Park Chrysler Jeep
Burnsville, MN
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New used car Ruben at Park Jeep in Burnsville was really great to work with. I came in to test drive a Mitsubishi Endeavor and ended up driving it home. I had not Ruben at Park Jeep in Burnsville was really great to work with. I came in to test drive a Mitsubishi Endeavor and ended up driving it home. I had not come prepared to trade that night but everything worked and Ruben let me drive the Endeavor home to get the title to the vehicle I was trading. He also has gone out of his way to help me get an owners Manuel. Great experience. More
New car experience Positive experience in the leasing of our new vehicle. Louie Benike was friendly, knowledgable, and patient as we decided on which vehicle and whet Positive experience in the leasing of our new vehicle. Louie Benike was friendly, knowledgable, and patient as we decided on which vehicle and whether to purchase or lease. Park Chrysler Jeep has been our 'go to' dealership for sales and service. More
All good The only trouble I had was with the road construction. Everyone was very friendly, and I would recommend this dealership. It was worth the drive acro The only trouble I had was with the road construction. Everyone was very friendly, and I would recommend this dealership. It was worth the drive across the cities. More
NIGHTMARE!!!!!!! I bought a Ford Edge from Joe Hance and it has been a TOTAL nightmare. He was quick to make the sale, but not available or helpful when things were su I bought a Ford Edge from Joe Hance and it has been a TOTAL nightmare. He was quick to make the sale, but not available or helpful when things were supposed to be taken care of. A few days after the sale was made I noticed things wrong with the vehicle and thought he would take care of it to make things right. So after a WEEK in a rental car he called me to tell me they CANT help me because the service they need to fix the wheels is not a service provided in Minnesota. THEN spent more time trying to "sell" me the bent wheel and corrosion on the wheels which will cost $1,200 out of my pocket to fix. So they want $700 to fix it.(a little more than half to replace them.) My co signer has called Rob (sales manager), emailed him and still we have not gotten a response OR anything fixed. Joe was RUDE and DISRESPECTFUL on the phone when confronted about the broken promises made. "This is a USED vehicle mam" "and there are gonna be things wrong". Bring us $700 and we will find you some new wheels. I would like to express that I am single mom out here trying to drive a safe and reliable vehicle just like ANYONE ELSE who signs a car loan. I would HOPE a dealership wouldn't make false promises and ignore the fact that when you sell someone something, if it isn't right, just like any other business , you do what you can TO MAKE THINGS RIGHT FOR YOUR CUSTOMER. I have not been treated like this before, and this is the THIRD vehicle I have purchased. I wish I would have just went to Ford, like I have in the past. I am DEVASTATED that that not only have I been patient and clear about how I wanted things to be handled, I feel disrespected by not only Joe by making me feel irrational and annoying to him, but his manager too when he has been unhelpful and not returning my co signers phone calls or emails. Glad Joe told me to write this review. Hope the feedback helps you with his people and customer service skills around there. I talk to about 100 people a week cutting hair...and know that NEGATIVE things spread WAY faster than the positive things with situations like this... More
Top Notch Salesman and Accessories Manager When I walked into Park Chrysler Jeep, the first person that greeted me was Scott Rosequist. He was courteous and very frienndly. Scott is what I ca When I walked into Park Chrysler Jeep, the first person that greeted me was Scott Rosequist. He was courteous and very frienndly. Scott is what I call "Old School." He is laid back, personable and has a great sense of humor. Being a first time JEEP buyer, I was guarded when it came to auto sales personnel. Scott was easy going and made me feel very comfortable. Scoott is truly a professional. I felt no pressure to purchase in the least. Scott definetly earned this sale. I stopped in 2 or 3 times and I drove multiple aotomobiles with different configurations and options. Scott was patient with me and never showed frustration. I just could not find exactly what I was looking for. Finally, after a few test drives, I came to a decision that the JEEP Cherokke Limited was the vehicle I wanted. My color choice and options I wanted were not available with the automibiles in their inventory. Scott suggested that I could custom order my JEEP made to my own specifications. I had a firm payment maximum in mind. Scott worked with me on worksheets multiple times to meet my payments goal. We finally came to an agreement and I ordered my vehicle. Scott informed me delivery wouldn't be for 6-8 weeks and stated more likely 8 weeks. He hit on the button. My new JEEP Cherokee was delivered to the dealership 8 week to the day. I wanted a few aftermarket parts installed including a Magna Flow exhaust system installed on my JEEP. Scott referred me to Chris Bullinger the Accessories manager. Chris did the legwork gave me a quote with a more than fair price. Although there was a couple of glitches getting the exhaust, Chris kept me informed through the entire process. He even gave me the tracking number for the exhaust order so I may monitor dellivery. Thus far, I am extremely satisfied with the entire buying process with Park Chrysler Jeep. I highly recommend this dealership and especially sales associate Scott Rosequist and Accessories Manager, Chris Bullinger.. Respectfully, Rich J. More
Park Jeep Love my new Jeep. Would never go any where else to buy one. Park Chrysler had the white Jeep Altitude I wanted and they got it FAST. Pretty impressive Love my new Jeep. Would never go any where else to buy one. Park Chrysler had the white Jeep Altitude I wanted and they got it FAST. Pretty impressive. Joe Hance was the sales rep helping me. He is a great guy that made the whole process really easy and I walked out feeling so happy and proud to own my new Jeep. Joe also knows a Jeep inside and out, that was another thing I really liked about him. There are so many amazing new features on the 2014 Jeeps- it would be impossible to learn it all on your own. I'm really thankful I had Joe to help :) I'm a proud owner of a new 2014 Jeep and couldn't be happier! Thanks Park Chrysler Jeep in Burnsville!!! More
10 years of satisfaction 10 Years ago my wife and I were car shopping and stopped at Park Chrysler Jeep. We learned very quickly that this is a place where the customer is no 10 Years ago my wife and I were car shopping and stopped at Park Chrysler Jeep. We learned very quickly that this is a place where the customer is not only truly valued but treated with great respect. There was no “hard sell” or any of the pricing games that we experienced at other dealers and ended up buying a vehicle. For the next 5 years we continued to go back for all of our service needs because of their professionalism and dedication to excellent customer service. Even if you just pull in for an oil change you feel like you are important to them. This great customer service exists no matter who you are talking to or dealing with. When it was time to replace our car the first place we contacted was Park Chrysler Jeep. Same story – no “hard sell” – no “games” – just a genuine interest in listening to our needs and sincerely trying to meet them. They gave us a fair trade-in value and several price options on replacement cars. When the one we wanted didn’t have the towing package we were looking for they installed it the next day and delivered it to our driveway. Even though by now we lived 25 miles away we continued to travel there for all our service simply because why would we go anywhere else. It’s now been 5 more years and on Saturday I stopped in and even though the building has changed the people and their integrity has not. Within a couple hours I left in my 3rd car from Park Chrysler Jeep and thanks to Kevin and Daniel feel like a valued customer who they sincerely care about. We talked and the first car I test drove was exactly what I was looking for. I believe they would rather sell me nothing then sell me the wrong one just to make a sale. Thanks also to Shannon in finance who just laid out the options and let me make the decisions. Not the high pressure that most people complain about when looking for cars. The only downside is that unless I run into them while getting regular maintenance I probably won’t see them for 5 more years but when that time is up – I know where I’ll go. More
Accolades to Park Jeep and David Charter We love our new Jeep Grand Cherokee Limited!! Everything about our Jeep is outstanding including the dealership and salesman who made it all happen We love our new Jeep Grand Cherokee Limited!! Everything about our Jeep is outstanding including the dealership and salesman who made it all happen for us! How lucky we were that David Charter welcomed us in the parking lot as we exited our old car! We really appreciated David's enthusiasm and knowledge about Jeep! He also did a suburb job of tuning into our needs and worked so hard to make it all happen for us. One day after we met him the the parking lot, we drove away in our gorgeous new Jeep with big smiles on our faces. We are still smiling! Dan and Mimi Rathburn More
Is there enough Good to say? I would say AWESOME!!!! But I am not sure that would be enough of a good thing to say about our experience. With a ever expanding family like ours we I would say AWESOME!!!! But I am not sure that would be enough of a good thing to say about our experience. With a ever expanding family like ours we had simply out grew our minivan. With budgets tight we were worried about what we would need to do to make it work. We met with Tim who walked us through everything. And was nothing but first class through the whole experience. Everyone we dealt with was AWESOME to work with including Rueben who helped us figure out all the bells and whistles on our van. THANK YOU THANK YOU THANK YOU!!! For our world class experience! More
After a lot of shopping for a new SUV, I opted for a Grand Cherokee Laredo from Park Jeep. I had prior experience with the dealership having leased several Jeeps from them in the past. They are still Grand Cherokee Laredo from Park Jeep. I had prior experience with the dealership having leased several Jeeps from them in the past. They are still a large full-service dealership with a lot of options, experience, good prices and friendly people. We drove away in our new Grand Cherokee in about 24 hours from the first visit. More