home. When we got home I began looking at the documents and links they had sent me. Interestingly, the link they send expires out and you can’t review it any longer. Guess it’s a good thing I anticipated that and took a screen image on my phone of each page to save for the future! Their “recommendations” were: Need to replace Fuel Pump, Purge Valve and EVAP Canister (this part is $30.00 bucks at AutoZone) for $1,681.79. Then there were “7 Items Requiring Immediate Attention”: Brake Flush - $40.00 Coolant Flush - $65.99 Air Filter Replacement - $47.50 – (I had just had an oil change at my regular place and they had just replaced this!) Front Brakes are at 1-2mm Needs Front Pads and Rotors - $330.00 4-Cyl Tune Up Recommended - $120.00 3 part Fuel Induction Service Recommended - $69.95 Right Front Brake Pads - no price indicated As we looked at the invoices I noticed the warranty work done was on the Power Train System. It was notated “Reprogram PowerTrain Control Module”. Again, NO MENTION FROM JARRETT about what this was or why it was done without someone explaining it to me first. I mentioned the paperwork from AutoZone earlier because interestingly the EXACT same diagnosis they gave us is EXACTLY what was on the paperwork from Uptown! It’s been a couple of days and my car is driving just as it always has and no light has been indicated on the dash. So…did they “fix” the issue by performing unauthorized warranty work on the Powertrain module? Did the gas cap get properly tightened when we stopped to get gas? Who knows….I just know we won’t be taking my Fiat back to Uptown CDRJF ever again. Incidentally, I did receive another text “Hi Laura, UPTOWN CDJRF management would really appreciate your feed-back on your visit, Thank you!” Well Guys….here it is. More

This dealership was very helpful in getting the car we wanted and made the process fast. wanted and made the process fast. More

I appreciated us getting straight to business. And not setting me up for disappointment. And helping me build my credit. And not setting me up for disappointment. And helping me build my credit. More

I HAVE HAD SO MANY PROBLEMS WITH DEALERSHIP, and THEIR FRAUDULENT HANDLING OF MY AUTO PURCHASE, 2021 JEEP GRAND CHEROKEE, 80th ANNIVERSARY EDITION, and the TRADE OF MY 2019 JEEP GRAND CHEROKEE. EVEN THEIR FRAUDULENT HANDLING OF MY AUTO PURCHASE, 2021 JEEP GRAND CHEROKEE, 80th ANNIVERSARY EDITION, and the TRADE OF MY 2019 JEEP GRAND CHEROKEE. EVEN AFTER THE CANCELLATION OF ALL SERVICE CONTRACT, GPS CONTRACT AND GAP INSURANCE, MY LENDER TD AUTO FINANCE, HAVE AS OF YET TO RECEIVE THE REFUND TO CREDIT MY ACCOUNT. IN ADDITION, BECAUSE THEY WERE LATE WIRH MY PAYOFF AMOUNT FOR THE TRADE, MONEY HAD TO BE TAKEN FROM MY CAR PAYMENT THAT WAS TO BE REFUNDED TO ME TO PAYOFF THE OLD LOAN COMPLETELY AT TD FINANCE. IN ADDITION, AFTER HAVING TO FIGHT WITH THEM OVER SEVERAL CONVERSATIONS, I HAD TO BE REFUNDED, $2400. $400 is what they added on to the price of my new vehicle, for no apparent reason, but to cheat me, and $2000, what they cheated me out of the trade in value, they said, they would match $34000, if I traded with them, rather than sell my 2019 Jeep Grand Cherokee to Carmax. The add on of $275 for protection mats, I was also cheated out of, by their failure to have these in my vehicle, and fought with them to get, after realizing it. If you have not printed your contract, but chose the usb device, please print your contract, and go through it, tooth and nail. They are cheaters, fraudsters, and very disrespectful in their handling of customers; you may be a victim, JUST LIKE I AM. 2 months later, going on three, I REGRET SETTING FOOT ON UPTOWN’s PROPER, and the PURCHASE OF MY BELOVED VEHICLE SICKENS ME TO THIS DAY, RO THE POINT, I will look into getting another one, from a reputable dealer, and selling it back to not have it tainted Memory in mind. Don’t shop UPTOWN CHRYSLER JEEP DODGE; you maybe their next victim!!!!! More

Thank you for helping me finding my Dream Dodge Charger, I love it tooo much…. I love it tooo much…. More

Fast, thorough process and follow up. Overall great experience. Would return and would highly recommend Overall great experience. Would return and would highly recommend More

Enjoyed the whole experience from moment I walked in showroom to purchase to driving away showroom to purchase to driving away More