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Paretti Mazda Of Covington

Covington, LA

Overview
Reviews
Vehicles
4.9
521 Reviews
Call Dealership (985) 888-5320
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69134 U.s. 190 Service Rd

Covington, LA

70433

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Showing 521 reviews

October 20, 2024

Scheduling the appointment was super easy and convenient, and we were greeted professionally upon arrival. However, the service decline from there. The video inspection that we received was just the technici More

by hannah
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Jeremiah Maddox
Report | Print
Oct 23, 2024 -

Paretti Mazda Of Covington responded

Dear Hannah, Thank you for taking the time to share your feedback with us. I sincerely apologize that your recent service visit fell short of expectations. While I’m glad to hear that scheduling and the initial experience were smooth, it's clear we missed the mark on the rest of your service. The video inspection should have provided clear and thorough explanations of your vehicle's condition, and I regret that this wasn’t the case. Your concerns about the alignment and tire pricing are completely valid, and I apologize for the miscommunication regarding what was included in your package. We strive to offer transparent and competitive pricing, and it's disheartening to hear we did not meet your expectations in this regard. Additionally, not receiving a printed copy of your inspection and invoice was an oversight that we should have avoided. We deeply value your business and would appreciate the opportunity to make things right. If you're open to it, I’d love to discuss this further and find a way to restore your confidence in us. Please feel free to contact me directly at your convenience. Thank you again for your feedback, and I hope we can earn back your trust in the future. Brady T. Hulsey General Sales Manager Paretti Mazda of Covington brady.hulsey@paretti.com

October 19, 2024

Good experience and professional knowledgeable staff - K and B were great very helpful with clear demo More

by ellissam975
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer Ragas, Dianne Michel, Caleb Burst, Richard Findley
Report | Print
Oct 19, 2024 -

Paretti Mazda Of Covington responded

Thank you for allowing us to assist you. Here at Paretti Mazda of Covington our standard is the best customer service you can get. If you need anything, please let us know. Thank you again. Brady Hulsey General Sales Manager Paretti Mazda of Covington

October 19, 2024

Dealership was very appealing to the eye. Our salesman Spencer was friendly, knowledgeable, and not pushy. Enjoyed our experience there. More

by wolfe260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Ragas, Brady Hulsey
Report | Print
Oct 19, 2024 -

Paretti Mazda Of Covington responded

We are thrilled that you had a great experience. Our goal here is to provide the very best service possible at all times. I will pass on your comments to Spencer. I am sure he joins me in saying congratulations on your new vehicle. Thank you, Brady T. Hulsey General Sales Manager Paretti Mazda of Covington

October 17, 2024

Very professional All work done well and on time Thi s was my 1st time I will use them again. More

by wbm73192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Maddox
Report | Print
Oct 18, 2024 -

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

October 14, 2024

We had a wonderful experience at Paretti Mazda of Covington. Caleb was extremely helpful and very patient with us throughout the process! More

by ANDIE0656
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Burst
Report | Print
Oct 14, 2024 -

Paretti Mazda Of Covington responded

We are thrilled that you had a great experience. Our goal here is to provide the very best service possible at all times. I will pass on your comments to Caleb. I am sure he joins me in saying congratulations on your new vehicle. Thank you, Brady T. Hulsey General Sales Manager Paretti Mazda of Covington

October 13, 2024

Jeremiah Maddox is always very kind and respectful. He keeps me informed regularly about the status of the service. More

by KARLA.JEANIE.WEBB
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Maddox
Report | Print
Oct 14, 2024 -

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

October 12, 2024

Spencer was amazing and so very helpful with our process of purchasing a Mazda! Definitely will recommend! More

by staciecarbo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer Ragas, Jeremiah Maddox
Report | Print
Oct 15, 2024 -

Paretti Mazda Of Covington responded

Thank you very much for you response. We strive to give the best service. I hope that you enjoy your Mazda and remember that your first four oil changes are on us. Thank you again for choosing Paretti. Brady T. Hulsey General Sales Manager Paretti Mazda of Covington

October 12, 2024

This was the most pleasant buying experience I've had buying a car. From the moment I walked in I felt comfortable. Caleb and the entire staff were kind, professional, and very caring. It was a great e More

by tinafelder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben, Brady Hulsey, Caleb Burst
Report | Print
Oct 15, 2024 -

Paretti Mazda Of Covington responded

Thank you very much for you response. We strive to give the best service. I hope that you enjoy your Mazda and remember that your first four oil changes are on us. Thank you again for choosing Paretti. Brady T. Hulsey General Sales Manager Paretti Mazda of Covington

October 12, 2024

Could not have been a more perfect experience. Everyone from Richard to Brady went above and beyond to make the experience phenomenal! More

by RCSHULER44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Hulsey, Richard Findley
Report | Print
Oct 15, 2024 -

Paretti Mazda Of Covington responded

Thank you very much for you response. We strive to give the best service. I hope that you enjoy your Mazda and remember that your first four oil changes are on us. Thank you again for choosing Paretti. Brady T. Hulsey General Sales Manager Paretti Mazda of Covington

October 11, 2024

Service was great. My wife had a very enjoyable experience. The staff was very professional. More

by dunndarryl
Recommend Dealer
Yes
Employees Worked With
Spencer Ragas, CRAIG PARETTI
Report | Print
Oct 14, 2024 -

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

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