Paretti Jaguar Land Rover New Orleans - Service Center

Service department employees are polite and cordial, appreciate the patience and the service provided. Car-wash preformed previously was much better this time the tires were missed. appreciate the patience and the service provided. Car-wash preformed previously was much better this time the tires were missed. More

Service was exceptional. I had an issue with my vehicle and the service shop and point of contact person worked hard to fix my issue. They have a lifelong customer! and the service shop and point of contact person worked hard to fix my issue. They have a lifelong customer! More

Lawrence is great. Best service in years. Can’t wait till they have nice office and waiting lounge for service all work done on time Car wash is much better than before till they have nice office and waiting lounge for service all work done on time Car wash is much better than before More

On August 5, 2020 I had a appointment set up to have my vehicle (2017 Jaguar XE) serviced for rear brakes and pads replacement and a brake system flush. When I arrived I explained to my service advisor th vehicle (2017 Jaguar XE) serviced for rear brakes and pads replacement and a brake system flush. When I arrived I explained to my service advisor that my gas cap light & engine light was on and every time I put gas in my car it’s hard to start. I also had a reservation for a loaner because she explained to me that my would take a while to complete the repairs. When I arrived she told me that she didn’t have any loaners available (after a loaner was supposed to be reserved for me) & that Jaguar could reserve me a rental thru Enterprise at no fee. So I had to wait on a shuttle to bring me to Enterprise to pick up a rental car. On August 10, 2020 when I returned to pick up my vehicle & was told that everything was completed and that the technician drove my car and didn’t find anything wrong with my gas cap & the engine didn’t come on. But my brake job was serviced. On that very same day after I left Jaguar my gas cap light & engine light came back on. I called my advisor AGAIN and explained to her that my car was still having the same problem. I had to wait another 2 weeks for another appointment & a loaner. When I arrived for my SECOND APPOINTMENT I was told that the loaner was being cleaned & they will be pulling it around shortly after a hour and a half I was told that something was wrong with the loaner & JAGUAR Have reserved me a rental at HERTZ. Two weeks later I received a call saying my gas cap was bad and that thats what was making my engine light come on & some more BS.. Well guess what? The same thing happened the next day! Gas cap light & engine light came back on after I paid for what they told me the problem was. I called JAGUAR AGAIN . I had to bring my car back in this time I was told it’s the EVAP SYSTEM & they have to order the part. I was told once the part come in that I will be contacted to bring my car in for service... No one contacted me after a couple of days I called Jaguar and was told the part wasn’t in yet & that my car wouldn’t be able to be serviced until Mid-October. Ever time I put gas in my car it hesitate to start & it’s embarrassing... JAGUAR SERVICE IS THE ABSOLUTE WORST!!! More

Appreciated the professional and patient service that was provided by Lawrence. He took time to call me with details of what repairs and service needed to be done and obtained my concurrence before moving fo provided by Lawrence. He took time to call me with details of what repairs and service needed to be done and obtained my concurrence before moving forward. A such a pleasant gentleman! I also appreciated how he worked with Vince on parts and service to make sure everything was done right. I appreciated the car being cleaned/washed when I picked it up. More